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Boxmove Reviews 11,625

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TrustScore 5 out of 5

5.0

Logistics Service
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Review summary

Created with AI, based on recent reviews

Considering 2,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the smooth delivery process, clear communication, and careful handling of products. Reviewers are particularly impressed with the prompt arrival times, accurate updates, and the overall ease of arranging collections and deliveries. The company's commitment to keeping customers informed through texts and calls is also highly valued.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently describe the staff as... See more

Service

Reviewers consistently express satisfaction with the service provided. Customers frequently highlight the... See more

Delivery service

Consumers consistently report positive experiences with the delivery service. Many praise the excellent... See more

Product

Clients share positive opinions on product. Customers consistently praise the careful handling of items, with... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, concise,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed my old sofa going, but don’t drive to take to the tip. Did abit of online searching for a collection service and used sue ryder charity and was glad it would be going to a charity and someon... See more

Rated 5 out of 5 stars

Really good service and communication frim Sue Ryder/Box Move would definately use them again. Kept me informed of collection time via text and app and a couple of nice chaps turned up to collect

Rated 5 out of 5 stars

This was the second time I had donated furniture to the Princess Alice charity by having it collected. It is easy to book a collection on line and you are asked to upload photos of donation items whic... See more

Rated 5 out of 5 stars

Davide & Tom were brilliant. They went above and beyond to help us today. Kind, professional and efficient. They are a credit to your company and I hope they are recognised as such

Company details

  1. Logistics Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Shipping Company

Written by the company

We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.

Contact info

5.0

Excellent

TrustScore 5 out of 5

12K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great communication

Great communication. Kept up to date from booking to pick up by text message. Guys who came to pick up our sofas were very pleasant and efficient.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent collection service

The guys who collected the furniture were outstanding. Friendly, efficient and respectful of our home. Their communication was clear, concise and helpful. Definitely 10 out of 10

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond!

The men who came to our property were extremely polite and respectful of us, and the property. We were very pleased at their ‘above and beyond’ attitude, and couldn’t thank them enough for their help. We wouldn’t hesitate to recommend them.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt, precise & pleasant.

Prompt, precise with location. Very pleasant gentleman delivering. Helped me tremendously by moving my appliance up a flight if stairs. Used precise location for the delivery point. Would definitely use their services again.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, kind, professional, very grateful for the ease of the collection of the items donated. Thank you

April 20, 2026
Unprompted review

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