BoutiqueRugs.com Reviews 929

This rug is absolutely beautiful! The colors are rich and vibrant, and at first glance it truly looks like an expensive vintage piece. The quality is excellent for the price point, and it arrived quic... See more

We are getting new furniture soon and needed new rugs to go with it. We were worried about ordering a rug online due to color discrepancies and quality concerns but we were very pleased with the rug w... See more

Not often have I seen stores with such excellent customer service as BoutiqueRugs. They reply quick on questions and make sure you are completely happy with your purchase. There was an issue with my... See more

I bought a final sale rug that was of questionable quality. Being that I could not return, I was able to get in contact with customer service who was extremely present and responsive. They were able... See more

I received an 8x10 rug for my guest room which had some creases from being folded that would not disappear, although I tried all the remedies suggested by a customer service representative. ( They are... See more

The rug is good quality, but what I really appreciated was the way it was packed for shipping. It was not just in a packing wrapper, but another internal one with the ends wrapped in a cover to protec... See more

Colors were completely wrong. The rug is actually yellow/gold. Not tan or gray as pictured. My very first thoughts after receiving my rug. It is a beautiful rug and very high end looking. Custom... See more

I accidentally ordered the wrong size rugs and emailed the company immediately! The customer service was exceptional, and although the order had already gone through they had the order returned to sto... See more

I've never had a rug struggle this bad to flatten out. I first left it upside down with heavy weights on it for over 24 hours. Then put it in place and put those heavy weight plates on both complete e... See more

Buying from boutique rugs was a wonderful experience. It was quick and easy. I received the rug I ordered quickly but it was damaged in transit. I contacted boutique rugs right away and I received a r... See more

It’s a good carpet. Thick and conforms to the description well. I do wish I had seen it before buying it because there is a silvery hue to the top that can add character if you want it. In my case I h... See more

The carpet runner is coming apart and I refuse to pay return shipping as they require. Very unhappy with my purchase! Update on 11/4: I changed my rating to 5 stars due to the professional manner... See more

The washable rugs are beautiful! The colors are vibrant and true to the pictures posted online. Our shipment arrived on time, and the tracking updates were helpful so that we could be home when they... See more

Great shopping experience, price, and delivery speed and condition. Love that the rug was made in Turkey. Its colors are gorgeous and just as pictured. I bought a rug pad from a different store beca... See more

I ordered a rug from you specifically because of the advertised design and brand. What I received was not the rug I ordered — completely different in color and look and from a different vendor. Your... See more

Customer service was great! The rug I ordered was lost in shipping and they offered to refund the full amount or a gift card for significantly more than what the rug cost. I was pleasantly surprised w... See more

I thought I ordered pillows, but when the order arrived, I was surprised to find they were pillow covers. Now I need to buy pillows that fit the lumbar pillow covers I purchased. The quality of the co... See more

Arrived timely and in very good condition and the rug looks great and complements are sitting area well and adds a lightness that are previous rug did not. Was so glad I found a rug that is robot vac... See more

This company appears to have a broad mix of (styles and materials) inventory to pick from. Our purchase was delivered quickly and in good condition. The rug received was as shown on the website.

The rug was just as pictured. The colors were great! It came quickly and was folded and boxed which made it easier to manage. However, unlike other rugs that I've ordered from other places that were f... See more

Shipping was reasonable, product was good. The packaging could be improved. Rug shipped in plastic wrap, had a long hole where the wrapper had worn through. In our rural area the open delivery trucks... See more

Boutique rugs is great. I just moved and ordered one for my living room and office. The selection and prices are fantastic and the quality is very good. Both items were delivered on time and exceed... See more

Got my two 8x10 rugs for our sunroom pretty fast. Especially when it was ordered around the holidays. Beautiful rugs, perfect fit. I’ve not washed rugs so I can’t review the washable part however very... See more

Better than expected. First time buying from Boutique Rugs and definitely will not be my last! Shipping was fast and quality is excellent!!

I have bought from Boutique Rugs since we bought our home in 2014. I change out my rooms often, and the number of rugs I have purchased is well over 30. I always recommend Boutique Rugs to anyone look... See more

The website is easy to navigate with lots of filters to help narrow your search. The quality of the rug I purchased is excellent and reasonably priced. This is my second purchase from BoutiqueRugs and... See more

This is my second time ordering from this company & I have been very happy with their customer service & the rugs are a nice quality for the price. I will continue using this company

The rugs came quickly and I love them! The suggestions for the no slip sheet were inaccurate make sure to read the dimensions on those because they were useless due to the small size.

I love my new rug! Quality is great and color is as expected. Delivered on time and well packaged to protect rug. Looks wonderful on my wood flooring.

Quality of rugs are great! Customer service is fantastic! Have ordered from them 4 times and will continue in the future. I highly recommend.

Rick at the Help Desk made our experience with Boutique Rugs a great one! We appreciate his efficient, courteous help addressing our questions and concerns.

scammer company, sends you garbage- very very poor quality- and then wants to charge $90 to return it. avoid like the plague

Best rug I ever got online. Color and pattern just beautiful. I’m thrilled with it as I have had bad luck ordering other rugs.

The quality of the rugs, even the samples, were of high quality. In addition, the customer service was professional and friendly. They were very helpful

The quality of their rugs is average. Of course they are cheaply priced rugs, but most evey rug needs a rug pad which could double the price. Their return process is frustrating and painstakingly unne... See more

I ordered a rug, it was low quality so I returned it. Instead of taking returns they said they will give me gift card but I never received any gift card.

I LOVE this rug so much. I had a painting accident and had to replace my existing one, but was so thankful it was still available!

**UPDATE** The company immediately reached out for more information. They quickly reviewed my concerns and sent a refund along with an apology and offer for future assistance. VERY MUCH APPRECIATED!... See more

Rug was as described, shipping was fast, and pricing was very reasonable! I would order from here again without hesitation

I experienced a few issues with my order. The Color of rug delivered didn’t match the color shown on website and the size was not accurate. However, when I voiced my concern Boutique Rugs reached out... See more

Boutique rugs always provides quality rugs for such a great price. Their descriptions online are accurate for color and comfort. Loved this particular rug so much I bought a second one so that our di... See more

I purchased rugs for my kitchen and entry way... love the pattern and how soft they are. I just ordered another rug for the living room, cannot wait to get it.

An incorrect item was accidentally sent but customer service was quick to fix the issue and get the correct one on the way! Quick response time and friendly reps

Easy to order! Upon receipt this rug was even rolled correctly so we just had to roll it out! No smell- correct dimensions.

I bought 4 rugs from BoutiqueRugs.com. I would NOT recommend this retailer. We paid over $1,000 for all of the rugs. One of the $400 rugs was not rolled, it arrived folded in a bag multiple times.... See more

I would stay away from boutique rugs. The quality is cheap and rugs are thin. Their return policy is also very misleading. They advertise free 60 day returns but won’t honor this if a gift card is use... See more

Your return policy is almost impossible. I don’t have the appropriate plastic wrap, I can’t remember how it was delivered to me. So, I can’t return it and get a refund. I need an outdoor rug too, but... See more

Quick and easy delivery , rug I ordered came folded in a box I prefer than than rolled up and having to drag it to my room.

Easy to use site. Shipping was efficient. The rugs are very well priced. Nice to have reviews. The rug worked really well in our space. Great quality for the price. I definitely would order again.

I had problems with my order. 1 of 4 rugs had flaws, plus the order was a little late being delivered to the wrong house, the package was damaged in transit, and therefore, the rug got soaked from sit... See more

My rug is beautiful! You have the best customer service and quick delivery. This was my third purchase from you!

Buyer beware! You would think in this day and age that if something was not returnable, it would be listed when you select the item to order not that you’d have to go dig and read through the... See more