Bracesshop Reviews 8

It's great that this exists! I have ordered from them a few times. The braces are of high quality, just like those from the dentist. They are also very durable and strong (my Hawley braces from BracesShop last for years). It is also very nice that you can customize your braces to your wishes (via the "notes" on the webshop during the ordering process). My braces adjustments for my Hawley retainers are, for example: no labial bow wire and the palate plate must be completely closed. BracesShop adheres to this and I am always satisfied with how they make them.

The impression kit is quite easy to make. I have sometimes had the braces develop slight pressure points, but I solved that myself by scraping away the acrylic a bit; fortunately, that helps a lot. The customer service is very quick, reliable, and helpful. You get good answers to your questions. The entire order process takes between 1 to 2 months (including the impression kit). Delivery is generally good, with track and trace. I did have one instance where the package got damaged, but thank goodness, they remade the Hawley braces using the same dental impressions. (BracesShop temporarily stores the impressions for potential reuse.) So, everything turned out fine. I am very grateful to BracesShop and I will remain their customer for my whole life! I wear my Hawley braces with pleasure and I wear them every day! The braces feel very high quality and comfortable. Highly recommended!

Best regards Femke

The products are of perfect quality, and the customer service is extremely thorough, detailed, and warm. Also, my customization requests were always met with perfect execution. I highly recommend this shop! A 10/10 experience.

Had a fantastic experience. They replied wry promptly to my queries. The appliance was extremely well made and they fit perfectly. I wouldn’t hesitate to use them again. Everything was dealt with professionally and I have orthodontic quality appliances. Can’t fault them

Company does not reply to questions sent via their contact website.
Looks absolutely unreliable. They even do not have an impress on their website,

I had an exceptional experience with this site (in my case the German site). Fast, competent, very kind, honest prices and great understanding in answering my doubts. I really hope to be able to buy from them again. It's a shame that they are not very well known and that I didn't know them before!

Another fantastic experience with BraceShop.com!

I'm writing again to express my sincere appreciation for BraceShop.com. This is my third time ordering from you, and once again, I've been incredibly impressed with both the quality of your products and the exceptional personal customer service. Highly recommended!

Thank you

I took great care with my impressions to try to do them perfectly. But indeed, they came back, and the retainer (expander) snapped right into my teeth. The turn key works. I'm super impressed! And they even reply to your emails.
I was a bit crossing my fingers to be honest, because there is little information about this company out there. And the total price of the retainer is much lower than other more polished looking websites/services. But I can confirm now they're definitely legit!
My only comment is that mine is a little bulky (a lot of material), and extends further into the back of my mouth than I would have expected. I can easily sand or file this down though eventually, which I may do. Even so, it's okay as is.

Disorganised company. They sent my package to the wrong address, lost it and refused to refund me over £350.

Edit:

They eventually found my package months later and successfully returned it to me. So it turns out they didn't send it. They do a good job in the laboratory though.