I was able hire a petrol scarifier at short notice after calling the contact centre first thing in the morning. None were shown available on the website but Nicky was very helpful and contacted the br... See more
Company replied
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Service was great apart from them not crediting myself back (as hire period was reduced) even when I requested this via e-mail. Otherwise it would have been 5 stars
Company replied
Paul the manager at Eastbourne is always very helpful. The delivery driver was also very helpful dropping off the tower where I wanted it. A great team!
Company replied
Great Service, scaffold tower delivered first thing and collected when arranged. Texts sent about timings and driver messaged when on the way. The product was good quality and very easy to put togethe... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
40 Hammonds Drive, BN23 6PW, Eastbourne, United Kingdom
- 01323 635 520
4.3
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Ordered online
Ordered online, went in a couple of days later to pick up, it was all ready for me to pick, dropping the man came out and took it from me. Very good service, very friendly person at depot would definitely use again
August 16, 2023
Easy to order equipment ready and clean…
Easy to order equipment ready and clean at agreed collection time
May 18, 2023
Excellent Customer Service
They bent over backwards to ensure I had the tool I needed, and got a good deal on the consumables too. All in all an entirely positive experience.
December 1, 2022
Large strimmer hired for a day
Large strimmer hired for a day. Knowledgeable staff, great price, excellent service. Highly recommended
August 24, 2022
Goods were received as ordered but in filthy condition
Goods were received as ordered, but website did not make clear that one item (spotlights) required a connecting lead. Depot assistant did supply this though. Main reason for not rating higher than average was the filthy condition of the items, with the spotlights and cable covered in plaster dust. Since the return paperwork has a check for clean condition, this should have been carried out before we receive the items.
June 22, 2022
Reply from Brandon Hire Station - Eastbourne
Hey Michael, thanks for taking the time to leave a review for us. I'm really sorry to see that on this occasion, your hire did not meet our high standards and your expectations. We aim to do better than this. I can understand how disappointed you were with the equipment. We use our customer feedback to drive training and quality and I have escalated your experience to the branch to ensure that this is looked into and not repeated in the future. If you would like to discuss the matter any further, please do not hesitate to contact me at 0161 768 2842 or via email at customercare@brandonhirestation.com. Many Thanks, Emma
all ways good service from Eastbourne…
all ways good service from Eastbourne branch, brilliant staff very helpful
February 28, 2022
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