Urban Mattress did not stand by this product. I went to the store on Colorado Blvd in Denver and worked with Ken. I had a mattress previously purchased from Urban Mattress and shared with Ken the photos of the mattress model. Ken assured me my existing mattress would work well with this platform which costs thousands of dollars. He also did not tell me the mattress had no return policy if it did not work once installed. After installation, I saw the mattress did not “bend” snug with the platform when raised in various ways. The installer and manager who they called told me it would work ok. The mattress and platform are incompatible as after 2 weeks there was still several inches of air gap between the platform and mattress. The comfort was not good and does not provide full use of the platform. I contacted the store and emailed picutres of the problem to the Boulder office as instructed. I was informed that the Owner denied the return request. I have purchased several mattresses over the years from Urban Mattress and am extremely disappointed with the Owners response and lack of concern. So I am out thousands of dollars with a very substandard product system. DO not buy the platforms or support this company unless. You want to risk a lot of money.