Customer service was A+. Somehow my order package was opened somewhere en route from UK to US and was replaced with weird products (not Boucleme). Aurelija responded promptly, pleasantly and efficie... See more
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Outstanding service from the team at Boucleme! I recently changed my email address but had not anticipated how difficult it would be to update details on all the online shopping sites I regularly use... See more
I’ve used this company for years as the products really suit my hair, competitively priced and usually very quick delivery. Unfortunately their courier (Evri) either lost my order or damaged it and af... See more
Is Boucleme a scam? It offers a 15% discount if you subscribe and provide your phone number, but once you've completed the process and they've taken all your details, the 15% discount code never mate... See more
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Company details
Written by the company
Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...
Contact info
Unit 309 Cocoa Studios, SE16 4DG, London, United Kingdom
- info@boucleme.co.uk
- boucleme.co.uk
Replied to 100% of negative reviews
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Poor customer service
It seems normal for the customer service to not received the products after 22 days.
Really poor accompaniment.
If you have a problem maybe you will receive a standard answer in the same week you asked for.
Good luck to resolving the issues with them or maybe you will in couple of months
Great New Products
I placed an order for the new products for curly frizz prone hair.
The order was sent very quickly I received it within a day or two. The products have made a huge difference to my hair already I am very impressed
No! Formula change of curl conditioner!
I love Boucleme and have used it happily for many years.
However the change In Formula of the curl conditioner DOES NOT WORK for me. I use it as a leave in and now It leaves my hair dry. I am devastated, as it has taken many years to find a conditioner that works and now it has gone!!
I, in desperation bought the new seal and shield, but alas it doesn’t work either.
I am now ordering on Amazon as they seem to have some bottles left of the old formula. But I am truly gutted. I went on boucleme to see if the unisex conditioner had also changed formula but it doesn’t seem to be available any more…..
If there are any litre bottles of the old formula left, can I buy some?!
Great service, bad product
The service was great. The product was unsuitable for my hair, despite it being for “all hair types”. My hair is low porosity and easily weighed down. No matter how I use this, it leaves my hair looking greasy. I’m going back to my £8 leave in that did the job better than this. I rarely buy a high end product and doubt u will bother again.
Another 5* review for Boucleme!!
Another 5* review for Boucleme because quite frankly that’s what their products and service deserve! I’m 52 and I don’t think I have ever stuck with a range of curly hair products for as long as I have with Boucleme. You know what you are getting with their products because they work time and time again. I can’t imagine me ever moving to another brand of products! Also I love the philosophy behind the brand and the sustainability of their products and packaging.
Jury still out
Jury still out. Resorted to washing my hair with regular shampoo after using products for 2 weeks as hair and scalp felt dirty.
Smell lovely and like conditioning element and curl gel.
Really great curly hair products
Really great curly hair products. And smell good too.
Fast delivery great products thank you
Brand always come back to….
This is always a brand that I come back to and use to the end of the bottle. My thirsty curls love the products. I ordered the new gel and wow definition held for 3 days!

Reply from Bouclème
Saw this product being used on…
Saw this product being used on Instagram by someone who had similar hair to myself - type 2a/3b curly hair. Bought product on their recommendation.
Only used once and didn’t seem to make much difference but will try a couple more times!

Reply from Bouclème
The perfect conditioner
Such a great brand and I couldn’t live without their intensive moisture conditioner! Tames frizz and leaves my curls feeling soft and hydrated.

Reply from Bouclème
In love with this new conditioner
In love with this new conditioner! I love boucleme as a whole and always want to support them and use their products, but I had previously struggled to find the right conditioner by them. I knew the right one would come along! This smells amazing and feels so moisturising. I’ve still got some older boucleme gel and curl cream, but once I finish I’ll be ordering these new seal and shield options!

Reply from Bouclème
Great products
Products are great, delivery was fast but one of my products arrived leaking.

Reply from Bouclème
Always a great experience ordering from Bouclème
As always the parcel arrived quickly, with good tracking info, and the products are fabulous!

Reply from Bouclème
Jury’s out on Seal and Shield
I was really excited to hear about the new Seal and Shield range as I love all my Boucleme products but my jury’s out on the new products. I really find the smell off-putting -it’s too strong and sickly for me. The products are ok but so far I’ve had more problems with frizz than with the ordinary Boucleme products. I will persevere as I hope it’s just a case of adjusting the amounts and combination of products

Reply from Bouclème
I am a vegan with curly hair
I am a vegan with curly hair. Boucleme are basically the only option and they’re amazing. My hair is so soft and defined

Reply from Bouclème
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