I can’t give you a rate on something I never received. I ordered this ring on 12/3/2025. I have not received it. No one emails me back after I sent at least 3 emails. No one answers the phone. It’s an automated generic response. Says it was shipped via usps on 12/8/2025. I’ve called customer service and was put on hold for next available rep. Someone picked up but never literally answered. I called back and got a no English speaking representative. Could not understand a word she said. Something about give it 3 to 5 more days. You are offline on your chat on your website. I paid for 2 memorial rings for my granddaughters. Their mother (my daughter) was killed in May in a horrific accident. So to say I am not happy with Bradford Exchange is an understatement. I will never purchase anything from your company ever again. Nor will I recommend your company to anyone!
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
