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Boxhero Reviews 6,793

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TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,065 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its comfort, quality, and excellent fit. Many people appreciate the material, describing it as soft, breathable, and effective in preventing chafing. The product is frequently praised for its overall comfort and how well it performs, with many consumers stating they plan to purchase more. However, some people were dissatisfied with the ordering and delivery process, mentioning slow shipping times or issues with receiving the wrong size or product. A few other people also felt that customer service was not always responsive or helpful in resolving these issues, with some experiencing difficulties with exchanges or refunds.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the bamboo fabric for... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, fit, and durability of the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report easy ordering processes, quick... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised quick delivery, with... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the support team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am pleased with my 2nd and 3rd order having bought of them the first time and the size as recommended by them was completely wrong and having contacted them they made some statement about it been... See more

Rated 4 out of 5 stars

The product is great, very comfortable and looks good too. The delivery though was woefully slow unfortunately. But if you’re willing to wait, then you won’t be disappointed

Rated 4 out of 5 stars

You asked for sincere, so here goes. Bamboo construction - great for cooling me and helping the earth, so 10/10 for that. Comfyish, the problem being your claims re support - no better than other bran... See more

Rated 4 out of 5 stars

The product is excellent! The reason for not getting all 5 stars is because of the time it took for doing an exchange. I received my Boxhero in November, but they were the wrong size. It took me al... See more

Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

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Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Ordered 8 pairs of xl boxers

Ordered 8 pairs of xl boxers after I had asked if the fittings were true. Boxers came no way are they. Contacted boxhero photos sent showing the size. Now they want to charge me €7.99 per pair p&p to replace even though it says free p&p on returns. Stay well clear crap customer service

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very comfortable boxers

Very comfortable boxers, love the feel and the airiness of them. Shipping took a little longer than expected but overall would purchase again

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, but had wrong labels on which was a acknowledged, made me confused about size. Delivery was also long.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I like the pants

I like the pants.
I wish they were made and shipped from the USA.
Time will tell.
They do roll off my tummy.
They do stretch out after a day of wear.
Washing seems to put them back into shape..

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Soft and durable, but where are the colors?

I can’t say enough good things about the comfort and quality of these boxers. They feel fantastic and last through countless washes. My only gripe is that there are only 5 colors to choose from. A wider range of colors would make these even more appealing.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely comfortable and soft feeling against my skin.

I first spotted the Herobox underwear on social media. I was intrigued so I ordered some. They were the most comfortable underwear I gave ever wore, and I don’t say that lightly.
After one week of wearing them I ordered more. I am extremely pleased with the quality, comfort, and feel of these underwear.
Shipping was very quick. Enemy needed I will most definely order more. Thanks for such a great product.
ps, my wife loves the look and feel of them……… BONUS!

March 27, 2026
Unprompted review

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