Friendly contact who made sure everything needed was supplied with the equipment and gave me an overview of how to use the carpet cleaner. Opted to pick up and return as the delivery charge was a bit... See more
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Hired demolition hammer to break up concrete drive. First day, breaker started slowing down and then stopping. Called a Brandon and suggested I take it back, when I asked if someone could come out wit... See more
Company replied
Service was fine and staff were helpful and efficient. Only four stars however as the equipment (a compactor plate) failed after 10 mins of use. It was swapped out without any problem but I pretty... See more
Company replied
Contacted Carl on the Wednesday, he arranged everything as agreed, on the day Rob made sure everything was organised as per my previous visit. Excellent service Fully recommend Great to deal wit... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 4, Miller Street, AB11 5AN, Aberdeen, United Kingdom
- 01224 224290
4.3
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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All good machine was waiting to be…
All good machine was waiting to be collected and got full explanation how to use it
September 23, 2024
Reply from Brandon Hire Station - Aberdeen
Hi Ollie, thank you for your positive review. We're happy to hear that the machine was ready for you and that you received a full explanation on how to use it. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Aberdeen
Hi Tommy, thank you for your 5-star review. It's great to hear that the equipment worked well for you and that you received great service from our Aberdeen team. Kind regards, the Brandon Hire Station team.
Carpet Cleaner Hire
Friendly contact who made sure everything needed was supplied with the equipment and gave me an overview of how to use the carpet cleaner. Opted to pick up and return as the delivery charge was a bit steep. I like the fact that the equipment is checked and tested before a new hire which gives confidence that you are using equipment that is safe as it can be. Will use again.
August 6, 2024
Great customer service and great product
July 25, 2024
Reply from Brandon Hire Station - Aberdeen
Hi Darren, thank you for your positive feedback. We're delighted to hear that you received great customer service and were impressed with our tool hire equipment. Kind regards, the Brandon Hire Station team.
No hassle delivery and pick up,easy…
No hassle delivery and pick up,easy scaffold to erect
July 16, 2024
Reply from Brandon Hire Station - Aberdeen
Hi Philip, thank you for your positive review. We're pleased to hear that you found our delivery and pick-up hassle-free and that the scaffold tower was easy to erect. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Aberdeen
Hi David, thank you for your positive feedback. We're glad to hear that you were satisfied with our equipment availability, prices, and service. Kind regards, the Brandon Hire Station team.
Great Customer Service from the branch
Great Customer Service from the branch, call centre and delivery driver.
June 17, 2024
Reply from Brandon Hire Station - Aberdeen
Hi Jethro, thank you for your positive feedback about your hire. We're pleased to hear that you received great customer service from our Aberdeen branch, call centre, and delivery driver. Kind regards, the Brandon Hire Station team.
Efficient and as promised.
Delivery and pick up all well notified and on time. The roof ladder was what I expected it to be.
June 5, 2024
Reply from Brandon Hire Station - Aberdeen
Hi Ruaraidh, thank you for your 5-star review. We're pleased to hear that the delivery and pick-up were on time and that the roof ladder met your expectations. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Didn't have the item I wanted but tried…
Didn't have the item I wanted but tried to get a replacement.
May 12, 2024
Reply from Brandon Hire Station - Aberdeen
Hi Graeme, thank you for your feedback. We apologise that we weren't able to provide the original item requested, but we're glad to hear that our team tried to find a suitable replacement for you. We appreciate your understanding and hope to assist you better in the future. Kind regards, the Brandon Hire Station team.
Great friendly knowledgable staff
Great friendly knowledgable staff and easy to use tools after a good demonstration.
May 9, 2024
Reply from Brandon Hire Station - Aberdeen
Good morning, thank you for your positive feedback. We're delighted to hear that you found our Aberdeen team friendly and knowledgeable, and that you had a great experience using our tools after an effective demonstration. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Aberdeen
Good afternoon, thank you for your positive review. We're delighted to hear that you found our communications efficient and had a positive experience with our driver and Aberdeen branch team. Please don't hesitate to reach out to us if you have any other equipment needs in the future. Kind regards, the Brandon Hire Station team.
Scaffolding Hire
Just been charged extra for damage to some aluminum scaffolding that we hired, when it was supplied to us in that condition.
March 20, 2024
Unprompted review
Reply from Brandon Hire Station - Aberdeen
Hi Barry, we are extremely sorry to hear that you believe you have been charged an additional cost on your hire. As there is no order number attached to your review, please can we request that you contact our customer team on 0370 99 00 999 so that we can investigate this for you. Kind regards, the Brandon Hire Station team.
I had a terrible experience!
I had a terrible experience!
I requested a 3-step ladder hire. All is well and good and then the guy comes and asks for my passport ID and bank card, which I presented. Unfortunately, I was refused hire because I do not have a British passport.
So I guess, Brandon hire station only hires to British folk. The immigrants who work sweat and blood in Aberdeen don't get to participate and hire their ladders for commercial use. Instead, they were asking for my company's utility bill but with my name on it (which is not possible, it is not my house).
So, I guess if one doesn't have a British passport and doesn't have a UK driver's license don't bother hiring from Brandon hire station, Is that the case?
If the issue is the billing address, then let that be discussed but if it is a passport thing then I have an issue here, not everyone is British.
This experience had a very heavy racial undertone which is very disappointing. Order no: 400698140
March 21, 2024
Unprompted review
Reply from Brandon Hire Station - Aberdeen
Hi Oribi, thank you for making us aware of your experience. We would like to confirm that two forms of ID are required from all of our customers, this is to protect both you and the business during the hire period. The nationality of our customer does not affect whether you can hire with us and we apologise if this is the impression that came across. Please be assured that your feedback and experience has been passed on to the relevant senior team. Kind regards, the Brandon Hire Station team.
The person i dealt with in the aberdeen…
The person i dealt with in the aberdeen branch was very aggressive and rude
February 14, 2024
Reply from Brandon Hire Station - Aberdeen
Hi Allan, we are very sorry to hear about this experience at our branch. We take customer service seriously and will address this issue internally. Thank you for bringing this to our attention. Kind regards, the Brandon Hire Station team.
All good with one hitch
Delivery was on time and everything was as ordered. The pick up was one day late which was a bit of a nuisance, I think they should notify you better regarding any late pick ups.
November 2, 2023
Reply from Brandon Hire Station - Aberdeen
Good morning, thank you for your review. We're pleased to hear that your delivery went smoothly but appreciate your feedback concerning the change to your collection time. We will take this on board to continue to improve our services and communication with our customers. Kind regards, the Brandon Hire Station team.
Great communication from the guys at…
Great communication from the guys at Brandon Hire!
October 26, 2023
Reply from Brandon Hire Station - Aberdeen
Hi Lynsey, thank you for sharing your positive feedback about our Aberdeen branch. We're pleased to hear the team offered great communication during your hire and we hope we will see you again soon! Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Aberdeen
Good afternoon, thank you for your 5-star review! We're delighted to hear that you had a great experience with us. Kind regards, the Brandon Hire Station team.
The staff were friendly.
The staff were friendly.
There was lots of opportunity to engage the team, is generous opening times.
September 15, 2023
Great service
August 24, 2023
Reply from Brandon Hire Station - Aberdeen
Good morning, thank you for choosing to hire with our Aberdeen branch! We're pleased to hear that you had a positive experience and received great service from our team. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
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