Boxhero Reviews 6,791

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,065 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its comfort, quality, and excellent fit. Many people appreciate the material, describing it as soft, breathable, and effective in preventing chafing. The product is frequently praised for its overall comfort and how well it performs, with many consumers stating they plan to purchase more. However, some people were dissatisfied with the ordering and delivery process, mentioning slow shipping times or issues with receiving the wrong size or product. A few other people also felt that customer service was not always responsive or helpful in resolving these issues, with some experiencing difficulties with exchanges or refunds.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the bamboo fabric for... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, fit, and durability of the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report easy ordering processes, quick... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised quick delivery, with... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the support team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am pleased with my 2nd and 3rd order having bought of them the first time and the size as recommended by them was completely wrong and having contacted them they made some statement about it been... See more

Rated 4 out of 5 stars

The product is great, very comfortable and looks good too. The delivery though was woefully slow unfortunately. But if you’re willing to wait, then you won’t be disappointed

Rated 4 out of 5 stars

You asked for sincere, so here goes. Bamboo construction - great for cooling me and helping the earth, so 10/10 for that. Comfyish, the problem being your claims re support - no better than other bran... See more

Rated 4 out of 5 stars

The product is excellent! The reason for not getting all 5 stars is because of the time it took for doing an exchange. I received my Boxhero in November, but they were the wrong size. It took me al... See more



Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

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Replied to 81% of negative reviews

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Rated 5 out of 5 stars

Great service

I've ordered 3 times from Boxhero. The product is great, I enjoy these a lot. Last order the size I received was bigger than what I ordered but customer service went above and beyond to help correct the issue. I received my replacement order and they were very helpful in keeping me updated throughout the process. Great job.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

The Colors, The Designs and the Accessories WOW

Your sales have been fabulous. I bought the
Incredible Beautiful Men’s Briefs, and Men’s
long Boxers. My Husband is almost 74 years old, he is the Best Man on Earth. He Deserves Briefs in Red Blue and Green and an exciting woman to pull them down. Then Randy said the size was too small. Alas, we’re sending them back UPS. Let me know Your Particulars.
By the way- we’ve already ordered more.
All of Y’all are Great. Kathy

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Well made

Well made, comfortable, live-up to the advertised information.🥳

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Just chilaxin

I purchased Box Hero for my husband as a surprise. He tried on the first pair of BoX Hero underwear and decided right then to choose your product. He likes the soft material and that they’re breathable. He will definitely purchase from Box Hero again!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Staying comfortable in manufacturing hell.

Awesome product. They fit amazing.

I work for a metal manufacturing company. Its hot & muggy even on the best days. I stay cool, comfortable and no swampcr@tch

I will be replacing all my old underwear soon.

Service & delivery were prompt. Thanks again.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Bad quality, don’t waste your money

bought a size large based on the recommended size chart online, once they arrived tried a pair on, awful fit, can’t return them as opened, had to give them away, waste of £25. Cheap material badly made

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

Nothing delivered

Nothing delivered. Money taken. Lots of AI generated promises that they are looking into it. Told they're too busy, but im still the number one priority. Refusing to refund me or reship my purchase. This is a scam!

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

BoxHero IS A SCAM

BoxHero IS A SCAM! Ordered 5 pairs, 3 broke after single use, promised replacement but since then Customer Service went stealth mode and replying to emails by sending generic automatic response. No refund issued...

February 1, 2026
Unprompted review
Rated 4 out of 5 stars

Originally ordered 14 large Boxhero

Originally ordered 14 large Boxhero, based on their size chart. Upon their arrival discovered they were to large and were the longer legged Boxhero’s. Went to refund then when customer service, via e-mail, in formed me I could exchange my full order & keep my original order, for a small processing fee.
It took several more e-mails to get anyone to reapply so it could provide their needed information for my exchange. Provided a medium size, standard (short legged) based on their returned e-mail information on leg length. Also provided a shipping address and had to wait several more days to receive an invoice, so I could pay the small fee. Once this all was done and received a confirmation of my exchange, I had to wait almost 2 weeks for delivery. I felt this was to long, but at least they arrived. Upon checking the exchange I discovered that the Boxhero’s were the newly requested size, but they were not the short legged Boxhero’s I was expecting. They were the longer leg length boxers. They fit properly and I can deal with the longer leg length boxers’ as I’m not going through the exchange process again.
As for the Boxhero boxers, I love their comfortable feel, their cooling ability and support. I would recommend them to any male wanting something better than regular cotton boxers.

April 6, 2026
Unprompted review

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