Bottle of Italy Reviews 1,572

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 3 out of 5 stars

Good source of amaro, but many of the selections in which I was interested were out of stock. Order to delivery time was over two months, a long time to wait. Finally, UPS delivery was delayed several... See more

Company replied

Rated 5 out of 5 stars

I really love Italian wines, and at Bottle of Italy I always find a great selection at fair prices. They’re very professional, and delivery to Portugal is within a reasonable timeframe. Salute!

Rated 4 out of 5 stars

I ordered a Glembay whiskey and it was delivered in 5 days. The bottle was safely packed, however the front label was a little bit damaged and dirty. From what I read online, the whiskey stopped with... See more

Rated 5 out of 5 stars

Bottle of Italy is simply the best platform to order fantastic wines, proseccos or champagne. Best service, best prices and super fast delivery which is free from a certain amount of your order. We or... See more

Company details

  1. Wine Store

Written by the company

Bottle of Italy offers a wide selection of about 20000 labels of Red Wines, Whites, Bubbles, Beers, Distillates purchasable online. We ship to Italy, Europe, USA, Canada, Hong Kong and many more countries! We offer delivery within 48/72 hours in Europe with Free Shipping for all orders over 99€ in Italy and 149€ in Europe!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

ORder arrived with obviously broken…

ORder arrived with obviously broken bottles. CUSSTOMER service stop replying to my emails. No order - no money. WELL DONE BOTTLESOFITALY . PHUCK YOU.

December 19, 2024
Unprompted review
Bottle of Italy logo

Reply from Bottle of Italy

Good evening,
We read your review carefully and are sorry to learn that your experience was not satisfactory.

However, it is not possible for us to trace your order from the data on Trustpilot. In order for us to investigate what happened and provide you with the necessary support, we kindly ask you to provide us, the order number and/or email address used for the purchase

We would like to emphasize that we have the utmost willingness on our part to resolve this matter as quickly and efficiently as possible.

We look forward to your kind feedback.

Regards,
Bottle of Italy Team

Rated 4 out of 5 stars

Good wine and liquor

Some problems with delivery but ”Bottle of Italy” made a new delivery after loss of package during transportation.

I do think it was to long time before new arrival, but I accept their apology.
Great sparkling wine and liquor.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Without previously being familiar with Bottle of Italy, I ordered a bottle of chartreuse from the company. Aside from the product itself, which is great, I was impressed with the efficient delivery (constant updates) and the excellent packaging. I will be ordering from them again.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Very good overall experience

Ordering was very easy; the site offers good info on each wine. Delivery took a little longer but hopefully that was caused by the holidays. Bottles arrived very well packaged and in mint condition.

January 8, 2025
Unprompted review
Rated 2 out of 5 stars

Delivery took much longer than stated

Delivery took much longer than stated. Product over priced, and came in a plastic bottle.

December 23, 2024
Unprompted review
Bottle of Italy logo

Reply from Bottle of Italy

Good evening,
We read your review carefully and are sorry to learn that your experience was not satisfactory.

However, it is not possible for us to trace your order from the data on Trustpilot. In order for us to investigate what happened and provide you with the necessary support, we kindly ask you to provide us, the order number and/or email address used for the purchase

We would like to emphasize that we have the utmost willingness on our part to resolve this matter as quickly and efficiently as possible.

We look forward to your kind feedback.

Regards,
Bottle of Italy Team

Rated 5 out of 5 stars

Great experience all around

I have been ordering Italian drinks (e.g. Limoncello, Bicerin) and oil from Bottle of Italy for two years now. The service, including the delivery, is excellent: fast, reliable, the package is prepared carefully. And the products I ordered were truly exquisite. I am Italian and I use this shop to buy Christmas presents for family and friends. Always a great success!

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Crema al Mandarino and Crema Melone

I bought "Crema al Mandarino" by Giarola and "Liquore Crema di Melone" by Villa Cardea and they are very very good products.
Moreover, products were delivered quickly and I received them earlier than expected. Good job guys!!

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

Received different product. [And am apparently getting sued over this review :))) ]

Sent me a different product from the one on the product page and told me that was just the version the manufacturer supplies them with now. I'd be okay with it if it was just a change in packaging, like a new label or maybe even a different bottle design, but this was a full on different product with added flavouring instead of the normal version without any added flavouring like the one displayed and described on the product page. There was no mention of any added flavouring in the product title and description either. I contacted them about it, but they just told me what I wrote at the start of this review and refuse to do anything about it.

Update: They're now threatening to sue me for 'defamation' over this review, even though they're very clearly in the wrong here. Great company, guys, would definitely recommend! Not.

October 23, 2024
Unprompted review
Rated 4 out of 5 stars

Goods lost by carrier

Two out of three cartons delivered. One carton acknowledged lost by the most unreliable carrier I have ever witnessed - DPD France.
After a short delay caused by DPD’s lack of co-operation with Bottle of Italy, choice of replacement bottles or refund have been offered by Bottle of Italy.
1 star for DPD
3 stars for the delay
5 stars for the wine, the price and the final customer service from Bottle of Italy
All’s well that ends well.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

After returning from a trip to Italy

After returning from a trip to Italy, I tried in vain to find good Grappa in the US. Bottle of Italy came up on a google search. Their website was easy to use and they had the product I was looking for. They shipped my order within a day or so and it arrived several weeks later in very good condition. Shipping fees were reasonable and they even took care of customs. I highly recommend them for products you can only get in Italy.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Finally a legitimate site!

I scoured the internet for a particular bottle of gin that I had at Duke's in London. This was literally the only site I could find that carried it. I had never heard of them, so was a little suspect, but figured my credit card had enough purchase protection, so I took the chance. THIS SITE IS LEGIT. Had a bottle shipped from Italy to U.S. and took about 8 business days. Reached out to customer service at day 6 and they responded right away with helpful information. Will 100% be ordering again. Thanks!

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Fast, reliable and reasonably-priced

Company is having an encouraging policy with shipping costs. Orders over 150 € are shipped for free. I have made several orders and all of them were delivered correctly, swiftly and with care. My go to place for ordering wine online inside EU.

December 2, 2024
Unprompted review

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