Boxes2u Reviews 291

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the prompt and super-fast delivery of their orders. Customers consistently highlight the excellent quality of the products, noting that items like boxes and other supplies are exactly as described and meet their needs perfectly. Many people appreciate the good prices and the overall great service, with products arriving well-packaged and in perfect condition. However, some customers also noted issues with delivery times, with orders paid for next-day delivery arriving several days later. A few other people also felt that some products, like bubble wrap, lacked sufficient air in the bubbles, or that boxes arrived slightly damaged. Additionally, some mentioned that website descriptions for product dimensions were sometimes unclear, leading to items not fitting their intended use.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and super quick... See more

Product

Customers had positive experiences with product, often praising the great variety and quality of items, such... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of boxes and products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a rare find these days, a company who delivers promptly without fuss. In my case the order was placed yesterday and arrived today. The box was exactly as described and met my needs. Many thank... See more

Rated 5 out of 5 stars

Great company to deal with quick delivery if your in a jam with no boxes they can get them to you in a couple of days thanks for the great boxes


Company details

  1. Packaging Supply Store

Written by the company

Based in the heart of Manchester, Boxes2u are one of the UK's leading supplier of high quality cardboard boxes, postal packaging, eco packaging and more! Boxes2u is the perfect choice for customers who need anything from a single box to pallet quantities. We cater for the smaller hobbyists and start-ups who are unable to adhere to the high minimum orders associated with other packaging suppliers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

291 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good

Bought from here a couple times, always very good! Boxes are good quality and free shipping over £100 is very handy

September 30, 2022
Rated 1 out of 5 stars

Underhanded and not Helpful

Have used Boxes2u for a while, you make an order and they arrive timely. However on the last order, a mistake was made when ordering. I contacted Boxes2u within three minutes of placing the order and asked to cancel.
Not only did they not cancel but they shipped the order two hours later, messaged after it was shipped to say it was to late to cancel.
Not a very good response and was very underhanded

September 26, 2022
Rated 5 out of 5 stars

Excellent products and 1st class customer service.

I ordered items from Boxes2u late one afternoon.
My order arrived the next day by Fedex. All items were well packed and exactly what I ordered. I also received email notifications at every step of the order and shipping process with tracking numbers and when to expect my order. I previously contacted them about a few of the products they sell. They answered my questions very quickly and were very helpful. They sent me out free samples by Fedex (Next Day). Excellent prices and overall, this was an excellent shopping experience. Good products and excellent customer service.

September 30, 2022
Rated 4 out of 5 stars

They still haven't arrived

They still haven't arrived. They were ordered Friday... now on Tuesday evening... hopefully tomorrow. They were meant to be 24 hour Tracked!

Edited.

They arrived on Wednesday. I received an email from the seller with a reason for the delay being postal strikes and an update on tracking. They offered a kind goodwill gesture. So I updated my review to 5* for their excellent customer service. The envelopes arrived well packed and are good quality.

October 4, 2022
Rated 5 out of 5 stars

Amazing boxes, great company !

The box I received managed to hold a fair amount of weight without any struggles, it was perfect, also being able to order single boxes and not being forced to pay way more for like 14 other boxes really helped me out, I will definitely be ordering a lot more soon.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I chose yourselves as you have so many good reviews. I am very happy to add to that list. Your website was very easy to use with good prices as well. The order arrived within a couple of days and the quality of the plastic sacks is spot on. I would not hesitate to use you again.

August 5, 2022

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