Equipment was ready without fuss for picking up on allocated day. The only ctiticism was the booking on line part could have been easier to navigate.
Company replied
Location
Switch location23 St Georges Industrial Estate, Frimley Road, GU15 2QW Camberley, GB
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See what reviewers are saying
I hired a carpet cleaner Friday to Monday. Very easy process, friendly and helpful in store and when I telephoned in with a query with how to operate machine when I got it home. The machine worked wel... See more
Iwas 3rd in a queue to pick up a carpet cleaaner. The first 2 customers were served. When free, who niw know to be the manager, Kieran... looked at me or rather through me and retreated to the office... See more
Company replied
It was another pleasant experience when hiring necessary equipment from Brandon Hire Station. This company is lucky having in Camberley branch wise men physically available to help. Well done. T... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
23 St Georges Industrial Estate, Frimley Road, GU15 2QW, Camberley, United Kingdom
- 01276 671 352
3.3
Average
34 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Very helpful team
Very helpful team. I made a mistake in my order and the Camberley team quickly helped rectify the problem for me.
June 25, 2023
Good service and good instructions.
June 13, 2023
Very easy to hire from the website
Very easy to hire from the website. Picking up equipment was hassle free and in store staff were friendly. Equipment received was in a good condition and worked as expected.
May 30, 2023
Everything was as expected
Everything was as expected. No problem, the staff helped me into the van with the heavy bit of machinery.
May 21, 2023
Price Discrimination
I recently hired a generator and when I checked the internet for the address to return, I noticed a price difference between what I had paid and the price online. I questioned the difference in pricing at the counter when returning the machine and was told, he had just had a telephone call from another customer complaining about the same thing and had told them there was nothing he do about it. I find it very unfair that when you purchase direct from the shop the price is 60% dearer than if you pay on line! I find it totally unbelievable that there can be such a great difference in the price of the same article. I believe this must surely be an infringement of the fair trading's act. (Price Discrimination.)
June 1, 2023
Unprompted review
Reply from Brandon Hire Station - Camberley
Good morning, thank you for leaving Brandon hire station a review. I'm sorry for the experience you had. I will refer your comments and get the issue looked into.
Really helpful advise on what I needed
Really helpful advise on what I needed, they know their products & how best to use them.
February 10, 2023
I asked for solid tines and was…
I asked for solid tines and was confirmed on paperwork but when i turned up hollow one were on the aerator
Gary
October 13, 2022
Reply from Brandon Hire Station - Camberley
Good Afternoon Gary,
Thank you very much for taking the time to leave a review. We really appreciate you letting us know about this. I'm incredibly sorry to hear that the incorrect Tines were provided for your hire, I completely understand how frustrating this must have been for you. Please know that this is not the standard we aim for and it is very disappointing to know that we did not meet your expectations on this occasion.
I have started an investigation into this to find out how this has happened. As soon as I have some more information, I will get back to you privately.
Looking forward to speaking again soon - Hannah
Machine didn’t work and took them 3 and…
Machine didn’t work and took them 3 and a half weeks to give me my re-fund
August 6, 2022
Reply from Brandon Hire Station - Camberley
Good Morning Adam.
Thank you for reaching out to us and letting us know about your hire experience on this occasion. We appreciate you taking the time to get in touch, as we use your feedback to improve our services going forwards, so this is valuable to us so that we can see where we need to do better next time.
I am very sorry to hear that the equipment you hired did not meet your expectations. We pride ourselves on our high standards and it's always disappointing to hear we did not meet these. However, this feedback will be passed onto the relevant branch for investigation to make sure that this does not happen again.
I can see that your refund has now successfully been processed. I am very sorry that this took longer than you expected, again this will be looked into and passed onto the relevant department, to make sure we improve this going forwards.
If there is anything further I can help with at all, please don't hesitate to contact me on CustomerCare@brandonhirestation.com.
Kind Regards - Hannah
Great staff you went through how the…
Great staff you went through how the equipment worked - some hints & tips and advised on return process. Camberley, Surrey branch - staff always been very helpful.
July 16, 2022
Excellent service
June 30, 2022
Acrow props didn’t arrive when we…
Acrow props didn’t arrive when we agreed, despite email and text confirmation!
As I had people booked in to carry out the work, on the Sunday, I wasn’t very happy.
Awful service.
June 8, 2022
Reply from Brandon Hire Station - Camberley
Good morning John, thank you for taking the time to leave us a review. I have looked into your order and I am really sorry to hear that your experience when hiring from us was not satisfactory on this occasion. I can understand the inconvenience this caused for you and how frustrating that would have been. I can see, looking at your order, that we have spoken with you directly about the situation in May, and that you received a full refund at this time. If you would like to discuss this any further, please feel free to contact me directly at customercare@brandonhirestation.com, or alternatively, you can call on 0161 768 2842. Kind regards, Emma
Disappointed with lack of communication after rental
No problem at all with initial hire from the camberley branch, guy was lovely and carried everything to my car. Rented a floor sander over the weekend and a screw snapped so I couldn’t finish the job and the branch was shut. Returned on the Monday and explained issue I’d had and guy said he’d email head office I guess to see if I could get rental again, even if only discounted, so I could finish the job and despite calling numerous times and an email I’ve heard nothing back so overall I’m disappointed. My call was picked up quickly when I wanted to arrange pick up but after that day it rang off the hook. Also couldn’t return spare dust bags and sanding pads and as I’d barely done anything these are now wasted.
February 28, 2022
Reply from Brandon Hire Station - Camberley
Good Afternoon Charlotte. Thank you for taking the time to leave us a review. I'm glad to hear that the depot staff were friendly, I will be sure to pass along this feedback as I'm sure they will love to hear this. I am very sorry to hear about your experience with us and the hire of the floor sander. I have fed this back to the branch to look into and asked for any outcome to be sent back to me, so I will be in touch privately by email to discuss this with you once I get a response. Kind regards, Hannah - Customer Care Team
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