Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 918288
I would have loved to rate this Product but I don’t get what I paid for. I paid for the buffalo bills train and received a knight with a broken sword and coin. Not happy at all.
Reply from Bradford Exchange
Hello, I am sorry to learn you were sent the incorrect item! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
Such an amazing find for my boyfriend who is from Buffalo as well as a train collector!
I have not received item yet
Reply from Bradford Exchange
Hello, I am sorry for the delay! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Tee
Love the train, wish you had other cars and tracks I could purchase to go with it. I thought it was a completed train set when I bought it. The pictures lead me to believe I was getting a complete set. A little disappointing in that respect.
I love the product. I don't like the miss representation of it being a complete train and only getting one Engine car.
Reply from Bradford Exchange
Hello, I am sorry for the misunderstanding with your subscription plan order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
Did not know it comes with the no other cars or tracks, and I guess the company reads the reviews
Reply from Bradford Exchange
Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Tee
Have not yet used the product as I am waiting for the whole set to arrive!
It was broken in multiple places. I returned it for a replacement.
Reply from Bradford Exchange
Hello, I'm sorry to hear about your experience. Please email us at customer_inquiry@bgeltd.com with your order details or full address, along with a description of the issue, so we can assist you promptly. – Tee
Smaller then I thought
Looks great
It's exactly what I was looking for... Details n all
Have received only the engine but love it so far!
Your advertisement made it sound like I was getting the engine 14 pieces of track and the transformer! False advertising!
Reply from Bradford Exchange
Hello, I am sorry to learn only part of your order has arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
Can't find anywhere in the add that says that you only receive 1 piece. It suggests you receive a couple of cars and track. There is nothing wrong with the locomotive I received.
Reply from Bradford Exchange
I am sorry for the misunderstanding of this subscription! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Waiting for the rest of the train that's for the stuff.
Reply from Bradford Exchange
I am sorry for any misunderstanding of this subscription. If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
Unable to rate a product that has not been received! Engine ordered placed in late November. Address Richard Brown 14 Judith Dr Buffalo,NY 14227
Reply from Bradford Exchange
Hello, I am sorry to learn of your experience! Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! -Tee
Description rather deceiving make it sound like the order is for the whole train not just the engine. The engine is very good quality.
Bought it as a gift but I am sure they will Love it Very well Made
Why can't you get the whole set at once.
Reply from Bradford Exchange
Hello, I am sorry for any confusion regarding this collection and how it works. Please email us at customer_inquiry@bgeltd.com with your order information so we can discuss this in more detail. -Rosie
The advertisement indicated I was buying a “train”. I was confused when only an engine arrived. If I knew this was a subscription I would not have bought in the first place.
Reply from Bradford Exchange
I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
