Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 1400101001
Rushed job. Lacks the normal attention to detail I expect from Bradford. One of the lights is orange, where all the others are yellow. Why? See Picture.
Reply from Bradford Exchange
Hello, I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Layne
Ordered before Christmas. Knew it wouldn't arrive in time but it was Dec 30 - Jan. 7. Still isn't here on 1/16/2026. When checking the expected arrival, it is now Feb. 19th. So I get this email wanting to know what I think...I think I need to get my order! Oh, when I try to access my account using my email that I got this request for a review in, I got this message: "The e-mail address you provided cannot be found." Then I tried to call the number provided. I can listen to automated updates, but they are closed and will not open until the next business day. When will that be? No time given in the message. I think it is time to call Amex and get my money back since I don't have my order in a timely manner.
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
I did not order this product or receive it.
Reply from Bradford Exchange
Hello, I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Tee
I have never been more disappointed in a company as I have been in yours! I have been given a delivery date that came and went and received no further information as to where this gift is. Both recipients are who where to receive this gift are very special to me and your company let me down. It was advertised to order for Christmas on Dec. 12,2025 and still nothing really I expected so much more.
At this point I have nothing to rate!
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
I have not got it, backorder twice.
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!
They lied to me about availability and sent an apology letter just before Christmas. This was a gift for my mother and now Christmas is over. Going to delete my account because of your deception.
Reply from Bradford Exchange
Hello, I am sorry for the delay! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Tee
Sadly, two pieces of the Nativity Tree have fallen off before I could even remove it from the packaging and I'm still waiting for a response from the Customer Service line on how to get it fixed or replaced.
Reply from Bradford Exchange
Hello, I am sorry that the pieces have fallen off. Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! – Tee
Since I have not received the tree and it says it will ship in June 2026, I wish I could give it zero stars.
Reply from Bradford Exchange
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Average at best. Will not buy anything else from the Bradford exchange before I can actually see it.
Reply from Bradford Exchange
I am very sorry you are not completely satisfied with your order. If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
I ordered this tree about 6 weeks ago, maybe longer and HAVE NOT RECEIVED It!!!!!!!!!!!!!! WAS TO BE A CHRISTMAS GIFT--- VERY, VERY DISAPPOINTED IN YOUR COMPANY. You Sent me a tree I had cancelled the order that i don't want. I found out the first tree I ordered was not available, then you sent it. You never bothered to tell me it was unavailable, yet you cashed my check and had I not called probably would have never been told. I feel like sending everything back and NEVER ordering from.you again. You have my money for 3 trees. I sent you a message on you system at least 6 weeks ago and have never heard back from you. Was on.hold over an hour on the phone to talk to your representative and NO resolution or offers to help me I will be telling everyone what I think about your company. My husband orders trains from you, That too will be stopping!
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
I tried to order this product three different times and still have not been able to do so. Each time your company tried to tell me the error was on my part, which was not true. One of your agents finally told the truth - the product is out of stock. So, why not just say that instead of stringing me along?!?! I would have gladly paid and waited for it to arrive.
Reply from Bradford Exchange
I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
When ordered I was informed I would receive by 12/23/25. I wasn't sure if it would make it by Christmas. So I got online to check. It wasn't until then that I learned it was on backorder until June 2026. I never received any email stating the item had been backordered. I think this is totally unacceptable.
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
I never received it. Need it asap
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!
This is my second tree. The first one I bought many years ago and my little niece wore it out. Now she's 16 and so I got another. It is so beautiful.
For the money it came damaged and the details were not very accurately made.
Reply from Bradford Exchange
I am sorry it arrived broken! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Great product excellent quality
Detail is incredible
It was as advertised. Actually the pictures do not do it justice.
Very dark and drab. I have requested to return this product. Needs extra lighting. Very disappointing.
Reply from Bradford Exchange
I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
