BOUTIQUE TAG Reviews 

Ordered and picked up the next day.

Took longer than expected and tracking the item was unavailable with the courier company.

Great customer service. Love the summer sale and great quality products.

This is terrible, never order from here.
They don’t respond to emails and never give refunds.
I am planning to take legal action.
My order numbers are 22892, 22889.
Cancel them immediately.

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They still haven't contacted me.
They haven't replied to my emails either, and it's really disgusting.
I am proceeding with a lawsuit.

As always great product and fast delivery

If can ship fast，that's will much better.

I bought something and it didn’t come out for more than a month. I asked when it would be delivered and then canceled the order. It’s really disgusting to see this merchant. I recommend that you don’t buy anything from this store.

Order placed on May 17, initially supposed to be delivered May 24. Then pushed to May 25, then 27 and now 28. Tracking doesn’t provide info as to where the item currently is.

Fast, efficient service. Great price.

This is a fraudulent store, they will not ship you or refund you.

Great service, fast and honest.

It’s a trendy store.
Very good services.

Always shop at this boutique. Good deals and fast delivery.

Great product, reasonable pricing. I wish the shipping was free though

Purchased an item that was on sale, and in exactly 7 days that item went on a bigger sale than what I've paid for and I looked up on their store policy that they are able to do a price difference rebate within 7 days of purchase, so I thought I was totally within the realm of getting the store gift card the price difference I paid for.
after 2 days of reaching out to customer care I was replied that the item has already been sold out and they are not able to honor their own store policy, the item was still available for sale when I first sent them the request (They can check the date they initiated the bigger sale, the time that my product was sold)!
I was perfectly happy with my initial purchase, until I saw the bigger sale and it made me want to take advantage of their own store policy, now I feel unsatisfied and feels bad for paying more, what's even more baffling is that they had cancelled my other order that I made with 0 context and ignore my return request, that is unprofessional to the P.

The customer service was disappointing. I never received an email confirming that my order was ready to be picked up. I had to call the store on ste Catherine to inquire if my order could be picked up. When I called the store I inquired about the store hours on a Friday. The gentleman specifically said that the store closes at 4 pm. I showed up at 3:25 pm to pick up my order and the store was already closed. It was a frustrating experience as I drove all the way from the West Island to downtown. After a second attempt to pick up the order, In the end at least the merchandise was exactly what I wanted.

Great products, timely service, and fair refund/exchange policy.

I had a strange and negative experience with this shop.
I ordered a Parajumpers coat in navy and received a call from their Montreal store 2 days later that they could not locate the coat I ordered in the navy. I was offered a different colour and told it would arrive at my home in Ontario within 2-3 days.
2 weeks passed and my order hadn't arrived. I called the store back and found out nothing had ever been sent out. There was no apology whatsoever. It's just bad customer service to not acknowledge a mistake and apologize, period. I was made to feel I was bothering the person I spoke to on the phone in-store as they reminded me they didn't deal with online orders but were "trying to help me out". They told me they would call me back within 30 minutes about my question about the return policy. I never got a callback but then got an email confirmation that my order had been put through. Depending on their response about the return policy, I may have not wanted that order put through, which I made clear.
I can't imagine ordering from this shop again or recommending it to anyone after this experience.

My order number was #22155.