Bows Baby Boutique Reviews 

Great clothing for children, amazing value for money and above all, very polite and courteous people.

Delivery was fast, the order was packaged beautifully and the product was exactly as advertised!

Quick and easy website, item arrived perfect and very quickly

Great advice about sizing, huge selection, packaged so beautifully and delivered quickly. So over the moon with my purchase. The beautiful little note inside made me smile.

BEWARE: Dishonest Business with Awful Customer Service!

I had an absolutely TERRIBLE experience with Bows Baby Boutique, and I feel obligated to warn others before they make the same mistake. This business is completely untrustworthy and unprofessional—avoid them at all costs!

I returned an item in perfect condition with proof, yet they lied and falsely claimed it was damaged to avoid issuing a refund. When I called to discuss this blatant dishonesty, the owner was rude, dismissive, and even had the audacity to tell me to ‘be quiet and listen’—how’s that for customer service? Instead of handling things professionally, they blocked me on social media when I warned them that I would be sharing my experience. That alone speaks volumes about their shady business practices!

Let’s be clear: their return policy is ridiculously strict and unfairly enforced. I removed the tags to try the clothing on my baby but returned it in perfect condition. The claim that it had a "black oily mark" is a complete LIE—I even provided proof that it was spotless, yet they refused to acknowledge it. Even more infuriating, during our phone call, they admitted that marks weren’t the issue—yet now they’re using this excuse to avoid issuing my refund.

What’s worse? They clearly don’t care about consumer rights. Even if the tags were removed, I am still entitled to a refund if the item does not match its description. The sizing was incorrect, which means I was completely within my rights to return it. But rather than do the right thing, they chose to silence me and block me on social media. A reputable business does NOT operate like this!

It’s also incredibly suspicious that after I left my review, they suddenly got a wave of obviously fake five-star reviews to cover up the truth. If they were truly a professional, trustworthy business, they wouldn’t need to fake good reviews to bury the real ones!

DO NOT SHOP HERE. They are dishonest, their customer service is appalling, and their return policy is an absolute joke. If you value your money, your time, and your sanity—take your business elsewhere.

UPDATE

"Your response is misleading and avoids the key issue. The item was returned in acceptable condition, and I provided proof. Instead of addressing my concerns professionally, you resort to personal attacks and accusations. I will let my experience speak for itself so other potential customers can make an informed decision. I stand by my review."

Thank you to the co owner in the Bromley store for suggesting to get a bigger size of the dress and choosing a cardigan for me. The outfit was a perfect fit and my daughter looked amazing for her 1st birthday.

Russ and Judith take such pride in their little business, everything is always packaged securely and neatly - they’re always so helpful with answering questions wouldn’t buy from anywhere else

Amazing service

Gorgeous clothes for my grandaughter amazing quality and great customer service

Absolutely love shopping in bows baby boutique for my daughter. They are always so responsive and go above and beyond to make sure I’m always happy with my purchases. I missed out on a dress for my daughter it was completely sold out everywhere! They managed to source me one and called me to say they could send out to me. I was over the moon and touched they had remembered me. Thank you bows x

Really awful service, I purchase an item for my daughter to wear Christmas Day and the button completely snapped in half, I sent an email showing the item and explained what had happened to be told I had broken it and they could send me another button to get put on or I would have to send the outfit back and they would put another button on, I explained it was for her to wear Christmas Day and I wasn’t happy putting another button on as I didn’t feel it was safe as clearly the buttons just snap, the phone conversation I had with the owner was shocking! I was accuse of being like everyone else and purpose braking the item to just get a refund even though I was only offered a gift card after sending back and forth emails, to be told good for me to be able to afford to only put my child in outfits like this once, I was called a liar and that my child had wore the outfit or it had been washed, I explained I’ve worked in retail and I’m an honest person to be told I must know all the tricks then, this is the worse customer I have ever experienced and really unprofessional! I have received the gift card and did use it and my order come quickly and was a lovely outfit, but because of how it was handled I wouldn’t use this website again.

Item was so small still waiting for my refund

Lovely dresses so well made ❤️came fast great service thank you

Quick delivery

Lovely company and beautiful outfit , perfect for gift giving 😁

Really fast delivery! Items packaged lovely and honestly the quality of the clothes is so so good! I am currently 6 months pregnant yet ordered 6-9 already for Christmas because it’s that good I don’t want it to sell out before she is here haha! I can’t wait to order more thank you! Millie x

So easy to order hard to choose a lot off beautiful baby clothes will recommend quick and easy to order snd quick delivery

ordering really easy ,arrived on time lovely items good quality will definitely order again