The carpet cleaner was not cleaned out. And had black engine grease on the hose which we did not notice until our pale carpet had big black marks on which took a lot of ingenuity to remove. And t... See more
Company replied
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Deliver driver spent 5 mins showing me how to start and operate the turf cutter and gave me a couple tips. Probably saved me an hour of clowning around. Also, I hired it for same day but it was col... See more
Good deliveryman gave a good intro to machine - and helped position it. Machine worked well once up to speed , emergrncy button a bit sticky to reset but fine. Collection fine
Company replied
Great customer service at the branch - they really couldn't do enough to help, and gave solid advice. When I had an issue with a hired tool they very promptly and efficiently resolved it. Also h... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
7 Harbour Road, IV1 1SY, Inverness, United Kingdom
- 01463 224 297
4.1
Great
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Great customer service at the branch
Great customer service at the branch - they really couldn't do enough to help, and gave solid advice.
When I had an issue with a hired tool they very promptly and efficiently resolved it.
Also had an excellent dog.
June 21, 2023
Prompt and friendly delivery
Item arrived early on the Saturday giving me plenty of time to finish the job. The driver was friendly and helpful.
June 19, 2023
Took my money and then asked for more after confirming hire
Wanted to hire a cement mixer for a weekend, was quoted a price online including a £20 delivery and collection fee based on my supplied postcode. Received a confirmation email and money debited from my account. Then received an email from the Inverness branch several days later requesting I pay an extra £40 for delivery, despite the fact that I live only 12 miles from the depot and in an easily accessible location. Spoke to customer services at head office and was advised that this should not have been charged and that they would sort out with the branch. Received a further email from branch the next day, saying I only needed to pay an extra £20, so I contacted customer services again. This time I was advised that it was up to the branch and that I was wrongly advised previously. I have now cancelled and booked with HSS with a £18 delivery and collection fee. I won’t touch this company with any of my business moving forward.
June 14, 2023
Unprompted review
Terrible Attitude from Branch Manager
I hired a turf cutter from the Inverness branch, whilst cutting the fourth section of turf the blade broke. I contacted Inverness and enquired as to whether they had a spare blade and if so, would they be happy with me fitting this myself (as it is only secured by four bolts). They agreed I could collect and fit the blade myself but when I arrived to collect I was informed that, as I had not taken due care and cleared the lawn of 'hidden stones', that the blade would be a chargeable 'wear item'. I advised that I had taken out the damage waiver cover but was informed that the charge was on the instruction of the Manager. On returning home I compared the new blade with the existing and there was a marked difference, over 40% of the blade thickness had worn away and over 45% of the blade width was gone, the blade issued was therefore not fit for purpose and it was inevitable it would break at some point. I changed the blade, finished the turf cutting and returned the turf cutter but asked to speak with the branch Manager to discuss the condition of the blade and the additional charge. The Manager was less than helpful and went on the defensive immediately, when I showed him the blade comparison photos he wasn't interested and just muttered he 'gets this everyday' then instructed the ladies to issue me a refund; at this point he just walked away. Not what you expect from a managerial position and I will certainly be advising all friends and family never to consider using Brandon Hire Station to hire equipment. If I could give this 'no stars' I would!
April 17, 2023
Reply from Brandon Hire Station - Inverness
Good morning Les, I'm sorry that you had the experience you did when hiring from Brandon Hire Station. I will pass on the information to get the issue looked into. I will also get the condition of the turf cutters checked to ensure this doesn't happen again. Thank you for bringing this to our attention.
Still no refund after a month of cancelling order
Had to cancel the order as Product ended up not being available and after a month still no refund.
March 24, 2023
Reply from Brandon Hire Station - Inverness
Good morning Alan, I'm sorry that you didn't receive the service you should have, and that you are yet to receive a refund. Could you please advise me of which Brandon Hire Station you visited so that I can look into the issue and ensure your refund gets processed. Thank you for bringing the issue to our attention.
So easy!
So easy!
Even helped to take the items to and from the car. hardly needed to lift a finger.
March 2, 2023
Hire is so easy and quick process
September 17, 2022
Good value
Good value. Helpful and friendly staff. Good carpet cleaner machine that did the job. My only complaint is the website. It was slow and also difficult to see what I had ordered meant that I ordered 2 carpet cleaners by mistake but the staff noticed and refunded me.
August 31, 2022
Availability of devices excellent
Availability of devices excellent. Very friendly and helpful staff. No problems with glitches of the drumsander. Immediate replacement of parts and generous settlement of hire time and the Provider with the best prices anyway. Very satisfying experience.
July 16, 2022
Very good and helpful service
Very good and helpful service. I was given a demo of how to use the hedge trimmer before I took it away which was very useful. On my return I was shown other tools which may be useful to me in the future.
June 23, 2022
Great service from the Inverness Team.
Very good service from the Inverness branch. Advised on refuelling of machine, to get refund of high priced initial fill. Also very helpful when I finished the work ahead of time, returned early and received partial refund.
It made the hire VERY economical for the required job resulting in definitely likely to use them again.
Cannot recommend highly enough.
Very good experience.
May 17, 2022
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