Engine's front wheels wouldn't stay on track had to take them off and thought I was getting a complete train set
Quality: 5
Value for money: 3
Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
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Product details
Brand: Hawthorne Village
MPN: 48175
All reviews
This is a beautiful piece
Quality: 5
Beautifully detailed,We love it and will cherish it for many years and generations to come.
Quality: 5
Value for money: 5
It is affordable and very entertaining for a youngster
Quality: 5
Value for money: 5
All three issues came in. I can't the quality is the greatest. It is a cute collection but I thought the figures it should have been better crafted for the money. I would have priced this for half the amount. Also the transformer is a low grade. it came with no instructions, we had to go on U-tube and search for video to come close to how to attach the wires. If you are an old pro on model railroads then no problem. If you are looking to just plug it in, sorry you will have to fumble through it.
Quality: 3
Value for money: 3
Reply from Bradford Exchange
I am very sorry you are not completely satisfied with your order. If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
I cannot rate this correctly. I have not received the order. I paid for express shipping, ordered date was 12/2/2025 I still have not received the order.12/16/2025
Quality: 1
Value for money: 1
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Misleading , and not worth the money. I won’t shop with you all ever again.
Quality: 1
Value for money: 1
Reply from Bradford Exchange
I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Thought I purchased the whole train set and only received two….. very disappointed
Quality: 3
Value for money: 1
Reply from Bradford Exchange
Hello, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Tee
Horrible so small
Reply from Bradford Exchange
Hello, I am sorry to hear that your order is not as expected. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
A little pricy, communication is terrible. Tried emailing them as to next shipment dates for rest of train and get no response.
Quality: 4
Value for money: 3
Reply from Bradford Exchange
Hello, I am sorry you are not happy with your order. Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! – Tee
I pretty much enjoy all of your products. It’s your shipping that is a killer and way way over.
Quality: 4
Value for money: 4
I have not received my power supply or my last flat car. Still waiting!
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello, I am sorry for any confusion regarding this collection and how it works. Please email us at customer_inquiry@bgeltd.com with your order information so we can discuss this in more detail. -Rosie
I would not know how to rate the product. I paid for 2 day delivery but have not received the product. When I pay for something I expect it when promised or a refund for the extra shipping cost of 2 day delivery. I may be able to give a better review later, not sure yet!!!!
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!
A gift for my Great Nephew. He loves it hid dad days it a high quality train set. Nice detail on and in the rail cars
Quality: 5
Value for money: 5
Trains do not stay together and the power box works at times and other times doesn’t work at all. Sending back!
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello, I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Layne
It’s a complete Rip off you don’t get everything in the picture you can’t even put it up under the tree because it has no track or transformer
Quality: 1
Value for money: 1
Reply from Bradford Exchange
I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
My grandson will love this when he awakens on Christmas morn.
Quality: 5
Value for money: 5
Just received my first piece of the collection and couldn't be happier with the quality and craftsmanship. Merry Christmas to me!!
Quality: 5
Value for money: 5
I need some help and have called 3 times y’all are not open. Evidently I did not order all the right parts. What else do I need to order to make an oval track and the train move.
Quality: 2
Value for money: 1
Reply from Bradford Exchange
Hello, I am sorry to learn of your experience! Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! -Tee
I only got the locomotive I thought I was buying whole train That's what the pictures depicted All that was sent was the locomotive
Quality: 5
Value for money: 5
Reply from Bradford Exchange
Hello Josef, I'm sorry to learn about the confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Lucy