Good Value and service, only minor issues were slight delay in securing plant items requested. But resolved in a timely manner.
Company replied
Location
Switch locationUnit 1A, Telford Road, Dryburgh Industrial Estate, DD2 3QW Dundee, GB
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See what reviewers are saying
Fantastic service, could not recommend more highly! Hired floor and wooden edge sander for a few days. Equipment was fantastic but the service was even better. Will use again & recommend to friends/fa... See more
Company replied
Hired an edge sander and lots of discs to sand living room floor. Brandon staff were excellent on every visit, helpful, polite and knowledgeable, with no faff and just got on with their tasks. Well do... See more
Company replied
I was unfortunately delivered a wood chipper that was completely unusable due to a dull blade. While I wish they would have caught this before delivering it, I do understand that it is totally human t... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 1A, Telford Road, Dryburgh Industrial Estate, DD2 3QW, Dundee, United Kingdom
- 01382 240 010
3.8
Great
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Great service and very helpful.
Great service. Staff friendly and very helpful . We have hired from Brandon Hire before digger etc. and would definitely recommend them. Equipment great and did the job we wanted. Kenny was especially helpful.
June 10, 2024
Unprompted review
Reply from Brandon Hire Station - Dundee
Hi Margo, thank you for your positive feedback and for choosing Brandon Hire Station for your equipment needs. We're delighted to hear that our Dundee team, especially Kenny, provided you with great service and that the equipment was a great choice for your job. Kind regards, the Brandon Hire Station team.
The team at the Dundee Branch are so…
The team at the Dundee Branch are so helpful. Kenny and the lady manager are very professional and welcoming. Went out of their way to turn round a tool hire in quick time that had just came back. I was let down twice from another tool hire company and they clearly wanted to help me. Thank you Kenny.
May 28, 2024
Unprompted review
Reply from Brandon Hire Station - Dundee
Hi Kenny, thank you for your positive feedback about our Dundee Branch team. We're delighted to hear that Kenny and the team were able to assist you promptly and professionally. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.
Dirty, non-functional
We hired a carpet cleaner twice. On both occasions it was very dirty and had to be cleaned before use. The second time, the spray mechanism in the carpet head was clogged and we had to clean the entire flat using the upholstery head. We were promised a refund but did not receive any. We are sorry to give this poor rating because the personnel at the hire station has been pleasant to deal with.
April 16, 2024
Reply from Brandon Hire Station - Dundee
Hi John, thank you for making us aware of this. We're extremely sorry to hear that there was an issue with the carpet cleaner and that you have not heard back from the team about a refund. We are passing this on to our team to investigate for you now. Kind regards, the Brandon Hire Station team.
Hired a Router and guide
Hired a Router and guide, the router had no plate on so I couldn't use it, they were aware of this and said they would try to get another but as it was a 1 day hire this didn't happen, I am still waiting for my refund a month later.
April 14, 2024
Reply from Brandon Hire Station - Dundee
Hi Gary, thank you for making us aware of this. We can now confirm that a refund has been issued for the router hire. We are extremely sorry for the delay and if there is anything else you'd still like to discuss please don't hesitate to reach out to us. Kind regards, the Brandon Hire Station team.
Absolutely fantastic service from the…
Absolutely fantastic service from the team at Brandon in Dundee. Staff are great and equipment is always bang on.
March 21, 2024
Reply from Brandon Hire Station - Dundee
Hi Alex, thank you for your fantastic review of our Dundee branch! We're pleased to hear that you are impressed with our team and the equipment you hired. We appreciate your positive feedback and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Hire equipment was very good condition
Hire equipment was very good condition, clear instructions to operate it was given by driver. It was all a good experience.
March 20, 2024
Reply from Brandon Hire Station - Dundee
Hi Brian, thank you for your 5-star review. We're pleased to hear that you were happy with condition of the equipment and that our Dundee driver provided clear operating instructions. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
The customer service delivery and…
The customer service delivery and attention to customer requirements
March 5, 2024
Reply from Brandon Hire Station - Dundee
Hi Mr Hunter, thank you for your 5-star review. We are delighted to hear that you were satisfied with our service and found that our Dundee team paid close attention to your requirements. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Dundee
Hi Patrick, thank you for your positive feedback. We're pleased to hear that you found our Dundee team helpful and our tools in good working order. We appreciate your feedback and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Nice and simple hassle free service
Got a prompt response to my enquiry, followed up with booking confirmation. Driver on the day communicated when they were going to be on site for drop and same for pick up. Nice and simple hassle free service.
January 4, 2024
Reply from Brandon Hire Station - Dundee
Hi Juteman, thank you for sharing your positive experience with us. We're glad to hear that our prompt response and communication made your tool hire experience hassle-free. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Fantastic service
Fantastic service, could not recommend more highly! Hired floor and wooden edge sander for a few days. Equipment was fantastic but the service was even better. Will use again & recommend to friends/family. Julie served us and was extremely helpful, accommodating an extension to our hire & helping to load items to our car etc. Lovely service & very helpful & cheerful. Excellent value.
December 8, 2023
Unprompted review
Reply from Brandon Hire Station - Dundee
Hi Susan, thank you for taking the time to leave such a detailed and positive review of your hire experience! We're delighted to hear that you found our equipment fantastic and were particularly impressed by the helpful and accommodating service you received from Julie and the Dundee team. We appreciate your feedback and look forward to seeing you again in the future. Kind regards, the Brandon Hire Station team.
Really helpful and efficient
Really helpful and efficient would highly recommend the Dundee depot. Thank you for all your help.
October 8, 2023
Reply from Brandon Hire Station - Dundee
Hi Marilyn, thank you for your positive feedback about our Dundee branch. We're glad to hear that you found our branch team so helpful and efficient. We appreciate your recommendation and hope to see you again in the future! Kind regards, the Brandon Hire Station team.
Good experience.
The staff were very informative and helpful and
Nothing was too much bother.
Will definitely hire from them again. 5 stars.
.
August 25, 2023
Reply from Brandon Hire Station - Dundee
Hi John, thank you for your 5-star review. We're delighted to hear that you had a great hire experience and found our team informative and helpful. We look forward to seeing you again in the future. Kind regards, the Brandon Hire Station team.
Tools hired but they didnt work!! untested
ordered the needle gun for the job, turns out it wasn't working, it had been brought in from another branch and not tested. Returned it to the depot and waited as the mechanic was away out for fuel. 1 hour later was told it would take a little more time for it to be fixed. Later that day it was delivered to my site, tried it before the driver left and it worked for about 10 sec>>> not impressed took ages to get my refund even then only after i contacted your accounts was it actioned that day but took a few days later...
July 31, 2023
Reply from Brandon Hire Station - Dundee
Hi Gerald, thank you for your feedback. We are very sorry to hear that your experience fell below the high standard we expect to deliver to all our customers. We will be looking into this to ensure this does not happen again. Kind regards, the Brandon Hire Station team.
Good low cost hire
Good low cost hire , no issues with equipment . Staff were very helpful
June 6, 2023
Excellent service and friendly staff .
May 31, 2023
Easy to book
Easy to book, delivered and picked up with no problems. First hire and won’t be the last. Effortless and superb service.
April 8, 2023
Reply from Brandon Hire Station - Dundee
Good morning Susan, we are so pleased to hear that you will be hiring from us again, and thank you for leaving Brandon hire Station a great review
Happy with service
Online ordering was straightforward and pricing clear. Staff in Dundee branch were friendly and helpful, as were delivery/pick up guys. Would use again. Equipment in good order.
April 7, 2023
Reply from Brandon Hire Station - Dundee
Good morning Mark, thank you for your review, I will pass the comments onto our Dundee Brandon Hire Station branch, I'm pleased everything was straight forward and the equipment was as it should be.
Helpful
Helpful. Friendly. No problems with returns. No problem with me returning either!
January 13, 2023
False sale
Upon collection I was told to take additional sand paper and was promised a refund on sand paper and dust bags not used. Was this promised honored? Was it heck! Won't be using again.
November 26, 2022
Reply from Brandon Hire Station - Dundee
Hi James, sorry about this, thanks for bringing it to our attention. I will find out what is happening and let you know. We always aim for high standards and I'm sorry if we haven't achieved this for you. Kind regards, Emma
Another easy and efficient hire.
October 6, 2022
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