Brandon Hire Station - Gatwick Reviews 27

TrustScore 4.5 out of 5

4.6

Unit 2, Royce Road Industrial Park, Fleming Way, RH10 9NX Gatwick, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Web site is not linked to what stock is held by any particular depot, it accepted my order and payment but when I went to collect from the designated depot, item not available. I managed to locate in... See more

Company replied

Rated 5 out of 5 stars

Hidden gem. Heard about this through a friend in construction and is now my go-to for tool hire. Wide range of tools/kit, knowledgeable and welcoming staff for even the semi-clueless, decent prices (w... See more

Company replied

Rated 5 out of 5 stars

Best hire place no hidden fees no hassle in hire just one phone call then go collect very nice block at the desk Would say one of the best prices when looking online would recommend to everyone and w... See more

Rated 4 out of 5 stars

I phoned them to collect early and they were able to oblige, which was helpful.

Company replied


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • Unit 2, Royce Road Industrial Park, Fleming Way, RH10 9NX, Gatwick, United Kingdom

  • 01293 577 930

4.6

Excellent

TrustScore 4.5 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quick, easy and very helpful

Quick, easy and the guys were very helpful in shop providing the guidance on how to use.

November 6, 2025
Brandon Hire Station - Gatwick logo

Reply from Brandon Hire Station - Gatwick

Hi Jan, thank you for your positive review. We're pleased to hear that you found our Gatwick team helpful and our hire process quick and easy. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Always very helpful at Crawley depot

Always very helpful at Crawley depot
Good prices easy to get the right equipment

September 21, 2025
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Reply from Brandon Hire Station - Gatwick

Hi Nicholas, thank you for your review and your continued support of our business. We are delighted to hear that our Gatwick team always offer helpful service and can provide the tools you need. We look forward to seeing you again in future! Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Superb

Superb, highly recommend.

August 14, 2025
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Reply from Brandon Hire Station - Gatwick

Good afternoon, thank you for your review! We really appreciate your recommendation and are pleased to hear that you had a superb hire experience. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Tower hire

Very easy to order online, arrived before 9am . I hired the tower for a week ,then added 3 extra days hire with a quick phone call.

August 11, 2025
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Reply from Brandon Hire Station - Gatwick

Hi Peter, thank you for your review! We're pleased to hear that you found it easy to hire online and extend your hire at a later date. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Fast and very efficient

Fast and very efficient

May 22, 2025
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Reply from Brandon Hire Station - Gatwick

Hi Alexander, thanks for your five star review! It's great to hear that you received fast and efficient service during your hire. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Great experience.

They delivered speedily and the equipment was top notch. Collected as well. Their communication was also first rate. So would definitely recommend.

May 14, 2025
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Reply from Brandon Hire Station - Gatwick

Hi William, thank you for your review and recommendation! We're pleased to hear you were happy with our delivery and communication and hope we can support you again in future. Kind regards, the Brandon Hire Station team.

Rated 4 out of 5 stars

Had just what I wanted

Had just what I wanted, quick local collection

May 7, 2025
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Reply from Brandon Hire Station - Gatwick

Hi Colin, thanks for your review of your recent experience at our Gatwick branch. We're glad to hear that we could provide you with the tools you needed, and that you were happy with our collection service. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

All went smoothly and the scarifier…

All went smoothly and the scarifier worked very efficiently

April 24, 2025
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Reply from Brandon Hire Station - Gatwick

Hi Anthony, thank you for your positive review of your recent scarifier hire! We're glad to hear that you had an excellent hire experience. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Mini Digger and compactor hire…

The service provided from booking to delivery was exceptional.

April 10, 2025
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Reply from Brandon Hire Station - Gatwick

Hi Otelo, thank you for your 5-star review. We're delighted to hear that you found our service exceptional from booking to delivery. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Ladder hire

Good day rate, great delivery and collection. Would use again.

February 20, 2025
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Reply from Brandon Hire Station - Gatwick

Hi Phil, thank you for your feedback about your recent hire. We're glad that you appreciated our prices and were impressed with our delivery and collection service. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Best hire place no hidden fees no…

Best hire place no hidden fees no hassle in hire just one phone call then go collect very nice block at the desk
Would say one of the best prices when looking online would recommend to everyone and will be returning when in need of hiring an item

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Hidden gem

Hidden gem. Heard about this through a friend in construction and is now my go-to for tool hire. Wide range of tools/kit, knowledgeable and welcoming staff for even the semi-clueless, decent prices (was same price to hire here for a week than most other places for 3 days) Only negative, Brandon wasn't there.

January 10, 2025
Unprompted review
Brandon Hire Station - Gatwick logo

Reply from Brandon Hire Station - Gatwick

Hi Chris, thank you for your review! We're delighted to hear that we're now your go-to for tool hire and appreciate your feedback about our range of kit, team, and pricing. We look forward to seeing you again soon - although we can't promise a Brandon sighting! Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Service was decent and reliable

Service was decent and reliable. We tried to hire a scaffold hoist, which in the end fell through. They instantly refunded the full amount paid and did provide a lot of help finding a solution when their hoist did not work.

August 6, 2024
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Reply from Brandon Hire Station - Gatwick

Hi Ralph, thank you for your 5-star review. We're glad to hear that you received reliable and helpful service from our Crawley team. We appreciate your feedback and your understanding regarding the scaffold hoist. If there's anything further we can support you with in future please don't hesitate to get in touch. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Easy to order what I required online…

Easy to order what I required online and collect it on the day that I required it. Returing the item was just as easy and is a quick and simple process. The staff are polite and helpful

July 17, 2024
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Reply from Brandon Hire Station - Gatwick

Hi Natasha, thank you for your 5-star review. We're plesaed to hear that you found the online ordering and return process easy and that our Crawley team were polite and helpful. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Easy and quick!

Really clear easy to use website with great availability and quick collection and drop of process

May 22, 2024
Brandon Hire Station - Gatwick logo

Reply from Brandon Hire Station - Gatwick

Hi Josh, thank you for your 5-star review. We're pleased to hear that you found our website clear and easy to use, with great availability. It's fantastic to know that you had a quick and efficient collection and drop-off process. We appreciate your feedback! Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Great ordering service online and great…

Great ordering service online and great customer service at Crawley branch.

January 22, 2024
Brandon Hire Station - Gatwick logo

Reply from Brandon Hire Station - Gatwick

Hi Michael, thank you for your 5-star review. We're delighted to hear that you had a great experience with our online ordering service and received excellent customer service at our Crawley branch. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.

Rated 3 out of 5 stars

Web site not linked stock

Web site is not linked to what stock is held by any particular depot, it accepted my order and payment but when I went to collect from the designated depot, item not available. I managed to locate in alternative depot some 30 miles away. When I went to operate the equipment, the instructions were for a different model.

October 29, 2023
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Reply from Brandon Hire Station - Gatwick

Good afternoon, thank you for your feedback about our order process. We will take your feedback on board to ensure we continue to improve our services for our customers. Kind regards, the Brandon Hire Station team.

Rated 4 out of 5 stars

Helpful

I phoned them to collect early and they were able to oblige, which was helpful.

August 21, 2023
Brandon Hire Station - Gatwick logo

Reply from Brandon Hire Station - Gatwick

Good afternoon, thank you for your positive feedback about our Gatwick branch. We're pleased to hear that our team were helpful and able to meet all your hire needs. Please get in touch if there’s anything else we can assist you with in the future. Kind regards, the Brandon Hire Station team.

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