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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the vibrant colors, unique piece shapes, and overall good quality. Many people appreciate the precise cuts and how well the pieces fit together, allowing them to move or flip completed puzzles without them falling apart. However, some customers experienced issues with product quality, noting that pieces were not always cut completely, leading to tearing or delamination. A few other people also felt that some puzzles were missing pieces upon arrival or had duplicate pieces, which prevented them from completing the puzzle.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the vivid colors, beautiful designs,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many consumers praise the vibrant colors, well-cut pieces,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some found the experience fun and challenging,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the Christmas puzzle! At 1000 pieces, it was made manageable by distinction like every window in a different color tint, animals on the roof snow and so on. The down side was that the pieces wer... See more

Rated 3 out of 5 stars

I recently received the Brain Tree 9 Pack of puzzles farm living series jigsaw puzzles 4 x 500 pieces & 5 x 300 pieces for Christmas. After completing 4 of the puzzles I realized I got two of the same... See more

Rated 3 out of 5 stars

Your puzzles have very vibrant colors. We purchased the 10 puzzle kit. The cat puzzle was missing 2 pieces, an edge and an interior. The seal on the bag was intact. Several pieces seem to delaminate... See more

Rated 5 out of 5 stars

Sturdy puzzle pieces that survived intact after my severly AFHD adopted grandchildren worked the puzzles. We plan to donate them to the local nursing home where the kids 90 year old great grandmother... See more


Company details

  1. Toy and Game Manufacturer
  2. Game Store
  3. Hobby Store
  4. Toy Manufacturer

Written by the company

We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market. Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.


Contact info

3.7

Average

TrustScore 3.5 out of 5

312 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Loved the puzzles

Loved the puzzles however it appears that they haven't been cut all the way through. There were a couple pieces I had to finish the cut on. The puzzles are beautifully constructed and very sturdy. Love the images as well!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

The puzzle I have is super beautiful

The puzzle I have is super beautiful, colors are just perfect - very bright, somewhere sparkly. I was really suprised how lovely it is. And the pieces are very unique, which make puzzle more challenging. I will definitely buy more puzzles from Brain Tree Games. Love you!

September 1, 2025
Unprompted review
Rated 2 out of 5 stars

The puzzle has issues

The puzzle has issues.
A lot of the pieces were stuck together still.
There were a lot of pieces that had paper stuck in between the open holes

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Puzzles

I bought the "Brain Tree 10 in 1 DecaPuzzle Collection Christmas Series Jigsaw Puzzles 5 x 500 Pieces / 5 x 300 Pieces" Normally I buy Puzzles with at the very least 1000 pcs. But I've been having a hard time finishing bigger projects lately, so I wanted to try these. First the packaging is fantastic! Box was sturdy and had a handle. Each puzzle is in a clear thick zip lock bag with a picture of the puzzle. I completed one the day I bought it and the pieces all fit perfect. The colors were vivid and beautiful. And surprisingly it was just as satisfying to finish a small puzzle as it has always been to finish the large ones.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you


Thank you Brain tree for your beautiful puzzles! Heavy cardboard used in your puzzles makes it easier to fit the peices togethe. I especially love the 1000 PC Christmas puzzles!

October 13, 2025
Unprompted review
Rated 3 out of 5 stars

Your puzzles have very vibrant colors

Your puzzles have very vibrant colors. We purchased the 10 puzzle kit. The cat puzzle was missing 2 pieces, an edge and an interior. The seal on the bag was intact. Several pieces seem to delaminate easily. But despite a few setbacks, they are enjoyable to do.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Nice puzzles!

Just started a 1000 piece puzzle. Love that it came with the poster and that it was on thicker paper-that helps it from tearing. I live in a 55+ community & we share puzzles. These are nice-thanks!

October 4, 2025
Unprompted review
Rated 3 out of 5 stars

We were disappointed in this puzzle for…

We were disappointed in this puzzle for a few reasons. 1. Some of the pieces were not cut through completely. 2. The finish on the puzzle makes it very hard to see. And lastly 3. We were missing a piece, new out of the box.
We did enjoy the challenge of the picture itself.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and relaxing

Jigsaw puzzle- 400 pieces- “Cozy Porch”.
Very easy and relaxing! Took me about 2 hours to complete. Scene is busy with everything I love on a summer day.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice quality

The pieces were a bit wanky & odd but liked that. Good solid pieces & stayed together better than any brand I’ve worked. Very nice quality all around plus fun to work!

August 27, 2025
Unprompted review

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