Underside bare root plants and the roots were dry on opening. Also no response via email to my concerns!
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See what reviewers are saying
Puffin and Sprout are brilliant. Wish there were more companies like this. Large, healthy tomato plants delivered to my windowsill within a few days of ordering. Incredibly friendly and helpful advic... See more
Company replied
I bought 3 baby plants with 3 XS ceramic pots. At first, I was wondering if they'd be damaged in the post however they were super well packed and arrived in perfect condition in a good delivery time.... See more
Thank you Robert for your reply. I'm glad it's being reviewed and you're involving your customers with evolving your business. I wish you and Charlie all the best. **22/4/21 update - gre... See more
Company replied
Company details
Written by the company
Grow your home with our house plants, baby house plants and grow club. Delivered to your door.
Contact info
2 Crewdson Road, sw9 0lj, London, United Kingdom
- +447990997996
- hello@boxandsprout.com
- boxandsprout.com
Amazing customer service
Amazing customer service from Charlie and Rob, their first time posting plants to Wales! They arrived safe and sound in fantastic condition and looking mighty fine on my kitchen windowsill. I can’t wait to help these babies grow. Thanks guys!
September 27, 2020
Unprompted review
GREAT!
Love my plants - great service and price! Would definitely recommend Puffin + Sprout
September 12, 2020
Unprompted review
Reply from Box & Sprout
Thanks so much for the kind words Jasmine :)
Beautiful plant and smooth service from…
Beautiful plant and smooth service from start to finish. Could not be happier!
September 7, 2020
Unprompted review
Reply from Box & Sprout
Glad you like your plant David! Thank you for leaving a review :)
Fantastic service, 10 out of 10
Fantastic service. Flexible with their delivery times, plant arrived in immaculate condition. Given a run through on the plants current condition, what it likes/dislikes and given a plant food vile. The delivery of the plant really made it an experience and I will 100% be buying again from Puffin + Sprout when the time comes. 10 out of 10 would recommend.
Cheers
August 24, 2020
Unprompted review
Reply from Box & Sprout
It's great to hear you had a good experience George - thank you for leaving a review!
Just the BEST!
As a new company, Puffin and Sprout have absolutely nailed it. Not only are they competitively priced, they have wonderful customer service. I needed my plant delivered by a certain time and gave me a window for it to come which suited me down to the ground. It came within the timeframe and also lovingly hand delivered by both Rob and Charlie which was just the icing on the cake! Couldn't recommend them higher enough if I tried!
August 23, 2020
Unprompted review
Reply from Box & Sprout
Thank you for the kind words! It really means a lot :)
Amazing service and communication
Amazing service and communication from when I first emailed Robert about delivery times. What a lovely little company - I really hope they do well, I will certainly be recommending them to family and friends. Thanks again Robert for all your help and friendly service.
June 10, 2020
Unprompted review
Reply from Box & Sprout
We're so pleased you had a good experience with Puffin + Sprout! Thanks for leaving a review :)
Puffin and Sprout are brilliant!
Puffin and Sprout are brilliant. Wish there were more companies like this. Large, healthy tomato plants delivered to my windowsill within a few days of ordering. Incredibly friendly and helpful advice with several bottles of tomato fertiliser added for free. Also downloads sent by email giving advice for growing.
Will definitely order again.
June 5, 2020
Unprompted review
Reply from Box & Sprout
Thanks so much for your lovely review!
Excellent service
Excellent service ! Great communication and super quick delivery. The pots are bigger then I thought so really good value for money. Will definitely order from again.
June 4, 2020
Unprompted review
Reply from Box & Sprout
We're so pleased you had a good experience with Puffin + Sprout! Thanks for leaving a review :)
Love my new plants
Love my new plants! The service and quality is exceptional. Thank you so much, I'm so excited to harvest my new crop :)
May 29, 2020
Unprompted review
Reply from Box & Sprout
Thanks so much for your lovely review!
Thank you Puffin & Sprout
Thank you Puffin & Sprout! Super fast delivery, lovely people and mainly my beetroot are looking amazing! Would recommend.
May 29, 2020
Unprompted review
Reply from Box & Sprout
Thanks so much for your lovely review - we're so glad your beetroot is looking good!
Excellent friendly service
Excellent service, kept me updated with delivery date and time to make sure it suited me. Lovely little plant, the pot was bigger than I expected but still fits nicely in my bay window! Really helpful care guide came with it and super friendly hand delivery also! 100% would recommend. If I had more room in my flat I would order more!
May 18, 2020
Unprompted review
Reply from Box & Sprout
We're so pleased you had a good experience with Puffin + Sprout! Thanks for leaving a review :)
Such a great company
Such a great company! I got 4 gorgeous plants and they came really quickly. Would highly recommend.
May 18, 2020
Unprompted review
Reply from Box & Sprout
We're so pleased you had a good experience with Puffin + Sprout! Thanks for leaving a review :)
Great service and amazing concept
Great service and amazing concept! Would highly recommend!
May 18, 2020
Unprompted review
Reply from Box & Sprout
Thank you very much for the kind review!
Emma at team Puffin + Sprout
Amazing customer service :D
Amazing service! From really clear communication and delivery, to beautifully potted veg, I couldn't be happier with my purchase. Now here's hoping I don't kill the plants :)
May 15, 2020
Unprompted review
Reply from Box & Sprout
We're so pleased to hear you had a good experience with Puffin + Sprout. We'd love to support you further with any help you need with your new plants - we have faith in you!
Reply from Box & Sprout
Thank you for reviewing us, we're so glad you are enjoying your new plants!
Great!
Really fantastic team at Puffin and Sprout who were extremely helpful.
May 12, 2020
Unprompted review
Reply from Box & Sprout
Thank you for reviewing us, we're so glad you are enjoying your new plants!
Reply from Box & Sprout
Thank you for the lovely review!
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