The ladies were great, brought the carpet cleaner to my car for me as I had my 3 year old with me & there was a wagon unloading very close by .. extremely helpful & made the experience very easy for m... See more
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Location
Switch locationUnit 14 Montgomery Way, Rosehill Industrial Estate, CA1 2RW Carlisle, GB
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See what reviewers are saying
Excellent and helpful service when we needed to extend the hire as the job (inevitably) was taking longer than planned, at little extra cost.
Company replied
Excellent customer service. Friendly helpful staff. Showed how to work the cleaner. Easy to hire
Company replied
We hired a stump grinder. When it wasn’t working when it was delivered. The machine would turn on, but the blade wouldn’t rotate. They sent an engineer the next day who said it needed to be take away,... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 14 Montgomery Way, Rosehill Industrial Estate, CA1 2RW, Carlisle, United Kingdom
- 01228 623 400
3.4
Average
20 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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I was hired out a faulty (in my…
I was hired out a faulty (in my opinion) turf cutting machine.
Worn tyres and worn drive belts. The machine could barely move by itself. There was also a sheared bolt that joined the frame to the chassis, rendering the machine lopsided and adding to the issues above.
Basic maintenance doesn't seem to be high on the company's agenda.
Furthermore, I was made to feel that I was in the wrong by the staff when I returned the machine and pointed out the problems.
I should have reported the problems straight away. But, I needed to get the job done. Which my back didn't thank me for.
Great bit of kit. Bloody heavy though when it's not working properly 😕
Then, I was
October 23, 2025
Reply from Brandon Hire Station - Carlisle
Hi Timothy, we're sorry to hear about your experience and will pass your comments on to our team to ensure this is reviewed. We noticed that your review seems to have been cut off - we will look out for an updated review from you in case there are any further details which you wished to add. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Carlisle
Good afternoon, thank you for your review. We're happy to hear that you received helpful service from our team and we hope we can assist you again soon. Kind regards, the Brandon Hire Station team.
Helpful service
Excellent and helpful service when we needed to extend the hire as the job (inevitably) was taking longer than planned, at little extra cost.
September 20, 2025
Reply from Brandon Hire Station - Carlisle
Hi Alec, thank you for your 5-star review. We're pleased to hear that you had an excellent hire experience and found our team helpful, especially when you needed to extend your hire. Thank you for hiring with us and we hope we can assist you again in future. Kind regards, the Brandon Hire Station team.
Avoid if you can
The item i pre booked at.least 10days inadvance was not available at the depot when I arrived. An alternative was offered which was not really suitable. The booking out system didn't work and neither did there depot printer to sign for the item. The first sales person had to leave half way through dealing with me as she had to take her cat to the vets! Overall a very poor service,I would avoid certainly the Carlilse depot.
September 4, 2025
Reply from Brandon Hire Station - Carlisle
Hi Paul, thank you for your feedback. We apologise that you weren’t informed of the item availability at an earlier time and are sorry to hear that your hire experience did not meet the high standards of service we expect to offer. We will take your feedback on board to ensure we are providing the high quality service and support to all our customers. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Carlisle
Good afternoon, thank you for your positive feedback. We're glad to hear that you found our Carlisle team so helpful and knowledgeable. We appreciate your feedback and hope to see you again soon. Kind regards, the Brandon Hire Station team.
Wood Chipper not Fit for Purpose
I hired a wood chipper to chip small branches cut from trees in a hedge—mostly 2.5 inches or less. The machine failed to feed the branches, necessitating the pushing of the material into the hopper, which was dangerous. The chipper clogged up and required opening and tedious clearance. Tried a couple of times to solve the problem. I noted that the blade was blunt.
I raised this issue when I returned the machine and was assured an investigation and possible refund.
No refund has been received, and there has been no communication from the branch.
July 28, 2025
Reply from Brandon Hire Station - Carlisle
Hi Chris, thank you for your review and bringing this to our attention. We're extremely sorry to hear that you have not heard back from us concerning this hire and apologise for the inconvenience this has caused you. We have passed your review on to our customer team to investigate this now. Kind regards, the Brandon Hire Station team.
Stump grinder didn’t work
We hired a stump grinder. When it wasn’t working when it was delivered. The machine would turn on, but the blade wouldn’t rotate. They sent an engineer the next day who said it needed to be take away, and he thought it was a cable. I was given a refund and it was no problem, just a waste of our time and delay to our project. I ended up hiring someone to do the work for the same cost. I didn’t appreciate the person on the phone said that something must have happened while it was with us, as that wasn’t the case.
April 9, 2025
Reply from Brandon Hire Station - Carlisle
Hi Cara, thank you for your feedback. We apologise for the inconvenience caused by the issue with the stump grinder and the delay to your project. We are glad to hear this was resolved quickly but are sorry to hear about the service you received and will take this feedback on board. Kind regards, the Brandon Hire Station team.
Hire equipment was not delivered by the…
Hire equipment was not delivered by the courier, I had to take a product that was not as requested and not as good
April 8, 2025
Reply from Brandon Hire Station - Carlisle
Hi Simon, thank you for your feedback. We always endeavour to have stock available and apologise that we weren’t able to provide the original item in this instance. We will take your comments on board. Kind regards, the Brandon Hire Station team.
Carpet cleaner
Excellent customer service. Friendly helpful staff. Showed how to work the cleaner. Easy to hire
February 20, 2024
Reply from Brandon Hire Station - Carlisle
Hi Karen, thank you for your 5-star review. We're delighted to hear that you found the service at our Carlisle branch excellent and our team friendly and helpful. It's great to know that you found the equipment hire process easy and that we could assist you with operating the cleaner. We appreciate your feedback and hope to see you again soon. Kind regards, the Brandon Hire Station team.
Really helpful and effecient staff
Really helpful and effecient staff. Great carpet cleaner
October 23, 2023
Reply from Brandon Hire Station - Carlisle
Hi Ian, thank you for your positive review. We're glad to hear that you had a great experience with your carpet cleaner hire and received a helpful service from our team. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Very helpful
The ladies were great, brought the carpet cleaner to my car for me as I had my 3 year old with me & there was a wagon unloading very close by .. extremely helpful & made the experience very easy for me
October 9, 2023
Reply from Brandon Hire Station - Carlisle
Hi Heather, thank you for your review. We're pleased to hear how accommodating our Carlisle team were during your hire. Thank you for choosing to hire with us and we hope to see you again in future if you have any further tool hire needs. Kind regards, the Brandon Hire Station team.
Very good service
June 20, 2023
Very help staff at depot
April 28, 2023
Flexible and cost effective…
Flexible and cost effective delivery/collection. Very competitive on pricing & the equipment functioned without a glitch.
April 13, 2023
Reply from Brandon Hire Station - Carlisle
Good afternoon Ian, thank you for leaving Brandon Hire Station a 5* review. It's great that your experience was so positive and flexible. We hope you choose to hire from us again
The staff were very helpful
The staff were very helpful, helped me to understand best ways to use the equipment and were very kind
December 22, 2022
Lady on reception desk was very helpful
Lady on reception desk was very helpful and friendly. Lawn scarifier was clean and in good condition
April 27, 2022
Rotavator hire
Easy to communicate with and very helpful in hiring a rotavator, which they delivered and collected for us
April 27, 2022
No complaints
Lady in the shop was super helpful. Couldn’t fault the service. Thank you 👍🏻
March 23, 2022
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