They don't respond to emails. The hats are big and massive and not very attractive looking. I've been trying to return this for over a week, no response. Can you please respond to my email? I have sen... See more
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I just purchased the 30 day challenge kit and I was deeply dissappointed. The cleansing products are ok-ish but I do not notice any difference. Nonetheless, the curl cream and curl gel have proven wor... See more
Company replied
Update- boucleme replied to my emails and product finally arrived. Hair oil smells lovely and feels light, looking forward to using it. Can’t review the product as it has yet to be delivered, and... See more
Company replied
I've got very thick long curly hair. I've tried loads of silicone free curl products. They either dried out my hair or didn't give me sufficient definition and hold. Boucleme cleanser, conditioner, cr... See more
Company replied
2.6
Poor
266 reviews
Hasn’t replied to negative reviews
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Excellent service
Excellent service! Great Britain has such superior products and service to Germany. It is such a delight to do business with companies from this country. Everything is sent on time and the products are of the utmost quality!
December 14, 2021
Reply from Boucleme Eu
Hello Kimberley, we're so happy you're enjoying the products💛
Reply from Boucleme Eu
Hello Chloé, we're so happy you're enjoying the products💛
I still not have received my items and…
I still not have received my items and have emailed you many times - please refund my card
December 13, 2021
Reply from Boucleme Eu
Hello Helen, we're very sorry about the delays with your order. There has been delays with all the couriers due to increased order numbers. I can see that we have now refunded your order for you. Thank you.
PROBLEM SOLVED
I had a problem with one of the product that I received. Bouclème solved it quickly. Thank you very much!
December 12, 2021
Reply from Boucleme Eu
Hello Eliza, we're sorry about your order, as mentioned in our email, our pots hold more than 100ml so it's common that they seem a little emptier than anticipated. I can see that this has been resolved a new product is on the way. Thank you.
Love your products which I usually buy…
Love your products which I usually buy in Boots so decided to avail of your black Friday sale. I ordered 3 products which were reduced from 13/14 Stl to approx 10. So delighted was I with myself that I forgot to check the actual bottle sizes. When my beautifully packaged items arrived I quickly discovered that it contained mini travel sizes bottles of 100ml. The dissapointment. I usually pay 19.99 (20 euros) for the 300ml which is great value. Love the product but will revert back to Boots where I got my third product free.
December 11, 2021
Reply from Boucleme Eu
Hello Simone, we're so happy that you love the products. We're so sorry that you didn't realise you were purchasing 100ml bottles.
Good curly hair products, but expensive
I did like the products for curly hair, although they are really expensive (+ shipping). For example, it would be great to just buy the 1L bottles to avoid more plastic containers and shipping costs, but they cost so much money!
I do like that they think about sustainability, and I think their sugarcane bottles are already a step forward (hopefully they will be biodegradable soon), so I was surprised to receive the package with what looked like styrofoam filler. Good news is it was already shipped in the 30-days to curls pack, so no double boxes, it shipped really really fast and the carbon emissions of the shipping were offset. Nice :)
December 6, 2021
Reply from Boucleme Eu
Hello Marta, we're glad you love our products. Our packing peanuts are made from potato starch and they can flushed down the sink, or put into your compost bin. We have lots of info about our sustainability journey on our website :)
Very fast delivery to Paris (ordered on…
Very fast delivery to Paris (ordered on Friday, received on Thursday). Love those products, they're amazing for curly hair!
December 3, 2021
Reply from Boucleme Eu
Hello Laura, we're so happy that you're enjoying the products :)
I had to remove the pillow cases from…
I had to remove the pillow cases from the basket because “it wouldn’t ship to my location “
Although couple of months ago I bought two pillow cases and I had no issue.
What has changed!!!!!
November 30, 2021
Reply from Boucleme Eu
Hello Ella, we're sorry that you couldn't have the pillowcase for this order, but it isn't because it can't be shipped to your location, it is because the warehouse that ships our Irish orders is currently out of stock of the pillowcases. We should have some more in the new year. Thank you.
Love the Boucleme products
Love the Boucleme products! I used to have a bit wavy hair but with the right routine and using Boucleme product I have beautiful bouncy curls. Made a huge difference and my hair is a lot more healthy!
November 30, 2021
Reply from Boucleme Eu
Hello Laura, we're so happy that you're enjoying the products :)
Fast shipping, great product
Package came from the Netherlands and it took less than week to came to the Czech Republic.
I ordered silk pillowcase and it is just fantastic, I am using it two weeks and my hair looks better.
Definitely recommend!
November 29, 2021
Reply from Boucleme Eu
Hello Barbora, we're so happy you're enjoying the pillowcase 💛
My 1st shampoo
Hey, I did my shampoo yesterday with this product and I'm really satisfied. My hair is really soft, and isn't heavy anymore. I really like how the product is when I apply it in my hair. I was surprised how fast it arrived.
I'm so grateful to NUUD for making me discover this website
November 19, 2021
Reply from Boucleme Eu
thank you - we are so glad you are enjoying our products :)
Speedy Delivery, Little Waste
Amazingly fast delivery! Minimal wasteful packaging whilst still protecting products!
November 15, 2021
Reply from Boucleme Eu
Hello Helga, we're so happy your order arrived nice and quickly. All of our packaging is recyclable including the packing peanuts which are made from potato starch and are dissolvable in water :)
I have always used natural hair but I'm…
I have always used natural hair but I'm always trying new stuff and I was amazed at how lightweight albeit conditioned and healthy my curls feel. The little pack, the instructions and entire journey is great. I have arleady referred curly friends and will continue using.
November 3, 2021
Reply from Boucleme Eu
We're so happy you're enjoying the products💛
Quick sending to The netherlands
November 2, 2021
Reply from Boucleme Eu
I hope you enjoy the products ☺️
Reply from Boucleme Eu
Hello Sarah, we're sorry you're not getting on with the products. If you are finding you are lacking volume then you may have the incorrect products for your hair. Please pop an email to info@boucleme.co.uk and we'll be more than happy to help you figure out a routine and products that will work for you. Thank you.
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