Box of Wine Reviews 

363
•
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

All three red wines delivered the first month (Aug) were excellent! Our favorite was the Nero d'Avola. For the September order, the Graves de Vayres was lovely, but the de Martino Gallardia was a bi... See more

Company replied

Rated 4 out of 5 stars

Our wine was delicious! Presentation also is lovely. Communication could be improved to include better information on each of the wines in regard to the grape type, harvest, etc - I'd suggest this cou... See more

Company replied

Rated 5 out of 5 stars

I signed up for a 3 month subscription (because I’m mosey like that). Each month I received a superb trio of perfectly selected wines boxed up beautifully and with taster cards for each bottle. Each b... See more

Company replied

Rated 2 out of 5 stars

Disappointing. One bottle was undrinkable and ended up as wine cubes for cooking. Other two were passable but overpriced. Non-existent customer service - no follow up asking "Did we get it right? How... See more

Company replied

Company details

  1. Wine Club

Written by the company

Box of Wine is Ireland's first "tailored to your taste" wine subscription company. Using an innovative quiz, we can identify flavour profiles and select wines accordingly! Contactless delivery nationwide. Deliveries every month.


Contact info

3.9

Great

TrustScore 4 out of 5

363 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(363)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I was expecting something more

I was expecting something more, I thought they were doing a survey before asking my preferences not only white,red and rose. So I received New Zealand wine which if I had a chance I would avoid as I’m not a huge fan of New Zealand wines.
Overall all fine with the delivery and pack.

July 2, 2024
Rated 1 out of 5 stars

Horrible

Horrible and cheap wines, poor service

May 27, 2024
Box of Wine logo

Reply from Box of Wine

Hi Roberta ,
I'm sorry you felt our service was poor, having received your multiple 1 star reviews on different platforms.
As we mentioned when you emailed it is clearly outlined that offers cannot be combined with discounts, unfortunately you cancelled moments after placing the order as you explained it was a mistake so we had no opportunity to rectify any confusion.
We will review this & if necessary mention it a second time to avoid any future confusion.
The best of luck on your wine adventure .

Rated 3 out of 5 stars

First delivery great

First delivery great! But paid for three and haven’t received any more !!!

April 24, 2024
Box of Wine logo

Reply from Box of Wine

Hi Robert,
Delighted you enjoyed your first order!
Your current plan is a 3 month subscription , delivery of orders will be received every month, if you would like to amend the frequency please drop us an email to info@boxofwine.ie.
Thanks !

Rated 2 out of 5 stars

Didn’t receive any of the additional…

Didn’t receive any of the additional items that was advertised for signing up to a monthly subscription for the first time which was a disappointment

February 8, 2024
Box of Wine logo

Reply from Box of Wine

Hey Sarah,
Our apologies for the packing mistake for this order, we have since sent the gifts with our apologies !

Thanks a mill

Rated 3 out of 5 stars

This might sound crazy but I sent it as…

This might sound crazy but I sent it as a gift to my cousin & I usually love the packaging the wine comes in.
When my cousin sent me a photo of wine the box had changed and the presentation didn’t look as good as usual. It was in a box that held three bottles instead of the usual box
I didn’t order the same box for my dad then for his birthday I went out and bought him three bottles and wrapped it myself . Just letting you guys know as you asked for a review

December 7, 2023
Rated 5 out of 5 stars

Great service

Great service! I scheduled my delivery for future to arrive on a birthday and it arrived as scheduled. Delivery was seamless and it made a lovely gift!

November 18, 2023
Rated 5 out of 5 stars

Love this service + the wines!

This is a great service! A great variety of wines in the delivery, which you have as much or as little say over as you wish. The wines have been fantastic and the notes on each bottle are insightful and great to hold on to. The customer service is also great - you can tell they care about their product and service.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Original Customer

We have received our monthly delivery from Box of Wine from their startup several years ago. Every wine has been excellent, enjoyable and to our palate. They are wines that won’t be found easily in the supermarket and off licences and we have been able to buy more of the ones that particularly suit us from the company very easily. The customer service is prompt, responsive and very helpful. I would really recommend Box of Wine to anyone considering it for a gift or a monthly treat to look forward to.

November 1, 2023
Unprompted review

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