UFO Express Model Train Collection

UFO Express Model Train Collection Reviews

A product’s star rating is calculated as the average of all its reviews.


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Sold by Bradford Exchange

bradfordexchange.com

146.6K Reviews

3.9

The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.


Here’s what people highlighted

Quality

3.0

6 ratings

Value for money

2.8

6 ratings


Product details

Brand: Hawthorne Village

MPN: 918275


All reviews


Rated 3 out of 5 stars

The concept is truly great and a lot of fun. They dropped the ball with the quality and functionality, though. The locomotives I have received (3 now) don't light up the way the advertisement describes. There have been no cabin lights or laser illuminating the track ahead. The cars don't glow in the dark as described, either. The set would be much better if it at least came with a crane car and a caboose; perhaps later. Price isn't reasonable.

Quality: 3
Value for money: 2
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Reply from Bradford Exchange

I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 3 out of 5 stars

Sadly, I've never been fond of the blunt nosed diesel engines. Plus, while HO scale is probably the most popular, this particular tain would've been far better in S scale. The lasers on the top are okay, but the ones on the sides should be replaced by nacells and positione further back. The huge laser on the front is redundant and relatively useless. I would replace it with a hybrid parabolic radar transmitter and disc. I've only received the primary engine, so far. So, that's all I have to say for now.

Quality: 3
Value for money: 3
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Reply from Bradford Exchange

Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne

Rated 1 out of 5 stars

Never received the product

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

Rated 5 out of 5 stars

Great quality. I've bought from them in the past and loved it all

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

This train is advertised they have a light on the front. It does not have a light on the front nor does the paint glow in the dark.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 5 out of 5 stars

Excellent product

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

Have not received this item. The wrong item was sent. I mailed it back to them. They said it would take 2 to 3 weeks to get the correct item sent back to me

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Reply from Bradford Exchange

Hello, I'm sorry to hear you're waiting on an order! I would like to check on this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! - Jessica