Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 918322
It doesn’t run How do I return the train
Reply from Bradford Exchange
Hello, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Tee
I’ve wanted this product for awhile. Now I have started my collection. When I get my track. I will know more.
The engine looks beautiful and it’s been running really nice on my tracks. I can’t wait to get the rest of the set. Looking forward to it.
Never got it. Was giving the wrong order. Have sent two emails and called and haven't been able to talk to anyone.
Reply from Bradford Exchange
I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Not impressed
Reply from Bradford Exchange
Hello, I am sorry to hear that you are less than happy with your order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Rosie
I was under the understanding that this was a set not just the locomotive. I've ordered other items and they are coming piece by piece. This is not what made my purchases for. I paid for total kits or sets not individual piece one per month. Not exactly.
Reply from Bradford Exchange
Hello, I am sorry for the misunderstanding with your subscription plan order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
This Haunted Ghost Express Train is a very beautiful work of art & desig, it's so cool. I'm currently waiting 4 the rest of this lovely & wonderful set to complete my collection absolutely an A+++ for AWESOME!!!
I love the detail that has gone into it and can not waite to get the rest of it
Not what excepted for price
Reply from Bradford Exchange
Hello Marla, I am sorry to learn that your order did not meet your expectations but would like to assist you! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Lucy
train would not go under the bridge nor go through the tunnel and the connector is not an HO connector so could not hook upt ot my HO scale cars. Braford was good about taking care of my issue but will only purchase trains again if I do not plan to run on a track but use only for display.
Reply from Bradford Exchange
Hello, thank you for the feedback regarding your recent order! We responded to your other review with how to contact us if you need any more assistance. :) - Jessica
Halloween is one of my favorite holidays. Instead of decorating my house this year I'm putting up a train and spooky village platform. The train fits in perfect.
Really cute train engine…can hardly wait for the rest!!
Nice looking product, but there was a piece that broke off during packaging or delivery. I had to glue the bell back on.
Reply from Bradford Exchange
Hello, I am sorry to hear that your order arrived in less than perfect condition. Please email us at customer_inquiry@bgeltd.com with your order information so we can help. -Rosie
The ghost train looks amazing and it's a really smooth runner
Love the product I can't wait to have the full set
It just sucks
Reply from Bradford Exchange
Hello Kristopher, I am sorry to learn that your order did not meet your expectations but would like to assist you! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Lucy
