Brakes-shop.com Reviews 

229
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Easy to use Webshop and plenty of options to choose from, from enthusiast for enthusiast. As I wasn't buying private, VAT got refunded right away and an invoice was issued asap, can only recommend... See more

Company replied

Rated 5 out of 5 stars

I dont usually make any reviews, but this one is more than deserved. Probably the most positive experience i had ordering car parts in a long time, and believe me, i have made A LOT. Exactly what... See more

Company replied

Rated 5 out of 5 stars

Fast shipping to Ro, well packed, the best price out there (searched all over Europe, as much as I could - Stoptech sport slotted rotors for Mazda 3 MPS). The only slight problem was that my phone num... See more

Company replied

Rated 5 out of 5 stars

Hello, i purchased from Brakes-shop first time before 3 weeks and everything goes smooth. Guys from Brakes shop answer to all my questons very quickly, they had items in stock, i payed and organi... See more

Company replied

Company details

  1. Brake Shop
  2. Auto Parts Store
  3. Racing Car Parts Store
  4. Tuning Automobile

Written by the company

Select your car and use the configurator. Brake-kits, brake pads, brake rotors and spareparts. Fast delivery throughout Europe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

229 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(229)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

5 weeks for expedition is too much long!

5 weeks for expedition is too much long, but the online customer service is 5 stars!

November 24, 2022
Brakes-shop.com logo

Reply from Brakes-shop.com

Hello Pedro,

We're sorry to hear you've had a less than optimal buyer experience with us but we thank you for your feedback!

We totally agree! We could try to contact our supplier and try to speed up your order, or maybe switch to another brand brake pads.

We will contact you so we can try to make this 3 star review turn in to a 5 star review.

Rated 1 out of 5 stars

Poor customer service response

Poor customer service response. Product was listed in stock at supplier and shipping address was in same country as supplier, yet still took 5 weeks for item to be shipped.

Edit: during the correspondence after ordering, I was told that it was in stock and that it was being shipped from their supplier, but when I replied noting the assumption that it would be dropshipped and the possibility of recieving it sooner than what the website stated, I was never corrected on that, much less after several follow ups, r ever received a reply back.

December 12, 2022
Brakes-shop.com logo

Reply from Brakes-shop.com

Hello John,

We're sorry to hear you've had a less than optimal buyer experience with us and we thank you for your feedback.

To clear up any possible confusion, you ordered at us in The Netherlands, Europe. While our supplier is based in de USA, just like you.
As our supplier does not support dropshipping, the ordered parts have to come to us in Europe first, after delivery the products immediately go to the customer (which in this case is you). I hope you can imagine that this takes up freight time. So that is the reason we added a longer delivery time to the products coming from the USA.

We hope this clarifies our delivery time as mentioned on the website: In stock at supplier - Shipped within 5 weeks

We will contact you today to clarify even more and how we can work out this issue with you.

Enjoy your day.

The Brakes-Shop Team.

Rated 5 out of 5 stars

Great Company for International Customers

Nice website, good products and international shipping available.
Professional service... my experience was great.

November 25, 2022
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Reply from Brakes-shop.com

Hello Edmund,

Thank you for your nice review. We hope to welcome you again next time you need some brake parts again.

Rated 5 out of 5 stars

Stoptech

Duty free withib Europe. Good prices and fast delivery.

November 23, 2022
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Reply from Brakes-shop.com

Hello Ferenc,

We thank you for your 5-star review. We hope to give you the same experience next time you need some brake parts again.

Rated 5 out of 5 stars

First purchase

First purchase, pretty good! No problems, quick delivery, correct product and fair price.
EDIT: I actually won a coupon worth of 100€ with this review I dropped. Thank you!

October 26, 2022
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Reply from Brakes-shop.com

Hello Serkan,

Thank you very much for your review.

We appreciate your reaction.

Rated 5 out of 5 stars

Excellent shop

Great team, good contact and strong products, this is what I call a very serious shop! Will definitely order again 🙂

March 27, 2022
Unprompted review
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Reply from Brakes-shop.com

Merci pour votre retour ! Nous sommes ravis que vous soyez satisfait de nos produits et services 😊

A bientôt !

Rated 5 out of 5 stars

Quick and effective response

Quick and effective response, my problem solved immediately.

November 8, 2021
Unprompted review
Brakes-shop.com logo

Reply from Brakes-shop.com

Hello Marco,

No problem, problems are there to be solved and we'll jump right on them to make sure you got absolutely everything you need. Thank you for your positive feedback!

Rated 4 out of 5 stars

Great service

Great service. The only thing I was supposed to get a discount coupon for my next buy. Never 👎 got it. Thanks for fixing this problem

July 15, 2021
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Reply from Brakes-shop.com

Hello Philippe,

First of all, thank you for your feedback!

Usually the discount coupon can be found in a sealed bag on top of the box but it seems yours has somehow gone missing. We are very sorry if you did not receive your coupon but will make sure you get one today!

We will send you an e-mail in a few minutes, to the same e-mail address you placed your order with.

Thank you for your patience and understanding.

The Brakes-Shop.com team

Rated 5 out of 5 stars

Great work

The order was processed as promised. After receiving the goods, there was a problem not caused by the store, I immediately wrote an email and the reaction of the store was almost immediate, resolved immediately and the next day the right goods were on the way. The store left me feeling very good, they really take care of the customer, as soon as I need to, I will definitely contact this store. If all shops solved problems in the same way, the world would be much more beautiful. Thank you for a wonderful experience. Good luck and I highly recommend the store to everyone else.

July 7, 2021
Rated 5 out of 5 stars

Brake discs and pads

Very good comunication with the staff. Everything was ok. I am happy with my order. Superior braking over the stock ones.

July 6, 2021
Rated 5 out of 5 stars

Fantastic service, great brakes!

TL;DR - '17 Golf GTI Performance Pack. Have the (slotted) brakes for 10 months now, been out on Zandvoort and Nurburgring, and of course every day driving, brakes have been fantastic! Highly recommended.

I was due a brake change (fluid, discs and pads) went to VW, they charged an arm and a leg, so I decided to go aftermarket. I wanted something with a little more oomph, because I like using my car for what it was made for :)

After some Googling and YouTubing, as well as talking to some of the car rental places at The Ring, I decided on StopTech - Slotted discs front and back, Sport pads and APP 660 Brake Fluid.

Brakes-Shop had really good pricing and speedy delivery.

Recently, on top of this, I needed new pads two days before heading to the Ring. I gave Brakes-Shop a call and Martin managed to arrange for RingFreaks to change my brakes at the Ring as no one had stock. Really went out of his way to make my first Ring track day for 2021 happen.

Overall, customer service and products have been excellent, 10/10.

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Got StopTech ST40 355 kit for great…

Got StopTech ST40 355 kit for great price. Customer service was excellent with quick email responses for all my questions. Kit was delivered in 3 working days (Slovenia). All in all, great experience.

February 18, 2021
Unprompted review
Rated 1 out of 5 stars

The StopTech pads ordered were listed…

The StopTech pads ordered were listed as a direct fitment for RS3 SB 8V. The wear indicator connectors were inverted. My mechanic had to spend time cutting wires etcetera which I had to cover. The pads would have been direct fit for the B7 RS4 according to the mechanic.

February 15, 2021
Brakes-shop.com logo

Reply from Brakes-shop.com

Hello Fredrik,

We're sorry to hear you've had a less than optimal buyer experience with us and we thank you for your feedback.

If we understand correctly, your car has the newer, later model VAG female connector equipped while the pads you received have the Audi specific male connector equipped, designed for early RS3's and indeed the RS4, RS5 and R8 amongst many others.

Unfortunately StopTech currently only has the "older" pads with the male connector in their product range, which will fit your car but indeed the connector of the sensor wires would need to be adjusted. Exactly for such cases and to avoid fitment issues we have the actual product images and blue prints shown on our website to clarify which pad we offer and what sensor is equipped on the pads as shown here: https://www.brakes-shop.com/30810290-stoptech-street-brake-pads-with-shims-and-hardware-30810290.html

Since you already customized the connectors of the pads to work for your car, we assume the issue at hand is resolved already. However, we would still like to get into contact with you to offer some form of compensation for your troubles. Please send us an e-mail at info@brakes-shop.com with your order number or use the contact form on our website for us to get back to you.

We thank you for your comprehension.

The Brakes-Shop Team.

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