Delivery of genie lift came on time, good price. Also collected some props from branch, all good. Only thing that could improve is billing/comms - I extended the hire, and the comms weren't straightfo... See more
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See what reviewers are saying
Easy to book, collect and return, friendly helpful staff and had the tool i needed. Very great shame they now only hire to trade customers.
Company replied
Took a day off to clean carpets and originally booked a carpet cleaner with another supplier (H**). On collection of my pre-paid order I was told they had none in stock and that the on line order... See more
Company replied
When I collected the machine I reserved online they were veey friendly and helpful. They were also flexible as my work hours meant due to my working hours I had limited flexibility. I even accidentall... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
72-75 Feeder Road, St Philips, BS2 0TQ, Bristol, United Kingdom
- 01179 712 115
4.4
Excellent
49 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great but now only for trade
Easy to book, collect and return, friendly helpful staff and had the tool i needed. Very great shame they now only hire to trade customers.
November 21, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi, thank you for your feedback about your experience. We're pleased to hear that you found our booking process easy and our team friendly and helpful. Kind regards, the Brandon Hire Station team.
Helpful staff
November 11, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Sandra, thanks for your review! It's great to know that you found our Bristol team so helpful. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bristol - Feeder Rd
Good afternoon, thank you for your positive feedback about your recent experience. We're happy to hear that you received efficient service during the delivery and collection process. Kind regards, the Brandon Hire Station team.
Highly recommend
Easy booking, reasonable price, reliable machine, and helpful staff on collection and drop off.
September 10, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Sarah, thank you for your recommendation. We’re really pleased to hear you found the booking process straightforward, the equipment reliable, and our pricing fair. It’s also great to know our team provided helpful service during both collection and delivery. We appreciate your feedback and look forward to assisting with your future tool hire needs. Kind regards, the Brandon Hire Station team.
Good service but extending hire period could be easier
Delivery of genie lift came on time, good price. Also collected some props from branch, all good. Only thing that could improve is billing/comms - I extended the hire, and the comms weren't straightforward - ended up speaking to branch to extend, then central office to pay, then central office to cancel the hire after pickup was completed - could be better organized.
September 8, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Andrew, thank you for your review about your recent hire. We're glad to hear that you received good service during the delivery of the Genie Lift and when collecting items from the branch. We appreciate your feedback concerning the process of extending your hire period and will take these comments on board to ensure we make this process as smooth as possible for our customers. Kind regards, the Branch Hire Station team.
Hiring a carpet cleaning machine.
When I collected the machine I reserved online they were veey friendly and helpful. They were also flexible as my work hours meant due to my working hours I had limited flexibility. I even accidentally left my phone on the counter and they kindly emailed me to let me know I had done so. Great service!
August 18, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Oliver, thank you for your brilliant review. We're really pleased to hear our team were friendly, helpful, and able to accommodate your schedule. We’re always here to support our customers and hope we can assist you again in future! Kind regards, the Brandon Hire Station team.
Very good booking process and good…
Very good booking process and good customer service.
July 25, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Suresh, thank you for your review. We're happy to hear that you received good service from our team and found our booking process effective. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Simon, thank you for your 5-star review. We're delighted to hear that you received great service and found our team friendly. Kind regards, the Brandon Hire Station team.
Excellent service and extremely…
Excellent service and extremely helpful.
Needed extra stuff for the job and they made sure I had the same day, within 3 hrs.
Would highly recommend, fair pricing as well.
July 12, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Matt, thank you for your 5-star review. We're delighted to hear that you had an excellent hire experience and found our team extremely helpful and supportive during your hire. We appreciate your recommendation and hope to see you again soon. Kind regards, the Brandon Hire Station team.
Avoid the competitor H**
Took a day off to clean carpets and originally booked a carpet cleaner with another supplier (H**). On collection of my pre-paid order I was told they had none in stock and that the on line ordering process was not connected to stock in the branch *&^%$!!!
Called BTH, what a difference. Helpful staff (Lee @ Bristol branch), and had a cleaner available to collect. Met by friendly staff and a very easy transaction.
Lesson learnt, avoid H** and use BTH in future. Great service.
August 7, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi, thank you for your review. We're really pleased we could support you with your carpet cleaner hire and it's great to hear Lee and the team at our Bristol branch made the process smooth and straightforward. We hope we can support you with any future tool hire needs. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bristol - Feeder Rd
Good morning, thanks for your positive review about your experience with our Bristol Feeder Road branch! We're happy to hear that you received great customer service and we look forward to seeing you again in future. Kind regards, the Brandon Hire Station team.
Poor service
The machine wasn’t cleaned properly. The safety documents was printed in really small and light, faded, it was hard to read! The washing tablets had no any instructions like how many water does it needs. The customer service wasn’t able to rearrange the delivery date and time, even for the end date. I ordered as a delivery but when the pickup day, the driver called me at 8:39am to ask me to wait him front of the building, 20 mins ish, so i had to struggle all the shits down from my 2nd floor flat. It is not a service.
June 18, 2025
Unprompted review
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Istvan, Thank you for your review and bringing this to our attention. We're extremely sorry to hear that our hire service did not meet the high standards we expect to offer and we apologise for the issues this caused for you. Your comments will be taken on board and reviewed by our team. Kind regards, the Brandon Hire Station team.
I hired a breaker to demolish an…
I hired a breaker to demolish an external concrete slab in my garden, and it was an excellent piece of equipment. Unfortunately, it did break down due to a gearbox issue. However, the team at Feeder Road were fantastic, they promptly swapped it out for another machine and extended my booking so I could finish the job. Excellent service.
April 23, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Lee, thank you for your positive feedback about your recent hire with our Bristol Feeder Road branch. We apologise for the initial issue with the breaker, but we're glad the team were able to assist you promptly and resolve this for you! We appreciate your understanding and hope we can support you again in the future. Kind regards, the Brandon Hire Station team.
Terrible experience
Have been billed for a hire that I have not had completed as the item that I required was not available when I went to collect it following booking in advance. I have not received a return phone-call to deal with the situation after being promised a call back on three separate occasions. No reply via email either. Terrible service and customer service.
April 18, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi, thank you for making us aware of this and we apologise for the delay with getting back to you. We have passed your details on to our customer team to investigate this for you. If you would also like to call us directly you can reach our customer team on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Highly recommended
Professional, friendly, helpful staff. Machine well maintained and provided with good quality safety equipment
April 14, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Sarah, thank you for your 5-star review. We're happy to hear that you found our team professional, friendly, and helpful, and that you were satisfied with the quality of our equipment and safety gear. Please get in touch if we can support you again in the future! Kind regards, the Brandon Hire Station team.
There was some confusion about what is…
There was some confusion about what is included in hire but staff was very helpful and on the end all went well . Thank you guys
March 17, 2025
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Slawek, thank you for your review. We're glad to hear that our team was able to assist you and resolve the confusion about what is included in the hire. We appreciate your feedback and hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Jon, thank you for your review. We're happy to hear that you received helpful and quick service and had a good hire experience. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bristol - Feeder Rd
Hi Nathan, thank you for your positive review about your recent hire experience. We're delighted to hear that you found our team and their advice helpful. Kind regards, the Brandon Hire Station team.
Easy online booking
Had a slight problem with payment when booking online but sorted it out and the ready was plain sailing!
Few weeks later got a refund for unused consumables that were returned
January 3, 2025
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