Baltimore Ravens Model Train Collection

Baltimore Ravens Model Train Collection Reviews

A product’s star rating is calculated as the average of all its reviews.


Bradford Exchange logo

Sold by Bradford Exchange

bradfordexchange.com

147.3K Reviews

3.9

The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.


Here’s what people highlighted

Quality

3.6

18 ratings

Value for money

3.0

18 ratings


Product details

Brand: Hawthorne Village

MPN: 917777


All reviews


Rated 1 out of 5 stars

When i seen this product i was excited yet when i looked into it i was with understanding that the tracks came with it but when it arrived there were no tracks i was disappointed cause you sold them separately and that was disappointing

Quality: 5
Value for money: 1
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Reply from Bradford Exchange

Hello, I am sorry for the misunderstanding with your subscription plan order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 1 out of 5 stars

Still have not received - ordered 4 weeks ago. And now won't recieve in time for Christmas 😩

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 1 out of 5 stars

The product itself may have been ok, but the website I found misleading and the service was abysmal. I had every reason to think I was ordering a complete Ravens train set (although admittedly I was suspicious of the $110.00 price tag). Therefore I was disappointed when I received only the engine. However, I spent two hours holding on the phone for a sales associate who never appeared. Then chatted with an associate (Paul) who instead of assisting me with the purchase of the rest of the train set, if that was possible, chose instead to argue with me about why I should not have found the website confusing. Hence, I am sending the locomotive back and have since purchased a new, complete Ravens (as in Baltimore Ravens football team), train set on eBay and have no immediate intentions of doing further business with the Bradford exchange.

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Reply from Bradford Exchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne

Rated 5 out of 5 stars

High quality, beautifully done

Quality: 5
Value for money: 5
Rated 5 out of 5 stars

Very nice. Can't wait for the rest of the set!!

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

Didn't get it yet

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello, I am sorry to learn of your experience! Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! -Tee

Rated 1 out of 5 stars

very disapointed expected to be a train set for price not just an engine was of ittle use to me

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 4 out of 5 stars

The product was advertised for 49.99, but I was charged 112.89. The advertisement did not reveal that this item was a subscription until I was charged. The product is nice but I will probable cancel any further orders.

Quality: 4
Value for money: 3
Rated 2 out of 5 stars

Not the set I ordered. No track or controller

Quality: 5
Value for money: 1
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Reply from Bradford Exchange

Hello, I am sorry to learn you were sent the incorrect item! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 1 out of 5 stars

Never got the complete track & control

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Reply from Bradford Exchange

Hello, I am sorry to learn of the confusion regarding your collection! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! - Jessica

Rated 5 out of 5 stars

Always wanted an NFL train

Quality: 5
Value for money: 4
Rated 5 out of 5 stars

Excellent product

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

I'm disappointed in the order..I read you get tracks & a remote free with your order.. I only got the locomotive and now I'm just finding out you guys are charging me 37 more bucks for what I don't understand I would like a full refund also an email was sent was telling me don't worry about returning it you will refund my money haven't seen it yet

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 5 out of 5 stars

It's going to make a great gift for me ha ha.

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

Pissed my sons birthday is in 3 days and I paidvthe whole amount and only have a enginevthe rest has not arrived. It's been 2 weeks now getting really upset.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello Tim, I am sorry to learn only part of your order has arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 5 out of 5 stars

I'am interested in a complete Raven Train set.

Quality: 5
Value for money: 4
Rated 1 out of 5 stars

The purchase is confusing & misleading. What I thought would be a simple train & track is actually a commitment to 30 plus “collection” pieces sent several weeks apart that will cost in excess of $2,000 total. Such a cumbersome process is not made clear in the purchase process. My phone call of inquiry to a customer service rep included the rep admitting that it OFTEN is the case that buyers don’t realize they’ve committed to such a major (& drawn out) purchase. I subsequently cancelled further items & billlings. The process could & SHOULD be immediately rectified so consumers are made more aware of the trap. The admission of the customer service rep speaks volumes to the confusing tactics involved in the selling of these products.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

I am sorry for the misunderstanding! This collection is advertised as a subscription. If you need assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna

Rated 5 out of 5 stars

I love it I can't wait to get the rest of the train

Quality: 5
Value for money: 5
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Reply from Bradford Exchange

I'm glad to hear that, Brenda! :) - Taylor