Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 917923
I only received the engine. No other cars, no tracks. Nothing else.No collection. I paid a lot of money for just one engine. Very disappointed!
Reply from Bradford Exchange
I am sorry for the misunderstanding of this subscription! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Have not received
Reply from Bradford Exchange
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Still waiting for train track, controller and more cars to run the train under the Christmas tree
Reply from Bradford Exchange
Hello, I am sorry to learn only part of your order has arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
The train looks great. It would be nice to have a page where you can select different train cars for your collection.
I never receive the product I receive the train only please respond
Reply from Bradford Exchange
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Quality product that we will use to build our track
The picture indicates a train set not one piece of the train very deceptive
Reply from Bradford Exchange
Hello, I am sorry to learn of your experience! Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! -Tee
I love it but I need to return it because I am retired and can not afford the other pieces or the track. Please send me directions on how to return this item. Thank you
Very satisfied with the product and quality.
Received wrong item, never received the train. I've sent emails and called customer service and still no train. Will never order again.
Reply from Bradford Exchange
I am sorry you received the wrong product! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Love the portion that I have; still waiting on the rest.
The Team Car and Track are fantastic
You said train set not just the engine
Reply from Bradford Exchange
Hello Richard, I'm sorry to learn about the confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne
Only received the first train. I’ve paid up front AND I’m still getting charged every month too and never received any of the other trains or the tracks. So pissed
Reply from Bradford Exchange
Hello, I am sorry for any confusion regarding this collection and how it works. Please email us at customer_inquiry@bgeltd.com with your order information so we can discuss this in more detail. -Amy
Cool find! Love it!
I didn't even receive the entire order. so I don't have a good review to write. Still haven't received the train track or the rest of the train set.
Reply from Bradford Exchange
Hello Becky, I am sorry to learn part of your order is missing! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney
It’s great so far waiting in the rest of it
When can I order more cars.
Reply from Bradford Exchange
Hello, thank you for the feedback regarding your recent order. If you are in need of any assistance, please feel free to email us at customer_inquiry@bgeltd.com with your order information or full address so we can help. -Stephanie
My son loves it!
I ordered this for my husband for Christmas and still hasn't arrived. So I guess he doesn't get a present. I will never order again.
Reply from Bradford Exchange
Hello , I'm so sorry to hear your order never arrived on time. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
