Web site is not linked to what stock is held by any particular depot, it accepted my order and payment but when I went to collect from the designated depot, item not available. I managed to locate in... See more
Company replied
Unit 2, Royce Road Industrial Park, Fleming Way, RH10 9NX Gatwick, GB
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Web site is not linked to what stock is held by any particular depot, it accepted my order and payment but when I went to collect from the designated depot, item not available. I managed to locate in... See more
Company replied
Hidden gem. Heard about this through a friend in construction and is now my go-to for tool hire. Wide range of tools/kit, knowledgeable and welcoming staff for even the semi-clueless, decent prices (w... See more
Company replied
Best hire place no hidden fees no hassle in hire just one phone call then go collect very nice block at the desk Would say one of the best prices when looking online would recommend to everyone and w... See more
I phoned them to collect early and they were able to oblige, which was helpful.
Company replied
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Unit 2, Royce Road Industrial Park, Fleming Way, RH10 9NX, Gatwick, United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
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Quick, easy and the guys were very helpful in shop providing the guidance on how to use.

Reply from Brandon Hire Station - Gatwick
Always very helpful at Crawley depot
Good prices easy to get the right equipment

Reply from Brandon Hire Station - Gatwick
Very easy to order online, arrived before 9am . I hired the tower for a week ,then added 3 extra days hire with a quick phone call.

Reply from Brandon Hire Station - Gatwick

Reply from Brandon Hire Station - Gatwick
They delivered speedily and the equipment was top notch. Collected as well. Their communication was also first rate. So would definitely recommend.

Reply from Brandon Hire Station - Gatwick

Reply from Brandon Hire Station - Gatwick
All went smoothly and the scarifier worked very efficiently

Reply from Brandon Hire Station - Gatwick
The service provided from booking to delivery was exceptional.

Reply from Brandon Hire Station - Gatwick

Reply from Brandon Hire Station - Gatwick
Best hire place no hidden fees no hassle in hire just one phone call then go collect very nice block at the desk
Would say one of the best prices when looking online would recommend to everyone and will be returning when in need of hiring an item
Hidden gem. Heard about this through a friend in construction and is now my go-to for tool hire. Wide range of tools/kit, knowledgeable and welcoming staff for even the semi-clueless, decent prices (was same price to hire here for a week than most other places for 3 days) Only negative, Brandon wasn't there.

Reply from Brandon Hire Station - Gatwick
Service was decent and reliable. We tried to hire a scaffold hoist, which in the end fell through. They instantly refunded the full amount paid and did provide a lot of help finding a solution when their hoist did not work.

Reply from Brandon Hire Station - Gatwick
Easy to order what I required online and collect it on the day that I required it. Returing the item was just as easy and is a quick and simple process. The staff are polite and helpful

Reply from Brandon Hire Station - Gatwick
Really clear easy to use website with great availability and quick collection and drop of process

Reply from Brandon Hire Station - Gatwick
Great ordering service online and great customer service at Crawley branch.

Reply from Brandon Hire Station - Gatwick
Web site is not linked to what stock is held by any particular depot, it accepted my order and payment but when I went to collect from the designated depot, item not available. I managed to locate in alternative depot some 30 miles away. When I went to operate the equipment, the instructions were for a different model.

Reply from Brandon Hire Station - Gatwick
I phoned them to collect early and they were able to oblige, which was helpful.

Reply from Brandon Hire Station - Gatwick
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