I tried to order this item two times and still have not received this product. I've called and emailed. The first time they cancelled the order because I was sending it to my mother for her birthday and they said the billing and mailing address were not the same. It took forever to refund and I tried ordering it a second time. After a week I called for an update and they cannot find the purchase order ID in their system. I've called and emailed customer service and there's been no resolution. This company is easy too hard to work with, they've kept my ruined my birthday surprise.
Reply from Bradford Exchange
Hello, I am very sorry to hear that! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
