Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 1400906048
I paid $60 for 2 day shipping. My order arrived 6 days later. I spoke to multiple areas of customer service with zero explanation, apology or attempt to correct the error. Will not be purchasing from Bradford Exchange again.
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
I did not put the product up this Christmas. It will go up next year.
Reply from Bradford Exchange
Hello, If there is anything we can do to make this a more positive experience, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you!
Loved the village and their customer service was top notch! I have already purchased 2 other items!
I have always wanted a Christmas village and was finally able to purchase this gift set. It has not disappointed. It is absolutely beautiful and gets compliments from everyone who sees it. It has brought warmth, joy, and loveliness to our home. Something I will look forward to setting up each Christmas, A real treasure piece.
Absolutely beautiful!!! Exceeded my expectations! Not quite ready to photo yet but will send when ready. Need to get snow blanket and a power strip.
The collection is better than I had anticipated. It is a good size that may be placed either under the tree or on the mantle. The workmanship is magnificent. The fact that lights inside the main pieces and the delicate street lamps gives it added beauty.
Absolutely beautiful! It was a little pricey ill admit, but very well done
It would be very hard to rate an item that has not arrived yet. I ordered this item because the website showed the item available. I also ordered 2 day air shipping as Christmas was coming very soon and I needed time to get it to the person I was gifting it to. I received a notice from Bradford Exchange on November 27 that the item had shipped. I looked up the tracking number, which was with UPS and discovered the shipping label was created by Bradford Exchange on November 26 and UPS was waiting for the item. As of December 3, there has been no change in either website regarding the status of the item. I sent an email to the customer service department of Bradford Exchange on December 2 since the website said this would be the fastest response and later the same day I called their customer service number. I was informed that the item had been backordered but was on hand and I would receive it in two days. When I checked today, December 3, there is still no change in either site and I feel that I have been taken advantage of. I have been doing business with Bradford Exchange for over 20 years, and with only a couple of problems with orders, I felt comfortable with ordering items with them. This year has been a nightmare. I originally ordered another item that was suppose to be in stock and discovered that the item had been backordered. When I discovered that it had been backordered I tried to get it expedited or canceled. After some difficulty, I was able to get the original item canceled and I found this item, which was listed as being in stock. Now I discover that this item was also backordered and when I tried to get a commitment that the item was now in stock, the person I spoke to kept saying I would see it in two days. When I stated that the item was to be a gift and if it was not going to be here I needed to cancel the item and try to get something else. I explained that was the reason I had ordered 2 day air shipping and the person kept saying it would be here in 2 days. To my disappointment, nothing had changed on either website this morning so now I am seriously considering ending my business with Bradford Exchange in the future.
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!
I think this Thomas Kincade Christmas village is just beautiful. I can't wait to set it up.
Paid for expedited shipping. Did not come on time.
street lights didnt work
Reply from Bradford Exchange
I am sorry they aren't working! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Very much worth the money -- the village houses are beautiful.
I am very disappointed. Not of the quality that I expected for it being Thomas Kinkade
Reply from Bradford Exchange
Hello, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Tee
Have not unboxed yet, as it will be for Christmas decorations. But all looks great.
It was very pretty my mom loved it. It was decently expensive for as little while there was.
The battery case area was not perfectly aligned so one of the pieces doesn't sit totally level. But it is cute and works and not worth the trouble to send it back to be replaced.
Uses corded lights not battery operated LEDS.
Reply from Bradford Exchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne
I haven’t received it and it’s stuck in transit somewhere and I was told to wait 30 days so the quality sucks
Reply from Bradford Exchange
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
This was a gift and my kids love it
Very nice, looks great
