Bouclème Reviews 

1,256
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many loyal customers regularly praise the high quality of the hair care formulas, noting how effectively they define curls and improve overall texture. People consistently describe the support staff as exceptionally friendly, responsive, and always willing to go above and beyond to assist buyers. However, some people mentioned experiencing frustrating order fulfillment issues, such as receiving incorrect items, missing package contents, or unexpected product consistency changes. A few reviewers also noted occasional challenges with delivery delays or specific product formulas feeling too heavy or stiff for certain hair types.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items consistently deliver great... See more

Customer service

People report positive experiences with customer service, highlighting quick responses and helpful support.... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are consistently great quality and... See more

Order

Customers consistently note mixed experiences with order processes, highlighting significant variation in... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from the team at Boucleme! I recently changed my email address but had not anticipated how difficult it would be to update details on all the online shopping sites I regularly use... See more

Company replied

Rated 5 out of 5 stars

I can't recommend Boucleme highly enough. Their products are effective and so good for your hair - mine has never looked so good! Also, I recently found their customer service to be incredibly hel... See more

Company replied

Rated 5 out of 5 stars

I placed an order and they accidentally sent the wrong product. i emailed them and within a couple of days i had the correct order on the way to me, very satisfactory service. Plus great products.... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Aurelija! I emailed to find out when a product would be back in stock because their super style hold is soooo good. I received a response with 2 hours - which was both... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,256)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Soft and bouncy curls

Only recently started using my new hair products, but my initial thoughts are that they smell lovely and make my curls feel very soft and bouncy.

August 21, 2022
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Reply from Bouclème

Thank you💜

Rated 5 out of 5 stars

Top notch hair care

You have no idea how many products I tried for my thinning, wavy/curly hair and it was never right! I was a bit wary of spending that much money on hair products again, but Boucleme is totally worth it. It works wonder on my hair; my curls have never been that defined, my hair is silky smooth and shiny & with a bit of lift/volume after washing + they have lots of helpful and useful tips to care for your type of curls (and they work). Everything I wanted, so very very pleased with it !

August 19, 2022
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Reply from Bouclème

This is so lovely to hear. Thank you💜

Rated 5 out of 5 stars

Great product

Great product (must be, I keep coming back for more!) Quick delivery. Very satisfied customer.

August 19, 2022
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Reply from Bouclème

Thank you💜

Rated 5 out of 5 stars

Amazing products

Amazing products! Helped so much with the humidity, the 3 step process is great. Will 100% recommend ☺️💗

August 18, 2022
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Reply from Bouclème

Thank you💜

Rated 5 out of 5 stars

Amazing products

Very lovely curly products,the smell I love so much and the fact that it’s all natural makes me love it more. Would definitely recommend

August 18, 2022
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Reply from Bouclème

Thank you💜

Rated 5 out of 5 stars

I love this line

I love this line, I’m always looking forward to wash day, almost willing my non wash days to pass!!! My favourite is the super hold styler paired with the curl cream. My hair is grey, lo porosity and extremely finicky. I start with a mask from lush (H’Suan Wen Hua) Then follow with the curl cleanser and conditioner. My hair is then left clean, moisturized and smelling amazing. I then pump the curl cream in my water bottle and drench my hair, brush and style then prayer hands the gel all over! It works for me. So obsessed. Thank you!!!
Ps
I use the spray bottle with curl cream for my refresh days ;)

August 17, 2022
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Reply from Bouclème

Hello, we're so happy to hear that you're loving the products💜

Rated 5 out of 5 stars

Love these products!

Love these products!! They really work wonders on my hair, slightly more expensive than I’d pay normally, but well worth it..

August 17, 2022
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Reply from Bouclème

We're so glad you're enjoying our products Linda :)

Rated 5 out of 5 stars

Soft beautiful curls.

I have only used the products once but already my curls feel softer than they were using another curl product. I found it a little strange not having a foaming shampoo but my hair still felt clean. I’m not too sure of the lemon scent as it reminds me of cleaner but it definitely made my curls more defined and softer I’m expecting my hair to be amazing after 30 days if that’s what one wash can do.

August 14, 2022
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Reply from Bouclème

We're glad to hear you're enjoying our products. I'm sorry you didn't like the smell of our product. We use essential oils instead of synthetic fragrances and some just don't take to it.

Rated 5 out of 5 stars

30day

Easy to follow, easy to use and great curls

August 14, 2022
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Reply from Bouclème

Thank you Ian :)

Rated 5 out of 5 stars

Bought 2 lovely pillowcases

Bought 2 pillowcases which arrived promptly within a few days and are of excellent quality. Packaging was very protective and we will definitely be using Boucleme again.

August 12, 2022
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Reply from Bouclème

We're so glad to hear you're enjoying our products :)

Rated 3 out of 5 stars
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Reply from Bouclème

Hello, we're sorry that you didn't get on too well with the products. If you'd like to pop us an email we'd be very happy to give you some tailored advice on how to use the products in the best way for your hair. Thank you.

Rated 5 out of 5 stars

30 Day Waves

30 Day Waves - Travel Size

I tried travel sizes of the 30 day waves challenge and have been so happy with the results I wish I’d bought the full size!
The gels are fantastic, easy to use, virtually no fizz, gorgeous definition and day after day hold without the need for a refresh.
The conditioner is light but nourishing and my hair feels soft to touch and is shiny! So often since starting my curly journey 3 months ago products full my dark hair but not Boucleme. The only product I didn’t 100% get on with was the all curl cleanser I prefer a shampoo that foams I don’t find that this does, I also needed to use a large amount to thoroughly clean my hair.
Cleanser aside I love these products and will definitely be buying more.

August 12, 2022
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Reply from Bouclème

Hiya Fiona, the waves kit comes with the Hydrating Hair Cleanser (blue bottle) if this isn't the one you purchased you may find you're better suited to this one. It's so lovely to hear that you're enjoying the rest of the products that you tried though💜

Rated 5 out of 5 stars

Efficient and quick delivery

Efficient and quick delivery. Product well packaged. Product itself is great - just what I was looking for, works really well.

August 11, 2022
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Reply from Bouclème

Thank you Tanya :)

Rated 5 out of 5 stars

Excellent service from the team

Excellent service from the team. I ordered one afternoon and it was here the following day. Unfortunately there was an item missing, however I contacted them and it was swiftly resolved. Thanks for a great customer service :)

August 10, 2022
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Reply from Bouclème

We're happy to hear we could help, thank you for your patience :)

Rated 5 out of 5 stars

Great product quality

After bad review here and asking my money back the company managed to push through my order and delivered it fast.
I like the quality of the product - I have a kit. From the day one I feel a great difference.

August 9, 2022
Unprompted review
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Reply from Bouclème

We're very sorry about the original hiccup with your order but we're glad to hear you're enjoying the products💛

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