Gross negligence by Boutte Tree!
I hired Boutte Tree in Atlanta to prune a tree that was leaning considerably over a cottage on a rental property. I sent them a photograph of the tree in question, leaving absolutely no room for error. I gave them very specific instructions about the tree location, the way to access it, gave them the phone number of the neighbor to gain access to her driveway for the removal (the only possible way to reach the tree). They ignored all of my instructions and failed to give the photograph to the estimator and for $750.00, they worked on the wrong tree. I signed a contract that I believed was written based on all of the detailed information that I'd given them, including the photograph of the tree in question. Unaware to me, the document that I signed was not based on any of that information. If the contract had begun with, "Ignoring all of the details and information that you provided us, we are asking you to sign the following contract..." I would have never signed it. When I protested, they threatened a lien on the property until the bill was paid. If I didn't live on the west coast, I would have filed a lawsuit against them. Instead, I paid 50% of the invoice and sought another company to do the work that I'd contracted them to do. I thought that their bid, being the highest of the four that I'd received, meant a greater level of professionalism. I was grossly mistaken.