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Review summary

Created with AI, based on recent reviews

Evaluating 390 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the durability and excellent construction of items like adjustable dumbbells. Many appreciate the efficiency of the delivery service, noting fast shipping and secure packaging. The customer service and staff are consistently commended for their helpfulness and responsiveness in resolving issues. However, some customers experienced issues with delivery, including lost packages, delays, or incomplete orders, with some reporting difficulties in tracking missing items or reaching customer service by phone. A few reviewers also mentioned receiving products with defects or mechanical problems, such as sticky mechanisms or parts breaking after some use, and in some cases, concerns were raised about receiving returned goods misrepresented as new.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the dumbbells for being solid,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the solid build,... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the helpfulness... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising quick and fast deliveries, often... See more

Staff

Customers consistently report highly positive experiences with staff, praising their exceptional helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The dumbbells are excellent,they dont take too much space and you have a lot of increasments. I had problem with the shipping one of the dumbbells holder broke during transit but they exchanged quickl... See more

Rated 5 out of 5 stars

Ordered the heaviest dumbbell + stand. Fast delivery to Sweden. When putting together the stand, two bolts were defect, and one of them impossible to attach completely. Upon contacting Sultan at... See more

Rated 5 out of 5 stars

I bought 24kg adjustable dumbbells and they are brilliant! I wish I had invested in them before now. Initially I was worried they would be too bulky but they’re absolutely fine - even for females. The... See more

Rated 5 out of 5 stars

I’ve had and been enjoying my all-in-one adjustable weights for nearly six months. However, when I was using them one set of the weights got stuck on one side. I contacted Customer Support at BrainGai... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Sporting Goods Store

About BrainGain

Written by the company

BrainGain recognises that working-out is good for the mind, not just the body.

BrainGain's mission is to promote Mental Wellbeing by making Physical Fitness more convenient and accessible.

BrainGain's gym equipment specialises on intelligently designed, space-saving equipment, so that you can have the same-commercial grade equipment to use from home.

BrainGain's range of Smart Gym Equipment focuses on well-crafted Adjustable Dumbbells.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Happy all round

Could not be happier with my bundle…
To be honest I’m always hesitant about buying things online… I received the order and it had a weight missing and instantly thought there was absolutely zero chance of this getting sorted.

To my surprise they responded to my email and sorted straight away. These guys are professional and the weights absolutely superb.

October 22, 2025
Rated 5 out of 5 stars

BrainGain weights and Customer Service

I’ve had and been enjoying my all-in-one adjustable weights for nearly six months. However, when I was using them one set of the weights got stuck on one side. I contacted Customer Support at BrainGain and they quickly helped me sort out that issue. I was particularly pleased with the detailed help I received from Sultan. I can definitely recommend this company and their all-in-one adjustable weights.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Zain who promptly sorted out a slight issue with the dumbbells. Can fully recommend.

November 19, 2025
Unprompted review
Rated 4 out of 5 stars

Best option in the EU out there

I've been using the 4-40kg DB set for about one month now. Thought I'd leave it a bit before writing a review.

I had no issues with the delivery (like some experiences on here). All arrived in one package, 5 BDs after ordering. Easy to assemble using the online instructions.

So far, i've had no issues at all with the DBs. The plates stay in place, no problem switching or choosing desired weight.

I've seen some people mentioning difficulties in re-racking at higher weights (e.g. 35kg and up). I put them down on the floor and re-rack one by one, which works absolutely fine. No need to re-rack between sets (when do you ever do this in the gym??).

All in all, really pleased. The reason not to give 5 stars is a challenge to the entire industry to push down prices further. Braingain are really competitive compared to peers (and really good quality) but I would like to see these go for closer to £550. Also seeing Black Friday deals now which would be great to take part of ;)

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Top customer service

My adjustable dumbbell was broken during a house move (Pro tip: make sure you check that the removal team unload the plates before transporting your dumbbells! My guys didn't!). Kamran from customer services helped me identify a replacement part and kindly put me on the waiting list for incoming stock. Top service and top communication. Looking forward to receiving my parcel soon and getting back to training! Thanks!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

45kg adjustable dumbell

Been using the 45kg adjustable dumbbells for just over a year. One of the handles stopped adjusting correctly so I contacted the customer service team and they could not have been more helpful. They didn't have a new handle immediately available but ordered one from the factory straight away. Kamran was wonderful and kept me fully informed from dispatch to delivery. Absolutely amazing customer service.
The products themselves are well made and of sturdy construction. Would recommend these guys to anyone and I will definitely be purchasing more products in the future.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Been using the 24kg adjustable dumbbells for 9 months without issue. One of the handles stopped adjusting properly so I contacted customer service, they responded very promptly and sent out a replacement without question in super quick time. Thanks Sultan for your support.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

The dumbbells are awesome

The dumbbells are awesome. I really enjoy training with them. They're stable and well-made. They're very high quality. Delivery was quick and customer support anwsered my questions quick and accurately. I definitely recommend this store.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a set of adjustable dumbbells…

I bought a set of adjustable dumbbells 2-20kg which have worked brilliantly over the last 12 months. However one of the handles became difficult to change the weights on so I contacted BrainGain and was quickly and efficiently helped to resolve the problem. Thanks Bilal for fantastic service!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

BrainGain team very helpful

BrainGain team very helpful. Respond very quickly to any queries. I Would highly recommend their products for quality and price:-). I’ll return again in the near future to buy more products.
Thanks Guys

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great aftercare

I experienced an issue with one of my adjustable dumbbells locking out. I contacted customer care and Bilal was really helpful in advising how to fix the issue and get my dumbbells back in operation.

November 13, 2025
Unprompted review
Rated 4 out of 5 stars

Love the actual dumbells but not the stands…

Love the actual dumbells but the stand is plastic and feels very flimsy, especially since you're removing and replacing heavy, iron weights into it every minute or so, if you're using them! So I feel like it's going to break quickly and for the money think Braingain could use a sturdier material for the bases.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service

I have had my adjustable dumbbells for a year and used them multiple times per week. I had an issue with one of the handles and needed a replacement. I sent a short video to the customer service and I dealt with Kamran, who made the process really easy for me. He got a replacement sent out to me within 48 hours and the dumbbell is as good as new. Really positive experience and look forward to using brain gain again for my home gym 👍🏻

November 7, 2025
Unprompted review

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