Brandon Hire Station - CoventryReviews 

56
TrustScore 4.5 out of 5

4.4

280 Foleshill Road, CV6 5AH Coventry, GB


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Rated 4 out of 5 stars

every think handled well but website and telephone contact line useless when wanted to extend hire period. Sorted by email but an online portal would have saved me time and anxiety.

Company replied

Rated 5 out of 5 stars

The staff are what makes the service here always friendly helpful and when somethings isn’t right with the equipment you have booked they will talk through the options. Thanks will continue to use you... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff I had a problem collecting the machine on the agreed date and they moved the hire period with no problems. The petrol powered moss brush was fantastic my customer had previously had... See more

Company replied

Rated 5 out of 5 stars

I had no issues booking a trolley i required at short notice. The staff were very helpful. The online experience was smooth with regular updates and the store staff were very helpful and courteous

Company replied


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • 280 Foleshill Road, CV6 5AH, Coventry, United Kingdom

  • 0247 666 6554

4.4

Excellent

TrustScore 4.5 out of 5

56 reviews

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Replied to 98% of negative reviews

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4.4

All reviews

(56)

655 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Scarifier hire

Collected equipment at opening time with no problem. Equipment worked perfectly.
Returned equipment at opening time with no problem.
Staff very helpful

October 1, 2022
Rated 5 out of 5 stars

A* service, highly recommended

Very easy ordering process, plate compactor was provided with petrol already in, with surcharge / add on being more than reasonable (less than £6 I think it was), collected and dropped with ease, with a demo on how to use it before I left the forecourt.
Very satisfied customer and first time user. Would use again for any hire needs

September 30, 2022
Rated 4 out of 5 stars

The staff were very helpful

The staff were very helpful. An unfortunate problem with one of the items I hired was resolved quickly and efficiently so five stars for the service, three stars for the equipment - average four stars.

September 9, 2022
Rated 5 out of 5 stars

A successful piece of equipment hire

Arrived in the time window given, the delivery man was most helpful in unloading the scaffolding, the MiTower was easy to assemble and sturdy so we were confident to use it. Collection was equally well -handled.

September 1, 2022
Rated 3 out of 5 stars

Friendly staff not very efficient.

Friendly staff not very efficient.
I hired a floor sander to be delivered on Monday morning, by twelve I rang to find out when it would be delivered. Told that they expected me to collect it. He read the order again and acknowledged that he had misread it but could not deliver until after 4pm but did extend the use period.Eventually it arrived but too late to use it until next day.?
I started using it the next day but after half hour use packed up. I looked up the fault light sequence that was telling me it had an under voltage problem. I took it back to the shop and they exchanged it for another one and this one worked well. I ended up taking it back at the end of the hire period despite paying for collection that wasn’t refunded. A week or so later I hired a sander again and was given the faulty one once more. Had to take it back again and collect a replacement.

August 14, 2022
Brandon Hire Station - Coventry logo

Reply from Brandon Hire Station - Coventry

Good morning Suzanne, thank you for taking the time to leave us a review, although I am really sorry to hear about the issues you experienced with the hires. Having the delivery late and then the equipment not working correctly must have been incredibly frustrating and inconvenient for you at the time. I will reach out to you privately, once I have spoken with the local Branch about what has happened. In the meantime, if there is anything further you wish to share with me, please feel free to email me at: customercare@brandonhirestation.com

Many Thanks, Emma

Rated 5 out of 5 stars

Great customer service

Advise second to none, the equipment was clean so there were no problems putting it in my car.
Staff were friendly and would put themselves out for you.
Would use them again any day, and we are telling all that this is the case, the staff need to be looked after better after doing such a great job.

July 19, 2022
Rated 1 out of 5 stars

Discourteous and totally unhelpful!

We had excellent work completed by Ashlawn Builders of Bilton, Rugby.
However, despite my two phone calls to Brandon Hire Station, to remind them that they have been requested by Ashlawn Builders to remove their portable toilet facility, Brandon Hire Station have yet to do so!
We are now into the Fourth Day waiting for the Toilet to be removed.
The responses I received from Brandon Hire Service were discourteous and totally unhelpful.
Shame on them!

June 9, 2022
Unprompted review
Brandon Hire Station - Coventry logo

Reply from Brandon Hire Station - Coventry

Good Morning Douglas - Thank you for getting in touch and leaving this review. I am very sorry to hear of the experience you have had with us so far. We always strive to deliver a great service, and it is clear we have not met your expectations on this one, so I really want to make this right. I have tried to find the order, but I want to make sure I have the correct one to get this sorted as quickly as possible. Can you please contact me directly with the order reference so I can liaise with the branch and get this collected? You can email on customercare@brandonhirestation.com or you can call 0161 768 2842 and ask for Hannah and I will be happy to help with this. Looking forward to hearing from you - Hannah

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