Brandon Hire Station - Bournemouth Reviews 

29
TrustScore 4 out of 5

4.0

51-57 Alma Road, BH9 1AB Bournemouth, GB


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Rated 5 out of 5 stars

The entire process was simple and straightforward to order online. Delivery was prompt. Both delivery drivers were very happy to help. I wouldn’t hesitate to recommend them to anyone

Company replied

Rated 5 out of 5 stars

I hired a cement mixer for a paving project at home. Easy to book online and the staff at the centre were polite and helpful, even helping me lift the mixer into the back of my car. The cost was pret... See more

Company replied

Rated 1 out of 5 stars

I paid for a tank of petrol which I didn't use as I topped it up when the job was finished. I was assured by Alma Road branch in Bournemouth that their customer services would be in touch to reimburse... See more

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Rated 5 out of 5 stars

This was the first time I used Brandon hire station, excellent Bournemouth service (as well as getting the items coming from the Christchurch branch. I was working on a tall window that went up to the... See more

Company replied


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • 51-57 Alma Road, BH9 1AB, Bournemouth, United Kingdom

  • 01202 533 566

4.0

Great

TrustScore 4 out of 5

29 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(29)

655 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from Matthew and…

Fantastic service from Matthew and Mikey - really can't fault them. I've used this centre in the past and happily recommend them to friends. Had a rotorvator from them last weekend (clean and in great condition) and they've sorted out a load of planks for me for the big turf lay! The equipment is always in great condition and pricing is fair. Thank you chaps

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Acrow props

I hired 4 acrow props. The hiring and return process was simple, quick and easy. I was even given a refund as I returned them 1 week early. The props were in good condition and worked smoothly.

August 17, 2022
Rated 4 out of 5 stars

Easy to hire, let down by delay

Easy to hire, good machine, demonstrated & explained well by good staff. Easy returns.
One star off due to machine not being available at first pick up time, was on route from another branch, but I was not informed = wasted trip & time off hire.

July 5, 2022
Rated 5 out of 5 stars

Good service

Very helpful, thorough explanation of how to use the jackhammer and again helpful with solutions when the extension lead was slightly too short.

July 4, 2022
Rated 5 out of 5 stars

First class service!

Just been in to Alma Rd Bournemouth branch. Michael and his colleague (who was super helpful over the 'phone) gave absolutely first class service, including showing me the actual product I was hiring (tower scaffolding). Can't say that the website is easy to use - for the product I am hiring there is no picture which labels the measurements (and height/width etc) you have to select! Please update your site - it would save a lot of confusion and customers would know what they are signing up for.

May 19, 2022
Unprompted review

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