Easy to book on-line, one small hick up with delivery (towers not available until one day after hire start date but Cambridge branch did everything they could to rectify quickly). Easy to amend the r... See more
Company replied
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The man at BHS, Cliffton Road, could not have been more helpful. He had some useful advice, like using ear protection &c, but he didn't patronize, even tho this was the first time I had used a wall ch... See more
Ordered hire online and paid, but when I arrived ti collect, the branch had no record of it and had to look up the order number. Fortunately it was still available, but it had not been reserved so it... See more
Company replied
Excellent service. The person that delivered to us could not have been more helpful.
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 22, Clifton Road, CB1 7EB, Cambridge, United Kingdom
- 01223 212 648
3.7
Average
51 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Everything worked well!
Everything worked well!
Would have been 5 but the item had a lose cable and cut out on a number of occasions.
December 23, 2022
Hired on the website 3 dehumidifiers…
Hired on the website 3 dehumidifiers for delivery on the Monday, payment taken only to find out when I called on the Monday that none were available. Surely if the website takes an order the items should be available!
December 17, 2022
Reply from Brandon Hire Station - Cambridge
Hi Kevin, thanks very much for leaving a review. It's disappointing to hear that we let you down, I completely understand this must have been very frustrating.
This issue is something we are currently looking into, so I am grateful that you reached out as I can pass this along to be looked into and help us look into ways we can make sure this isn't something that happens again in future. I hope that this doesn't deter you from considering us again, so that we can demonstrate the great service we are known for.
Hannah
Exemplary service
Exemplary service from the team at Brandon Hire in Cambridge. The item I had ordered online had not made it to the depot and as I needed for the next day they sourced another one from a nearby depot, picked it up in the morning and dropped it off at my house so that I wasn't inconvenienced!
September 8, 2022
Very helpful team
Very helpful team. Good place for DIY'ers as it's open Saturday morning.
June 15, 2022
Good equipment and good service
June 13, 2022
Very happy customer
Used Brandon twice in quick succession and was very satisfied with both the service and quality of the items we hired.
The click and collect service worked very well for us and they were extremely accommodating.
May 18, 2022
Very helpful .
May 17, 2022
Does everything it's meant to.
Just runs the way it's supposed to. Easy to order and pay for exactly what you want online. Staff are really easy going and helpful. Will definately use them again.
March 23, 2022
Quick and easy
Quick and easy way to hire…From online on the phone or even in station. Polite and easy to talk to. Never had a problem with Brandon hire station, and will continue to hire from them.
Easy Peasy Brandon Hire Station.
March 23, 2022
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