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Box Office Ticket Sales Reviews 

1,814
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,299 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that finding, selecting, and purchasing tickets through the online platform is straightforward and very easy to navigate. Many individuals also enjoyed the fantastic live concerts, noting that the events themselves provided wonderful and memorable entertainment. Some people were dissatisfied with the excessively high service fees, unexpected extra costs, and inflated pricing structures. Others experienced frustrating difficulties accessing their digital tickets or running into unexpected technical issues with order fulfillment. However, some customers also noted challenges when trying to download or view their passes on mobile devices.

What people talk about most

Price

People report negative experiences with price, consistently highlighting excessive markups and hidden costs.... See more

Service

Customers had ambiguous experiences with service, often praising the fantastic shows and professional venue... See more

User experience

Reviewers highlight ambiguous aspects of user experience, as opinions on the platform are heavily divided. On... See more

Order

Consumers express deep dissatisfaction regarding their ticket orders, frequently reporting that they never... See more

Website

Users describe ambiguous interactions with website, reflecting mixed experiences during their ticket... See more

Reviews shaping this summary

Rated 2 out of 5 stars

$20 over ticket price AND ADDITIONAL $30 in fees- CONGRATS YOU SCAMMED ME!!! Reporting you so nobody else gets scalped. At least you got paid- tickets were eventually delivered. One thing you did c... See more

Rated 2 out of 5 stars

I specified print at home tickets. My receipt email stated (I cut and paste) "We’ll email you with instructions for downloading your tickets. You will need to print your eTickets, and bring them with... See more

Rated 2 out of 5 stars

My husband did not clearly see that this was a resale ticket seller. One of our guests lost his ticket in the storm. My husband had put all 4 tickets on our credit card. We went to the ticket win... See more

Rated 5 out of 5 stars

The ushers and all the helpers were amazing offering guidance and assistance. We didn't know about accessibulity but they saw my partner needed some help getting to our seats in the J section nd they... See more


Company details

Written by the company

With over 1,000,000 customers, Boxofficeticketsales.com is a leading live event secondary ticket marketplace. With over 15 years of experience, our website gives you access to over 100,000 of the hottest sports, concerts, and theater events in the world. At Boxofficeticketsales.com, we pride ourselves on making the ticket-buying process safe and easy. Are you a concertgoer? We have tickets to your favorite rock, country, rap, r&b, alternative, hip hop, and classical concerts. We also carry tickets for the best music festivals around such as Coachella, Lollapalooza, Electric Daisy Carnival, and Austin City Limits. Sports fan? We have tickets to your favorite MLB, NASCAR, NBA, NCAA, NFL, NHL, PGA, Professional Boxing, MMA, WWE, Tennis events, and more! Search for your event, select where you want to sit, and complete your purchase. We even carry all playoffs, World Series, March Madness, Superbowl, WrestleMania, and all other major events you want to attend! Theater lovers rejoice! If you are planning on attending a Broadway or Off-Broadway show in New York City, Chicago, San Francisco, Boston, or any other city…we have tickets you will love. Don’t miss Hamilton, Wicked, The Lion King, and Book of Mormon, and purchase your tickets today. Heading to Las Vegas? Catch some classic Vegas shows such as O by Cirque Du Soleil, Absinthe, and Penn & Teller. Or catch some of the hottest residences such as Gwen Stefani, Boys II Men, Cher, Christina Aguilera, and many more! Las Vegas sports are also heating up! Get your tickets to the Vegas Golden Knights or the new Las Vegas Raiders in their inaugural 2020 season! We love families! We carry a wide variety of tickets to family-friendly events around North America. Some of the most popular family shows are Disney on Ice, Monster Jam, Frozen – The Musical, Paw Patrol – Live!, Sesame Street – Live, and many more! Take the family out and make memories that will last a lifetime.


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

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3.3

All reviews

(1,814)

1,370 reviews in the last 12 months

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Rated 2 out of 5 stars

I specified print at home tickets

I specified print at home tickets. My receipt email stated (I cut and paste) "We’ll email you with instructions for downloading your tickets. You will need to print your eTickets, and bring them with you to the event." What was delivered was Mobile Device tickets (and strict instructions not to print out). I have no mobile device hence could not use. I emailed asking for advice. The response said, in so many words, "use your mobile device." Fortunately one of my party had a mobile device, otherwise I would have 50/50 chance convincing the box office I actually had tickets.

September 5, 2026
Rated 1 out of 5 stars

Tickets wouldn't open that we're sent

Tickets wouldn't open that we're sent, the seats were terrible.Not what was purchased, customer service is the worst that you could ever deal with! Do not use this company under any circumstances!!

September 5, 2026
Rated 1 out of 5 stars

When I got an email that the tickets…

When I got an email that the tickets were ready, I was unable to access them. Then it took me about 1/2 hour to get a hold of a person to get that straightened out. And you don't allow the tickets to be downloaded to my Google Wallet, which means it's a real hassle when I need them (I have to have cell service or the right wifi, and I have to remember the website and my login credentials to access the tickets). For $75 per ticket service fee it wasn't a good experience.

September 5, 2026
Rated 1 out of 5 stars

Avoid

First of all, the name is set up to make you believe you’re buying from the venue not some guy named Saheed.

Then when the event was postponed, they told me I could resell the tickets via their website. When I tried I was told I can’t because the tickets were bought from a 3rd party (them). Avoid.

September 5, 2026
Rated 5 out of 5 stars

Great seats

Great seats. I had never been this close to the field. It was easy to purchase the tickets and receive them.

September 5, 2026
Rated 5 out of 5 stars

It was a great first experience

It was a great first experience purchasing a ticket for a concert event. The ticket was electronically transferred instantly. All the fees were upfront and not tacked on at the end like some sort of surprise

September 4, 2026
Rated 2 out of 5 stars

Box office staff have no ability to help with unusual situations when dealing with resale partytickets

My husband did not clearly see that this was a
resale ticket seller. One of our guests lost his ticket in the storm. My husband had put all 4 tickets on our credit card. We went to the ticket window to discuss our dilemma and they couldn't do anything about it. Vwe ended up having to rebuy terrible seats in a very high area. This couple have a hard time walking and they ended up having to spend another $120.00 just to but two tickets together. Other options could have been given by a manager. I am a business trainer and know that in order to provide "service beyond expectations",this is what they should be striving for. Eight year old people are not trying to cheat anyone!

September 4, 2026
Rated 1 out of 5 stars

Terrible

Terrible. Did not give all the necessary instructions for getting the tickets. Found out at the ballpark after getting tickets at the box office that a particular app is needed yet never told that by this company. Even asking for help the exact same instructions were given with no mention of needing an outside app.

September 4, 2026
Rated 1 out of 5 stars

awful

awful. Scammed me into thinking no tickets were left for an event that never even sold out. Charged me $2000 for tickets that should have been $40 and couldn't get refund.

August 24, 2026

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