Paid $50, still no access - demanding a refund
On November 5, 2026, I paid $50 for Brand Deck Digital. My receipt links this payment to March 13, 2025 to March 13, 2026, a subscription period that had already ended. After this payment, I still cannot use the platform: I can log in, but the dashboard says "Your subscription has expired."
I contacted support on November 5 and followed up several times on November 9. So far, I have received only an automated reply. Worse, my email to the refund address published in their own policy bounced back because the account does not exist.
This is unacceptable. I am extremely frustrated that I have paid and still have neither access nor a human response explaining how this will be resolved. I am demanding a full $50 refund to my original payment method, with no additional charges. I will update this review if the company resolves the issue.