Can't fully rate until I have track to test in action
Quality: 5
Value for money: 3
Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Here’s what people highlighted
Quality
Value for money
Product details
Brand: Hawthorne Village
MPN: 917152
All reviews
It was not clear that I would receive only the locomotive and tender. The photo show a four car train. It seems like a scam to me!
Quality: 3
Value for money: 2
It wasn’t what I thought I had bought. It showed the set and I got pieces. Very expensive pieces. Never again
Quality: 3
Value for money: 1
Reply from Bradford Exchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne
I love the locomotive in the car behind it, but when will the rest of my train set come the track and all and the other cars?
Quality: 5
Value for money: 5
Way to small and not worth the money
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello, I am sorry to hear that your order is not as expected. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
It would probably be nice if it is delivered. Would like feedback please
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello, I am sorry that you never received the order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Tee
It is going to be a x-mas gift for my son. I hope he likes it. I have only received the first one still waiting on number two to be released.
Quality: 5
Value for money: 5
The product is beautiful.
Quality: 5
This is a replacement engine can you fix the old one?
Quality: 5
Value for money: 5
Reply from Bradford Exchange
Hi, William! If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
I'm very disappointed that there is so much plastic in the making of the train. I expected more die-cast metel involved in the train. I hope to see a better quality in the next two pieces that are to come.
Quality: 2
Value for money: 2
Reply from Bradford Exchange
I am sorry you are not happy with your order. If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
When I get the next part of the train set, I can read this a little more
Quality: 5
Value for money: 5
Nice. Expensive, but more or less worth it.
Quality: 5
Value for money: 4
I'm very pleased so far That appears to be a very 5 store company I will not miss no photos
Need to return
Value for money: 1
Reply from Bradford Exchange
I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
Love it would like to receive all parts of the product
Quality: 5
Value for money: 5
Love it worth the money
Quality: 5
Value for money: 5
Reply from Bradford Exchange
I'm glad you love it, John! :) - Taylor
I can’t rate what I haven’t seen, however, from previous purchases, your products are of great quality otherwise I wouldn’t have chosen to make the purchase.
Reply from Bradford Exchange
Hello Daniel, I’m sorry the automated email arrived before you received your order! You can certainly wait to leave a review until your order arrives. If you need anything in the meantime, please don't hesitate to reach out to us via email at customer_inquiry@bgeltd.com with your order information or full address so we can help. -Dianne
I cancelled my order and expect full refund for my first set. I returned it all and it was undeliverable on 07/02/22 and will be tried again for delivering 07/05/22. I expect immediate refund to my account. It was disturbing no deceiving you were charging me for what I thought was full payment the full train in the add we received. The price is ridiculous and I will never order from you again and I have advised many that I know about this deceptive advertisiing.
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello Francesca, I am sorry for the misunderstanding! This collection is advertised as a monthly subscription. If you need assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Taylor
It’s a well made miniature of a real locamotive love the theme
Quality: 5
Value for money: 3
Such high quality. This has exceeded our expectations. Cannot wait for the other pieces! A new family heirloom.
Quality: 5
Value for money: 5