Received order confirmation email in July 2021. Nothing since. No email, no nothing. I requested a refund. No refund, no product. Total scam.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Bracesy team is amazing! Everyone here is friendly and knowledgeable and they truly want to help. I've experienced what I thought was simply low back pain for years, but when I went to discovered... See more
I purchased an item 15/1/21. I received a message on the website saying my order had been accepted and I'd receive a text/ email to confirm my order and details when it would be dispatched etc... To... See more
My order just has arrived after 2 months since i ordered it. They just drop-ship it from china, so you get the product in generic bag without any instructions or user manual. Recommend using a cred... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received order confirmation email in…
Received order confirmation email in July 2021. Nothing since. No email, no nothing. I requested a refund. No refund, no product. Total scam.
Almost lost my money
Ordered and paid a product but it was never shipped. Their online system showed "Ordered - these items have not been yet shipped" for moths even though they promised to do the shipping in 48 hours. Bracesy never responded to any of my phone calls, messages or e-mails. Finally I had to raise a transaction dispute with my credit card company and luckily got my money back that way. I have done hundreds of online purchases and this was to first time I had to do a transaction dispute. With this lesson I'm sure to use Trustpilot more often before doing online shopping.
SCAM DONT BUY
i made an order in June 2021, it’s now September and not heard a thing from them! i’ve emailed them several times but no response, and by the looks of the other reviews it looks like this site is a scam. Don’t waste your money.
Don't buy it's a scam
Paid for the item in early July. Never received tracking details and never received item. Emailed them end of July querying when item would arrive and no response. It's now September and I've raised a transaction dispute with my credit card company.
Bad bad bad
I am sadly still waiting for the products. It has been 3 months now! I haven’t been able to get any response from the company either. Do not buy from them!
took money and no product delivered
took money and no product delivered. Scam. NO reply from them
Took money and no product delivered!!!
Bought a back brace a few months ago and despite company taking money from my account, no product was delivered.
No reply to any form of communication . Stay away from them !!!!!!
No product shipped and no reply when…
No product shipped and no reply when trying to make contact. Do not use this company as you will only lose your money.
Scammed and robbed
Took my money in April with a different account to Bracesy. Company are in New York not UK as lead to believe. Said I would receive confirmation of shipping in 48 hours. Never happened. No answer to emails. Terrible I’m afraid I have been scammed and robbed.
This is all fake!!!!
This is all fake!!!!
I've paid in early march anda I haven't received anything and there is no answer to my e-mails
I have nothing but I paid......Since the 30 january I am waiting for…
Since the 30 january I am waiting for my command....... no news. I think I paid for nothing.
This is a fake company
This is a fake company. They take your money and do not deliver the product. Shame on you bracesy.com. Good luck explaining yourselves when your time is up.
No item received to date
I purchased an item 15/1/21. I received a message on the website saying my order had been accepted and I'd receive a text/ email to confirm my order and details when it would be dispatched etc... To-date I've received no information, there is no customer service contact number to ring to follow up on my order. I've emailed and had no response. I've tried emailing again to request
a refund as the money has left my account. I'm hoping this isn't one of those sites that take your money and deliver nothing 🥺 I'm not overly impressed so far.
I ordered a month ago
I ordered a month ago, my credit card was charged, have emailed them 6 times requesting info on delivery status and requesting a refund. Totallly ignored. Do not use them, this is a scam.
No correspondence on purchasing back…
No correspondence on purchasing back brace. No phone number to ring, no reply to numerous emails. Do not use this company.
Avoid at all costs, complete scam
They're happy to take your money for an order from the website but then to not send the actual product nor even a confirmation email. 100% scam, avoid at all costs
2 months since ordered it online
My order just has arrived after 2 months since i ordered it. They just drop-ship it from china, so you get the product in generic bag without any instructions or user manual. Recommend using a credit card to pay so you can make a chargeback if order didn't meet delivery timeframes given on website .
- one star for delay in delivery and lack of informations on the website
- one star for no customer support
-one star for no instructions how to use it or user manual
I ordered a brace in November 2020
I ordered a brace in November 2020. I received a notification about 3 weeks later to say my order has just been shipped. It never turned up. I have tried several times to contact the company but I can’t get anyone to respond to my emails. I do not recommend buying from them at all.
PROB SCAM
Ordered one in dec of last year and when i email the 2 emails they gave out i got no awnser, and theres no way to cancel order. pretty sure scam and are fruad, DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








