Following my complaint about the flowers received ,Bouquets By Post duly sent a replacement bqt. However after 3 days the roses ( having been conditioned correctly - I am a qualified florist ) have d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Bouquets By Post All are welcome to leave a review for us on Trustpilot. Please be aware that we are not paid members of Trustpilot; the majority of the reviews there are organic and may not have a valid order number. We feel we are best able to serve our customers by offering great, low-value bouquets while keeping our costs as low as possible. For any genuine customer issues, please contact our customer service team, who will be more than happy to help. Thank you, At Bouquets By Post we’re all about making people’s day brilliant We are independent Florists, we are not part of any network, we fulfill all orders direct. Bouquets By Post is home to the most freshest and vibrant flowers offering great deals on Bouquets By Post stunning arrangements and bouquets in the UK. Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I'm sorry, or just to say hello, we've got you covered. We are convenient way to shop for flowers and at competitive prices you can count on us. With Bouquets By Post a smile is just a bouquet away. We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have. If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us.
Contact info
Stone Close, UB7 8JU, West Drayton, United Kingdom
- bouquetsbypost.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID!!
I ordered a bouquet for my daughter's graduation. It was delivered after the graduation. I had to go to the supermarkets early in the morning of her graduation to find flowers. When I ordered it didn't say it would have been delivered late. It gave me the option to select the date I wanted. The bouquet was smaller than what was showed on the website. Very disappointed. I also put in a complaint but nothing was done.
order ID: BBP135662
Ruined Occasion
I ordered a Personalised Greeting Card and Pink Snow White Bouquet on a Saturday and paid for premium Monday delivery to mark a colleague’s return to work. The order didn’t arrive until Thursday afternoon—Three days late with dead flowers, forcing us to buy a backup gift.Tracking showed they didn't even hand the bouquet over to Royal Mail until Monday, the day it was supposed to be delivered. When I complained, customer service made excuses about weekend order delays, even though the website explicitly let me select and pay for Monday delivery. Completely unreliable service. Order ID: Order #BBP135384
Beautiful flowers delivered on time in…
Beautiful flowers delivered on time in excellent condition and such a great price thank you 😊 👍🏻👍🏻👍🏻
Twice i have ordered from this company
Twice i have ordered from this company. Easy transaction from ordering to delivery. I will definitely recommend and use them again. A******
Ordered Friday afternoon and email
Ordered Friday afternoon and email
received 2 hours later to say Royal Mail
had it and was delivered Saturday morning!!
5 star ⭐ service yet again
Don't bother they are just interested in your money. ZERO customer service
Requested delivery for specific day and paid extra for post to ensure correct delivery day. Did not arrive and could not even be bothered to respond to my email. Will never use again
Delivery for a birthday turned up a day…
Delivery for a birthday turned up a day late emailed 2 or 3 times no reply phoned numerous times no answer terrible service will not use again
Hi i ordered flowers and a balloon the…
Hi i ordered flowers and a balloon the tues for my wifes birthday on fri the flowers didnt turn up until sat afternoon and the balloon was flat it gave us a day we wanted them delivered then didnt turn up so whats the point of that so thats why you only got two stars .
Wonderful selection of Bouquets, great customer service
Wonderful selection of Bouquets at very reasonable price. Often further discounted. I made a mistake with an order which meant my gift of flowers could not be delivered. The customer service were quick in responding and extremely helpful redelivered flowers at no extra cost. I don't often write reviews but because of there jester of goodwill they definitely deserve a mention
Flowers were not delivered according to…
Flowers were not delivered according to the terms. A photo was taken of a box out on fhe public roadway as proof of delivery. All this showed was proof of non delivery. Refused a refund and no flowers received for Mothers day. Very disapointed to say the least
Would think twice
I ordered two bouquets one was for my sisters
birthday i was not kept up to date on the delivery i was not even sure it was going to turn up the second delivery i got updates. I was very disappointed with the bouquet as it looked nothing like the picture!!
I have photos but cannot attach them. I have been ringing and emailed but no reply from phone leave a message NOTHING!! Email NOThing. So no way to make contact!!!
Flowers have all died in a couple of…
Flowers have all died in a couple of days, i have had no apology and it seems as if many people share the same experience
Shocking customer service
If a zero, I would give them that as a rating! Having ordered a bouquet from this company, not delivered to correct address. Once I saw the R. Mail delivery photo, I contacted the company to tell them not delivered to my daughter's home. I have had no reply! Cannot reach them on the telephone as "Customer service busy" after 6 calls, left a message for call back, nothing, First and last time purchasing from this company. I will contact my bank to get my money back if they don't respond by tomorrow to me
Buyer Beware
A bouquet was ordered as a 50th Anniversary gift.
The bouquet arrived a day late.
Unfortunately it was largely dead.
Yellowing stalks, yellowing leaves and flowers with the petals dropping off.
One only had two petals still clinging on.
The company were contacted by email ( it's simply impossible to call them, despite having a number to call on the delivery packaging)
After a month and despite having photos of the dead and dying bunch these scammers refused point blank to make a refund claiming that there was nothing wrong with the delivery.
Naturally I shall be contacting my card company and claiming a refund from them.
Buyer beware.
Easy website to navigate
Easy website to navigate. Clear ordering advise. Wonderful array of gifts to go with such a choice of flower bouquets. Arranged delivery date and time and all went well.
Shall not hesitate to use them again shortly.
Have ordered at least 6 bouquets from…
Have ordered at least 6 bouquets from this company and last one I received was half dead next day. I sent one to friend 13th august and she said half had died next day. Complained to company and they sent apologies and asked if I'd be happy with replacement. My friend hasn't received any replacement. Will not use them again.
Great experience
Excellent prices ,brilliant service
Excellent prices ,brilliant service, lots of choice, good communication, highly recommend
I ordered flowers from this company and…
I ordered flowers from this company and I received the small bunch instead of the big bunch that I paid for sent email s to them and they said that I had received the correct flowers I was not happy with them so I wrote a review on their own website and they didn't even post it all there reviews are positive and 5 ⭐ there a joke keep away from them
I was organising a birthday celebration…
I was organising a birthday celebration for my seven year old grandson. I ordered a bouquet of flowers and a brightly coloured birthday balloon to arrive on the day of the party.
Instead l had no delivery on the designated day. The flowers and the wrong balloon arrived a day later. The balloon that was delivered was black with gold patterns. The balloon l had ordered had been white with primary coloured stars. I was unable to have flowers on the day of the party and the balloon when it did arrive, was unsuitable a little boy.
I contacted the company about this situation but never received a response. I will not be ordering from them in the future. Very disappointed and spoilt my birthday preparations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








