The service was 100%. There was a mix up with the address and they sorted it after their opening times. Scott sorted out the address error and the beautiful balloons were delivered on time the followi... See more
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Review summary
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I’ve used Box ballon’s several times and always had beautiful balloons. We had an issue with an order where the delivery company failed to deliver the balloons and when I contacted Box balloons Scott... See more
Company replied
Website was easy to use , had an excellent selection of items …. I bought balloons for my daughters 15th birthday….. delivery was excellent would highly recommend extremely stress free and will defini... See more
Company details
Written by the company
Open a box of joy! Stunning inflated balloon arrangements for all occasions, delivered to the door across the UK in a box. Based in Leeds, Box Balloons provides the perfect balloon gift in a box service with local delivery and collection in Leeds and nationwide delivery as soon as next day when you order before 6pm on weekdays.
Contact info
Unit 10 Croydon Street, LS11 9RT, Leeds, United Kingdom
- 01133650110
- orders@boxballoons.co.uk
- boxballoons.co.uk
3.9
Great
382 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Excellent service
I’ve used Box ballon’s several times and always had beautiful balloons. We had an issue with an order where the delivery company failed to deliver the balloons and when I contacted Box balloons Scott and Sarah were incredibly helpful in resolving the issue which was no fault of theirs.
Highly recommend
April 2, 2025
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Hi Sally, thank you for taking the time to leave us a kind review despite the issues DPD has left us with. We hope your daughter still had a lovely birthday, and that you choose to order from us again in the future. Thank you again 😊
Requested a Saturday delivery
Requested a Saturday delivery, Received on time, as ordered. Quick and efficient.
March 28, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hi Lisa, thank you for your kind review and we're delighted that everything went to plan! Hope you had a lovely celebration and we can help you again in future.
You might be in for a shock
You might be in for a shock, as I was. When I opened the box of 3 balloons I'd ordered, one had been substituted for a different design. This ruined the balloons for me.
When I complained, I was spoken to in a rude way by customer services. I was refunded only £6 even though the package of 3 balloons I ordered was £35. Customer services told me that they can replace balloons at their discretion. BEWARE of this.
The day after they arrived, 2 of the 3 balloons had already DEFLATED.
The balloons look lovely on the website but what you get in reality may be a horrible disappointment on your special day.
March 21, 2025
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Hi Emma. We do feel this is an immoderate review and would like to clarify our position on this for other readers.
Your TOTAL order was for seven balloons and six of these were fulfilled as ordered. With your "Under The Sea" arrangement we replaced a faulty balloon with a reasonable substitute (a duplicate of a balloon in the same arrangement). This is in our terms and conditions but we try and avoid it - we did not have another in stock of the faulty balloon but it did not change the overall theme.
As a gesture of goodwill we refunded the one balloon that wasn't the design as hoped.
The email string was professional and explained this. While we appreciate there was a disappointment, we did not agree with your forceful demand for a full refund of the whole order or find it reasonable to try and use the threat of negative review as leverage to get what you wanted.
I ordered number balloons for my…
I ordered number balloons for my daughter’s birthday, but unfortunately, one of the two numbers wasn’t properly inflated or was losing air. It was disappointing, especially for a special occasion. The other balloon was fine, but having one look deflated took away from the overall effect. Would have expected better quality.
March 13, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hi Alexandra,
We’re sorry to hear that you’re disappointed with your balloons and you’ve had a negative experience.
We received your email yesterday lunchtime and further requested images of the affected balloon and the box they arrived in as per our terms and conditions. Unfortunately, we have not received a response, otherwise, we’d have been able to help.
We hope your daughter had a lovely birthday and that you give us another try in the future.
Kind regards,
Emily
The balloon delivery made my friends…
The balloon delivery made my friends birthday very special
March 14, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey Julie, we're happy to hear the balloons were a special addition to your friend's birthday! Thank you for taking the time to leave us a review, and we hope you order from us again soon.
Delivered on time
Delivered on time
As expected from previous orders very happy with the quality of my balloon bundle will always use box balloons never dissapointed
March 14, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey Ann, thank you for the continued support and the fabulous review! We hope the balloons were loved, and thank you order from us again soon!
Reliable and great balloons
Way to order and delivered when notified. Good service and great balloons.
March 13, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey! Thank you for taking the time to leave us a great review. We hope the balloons were loved and you choose to order from us again.
Easy to order and quick delivery!
March 13, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey Keerti, thank you for the review! We appreciate you taking the time to leave us some positive feedback, and we hope you order again soon.
Very efficient service and lovely…
Very efficient service and lovely balloons for my son’s pirates and mermaids party!
March 13, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey Angelene, thank you for the great review, we hope the balloons were well received by your son, and you choose to order from us again!
Daughter very happy with the balloons
Daughter very happy with the balloons, delivered in a timely manner very happy would highly recommend
March 12, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey Jackie, thank you for the great review and we're happy to hear your daughter loved the balloons! We hope you choose to order again soon.
Super easy way to order balloons
Super easy way to order balloons. Quick delivery. Thank you!
March 6, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey Jodie, thank you for the great review! We hope the balloons went down well and you choose to order from us again.
Amazing Balloons
The balloons arrived on time and were amazing! The quality was excellent and as described online....highly recommend.
March 6, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey! Thank you for the great review! We hope the balloons were loved, and thank you for ordering! We hope you choose to shop with us again soon.
Amazing and speedy service
Really good service, delivery was quick and quality of the balloons were amazing. I had one very happy nephew.
March 3, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey Nic, thank you for the great review! We hope your nephew loved the balloons, and thank you for ordering! We hope you choose to shop with us again soon.
Fab balloons & great customer service
Really pleased with our balloons, they definitely had the wow factor when we opened the box. They are still up 2 weeks later! We did have a slight problem with one of the balloons which was dealt with promptly and professionally. I will definitely use box balloons again.
February 7, 2025
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Hey Jane, we're glad you had a great experience! Thank you for taking the time to leave us a lovely review, we really appreciate it. We hope you do order again in the future and that the recipient had a lovely birthday!
Poor quality. Poor customer service.
Ordered unicorn bundle of 3 balloons. 2 ok. Unicorn one was have inflated. Contacted them. Asked for photos which I sent. No reply. They said before sent pics damaged during delivery but box was immaculate no damage at all! I wouldn’t recommend them. Poor customer service.
February 13, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hi Tracy, it is not accurate to say we didn't reply to your email. We did very quickly but on a Friday evening, our office is then closed over the weekend. I'm sorry if you had the impression that we reply 24/7 but this is not the case and this is listed on our website.
Pictures of the box were not provided as asked so we were unable to verify damages or that the damage was not caused on opening.
It was a bit disappointing one balloon…
It was a bit disappointing one balloon was flat on arrival!
The teddy bear was flat two days later.
I dismissed one but two a bit much. Especially at the price.
They arrived on day as agreed. In a lovely big box.
Sad they did not last a big longer than two days
February 13, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hi Julie,
We’re really sorry to hear you were left disappointed with the balloons. We understand how annoying it is when the balloons don’t have that wow factor, we never want our orders to arrive damaged.
We refunded the damaged balloon, but unfortunately, you hadn’t let us know that there were any issues with the teddy bear, or we would have been able to help further.
We hope you still had a lovely Valentine’s Day. Thank you for ordering from us, and we do hope you give us another try in the future.
Kind regards,
Sophie
Brilliant quality and have lasted over…
Brilliant quality and have lasted over a week! Very impressed, have recommended to friends and family!
February 12, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey Jordan, thank you for the great review! It's wonderful to hear the balloons have lasted perfectly. We hope you choose to order from us again soon!
Balloons were delivered on day…
Balloons were delivered on day requested and also you changed delivery address when asked as I inadvertently put my address and nit recipient, so altogether very impressed.
February 10, 2025
Reply from Box Balloons | Helium Balloons Delivered
Hey Joyce, thank you for leaving us a review. We hope the birthday balloons went down well, and thank you for ordering! We look forward to you hopefully ordering again in the future :-)
Reply from Box Balloons | Helium Balloons Delivered
Hey! Thank you for your order and the great review. We hope the Sonic balloons were loved and you choose to order from us again in the future 😄
Reply from Box Balloons | Helium Balloons Delivered
Hey Josie, we're happy to hear your grandson loved his space balloons! We hope he had an awesome birthday, and you choose to shop with us again!
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