The staff at the Ipswich office were all genuinely really helpful. I’m not a tradesman and so often going to a builders yard or similar can be slightly awkward as I’m not always certain about what to... See more
Company replied
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The bar that held in the sand paper came loose snapping the screws, drove back and the guy sead use a 2p to tighten (some advice before would have helped), also no sign of a refund for unused sand pap... See more
Company replied
I ordered a small foldable Tower on line to pick up at Ipswich Branch. This was Available for collection immediately. Super clean and great working order. Had it for weekend and returned 07.30 Monday... See more
Company replied
Mr TKidd, was very happy Customer with Ipswich Brandon Hire Station, who got me a 9m long ladder, so I could paint the top of my House. The Team worked together to get me a 9m long ladder, "to get th... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 3, Farthing Road, IP1 5AP, Ipswich, United Kingdom
- 01473 467 660
4.1
Great
35 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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A Trouble Free Hire
I hired two Acrow Props, which where picked up and returned as agreed with no problems and the price was reasonable.
September 24, 2023
Reply from Brandon Hire Station - Ipswich
Hi Richard, thank you for choosing to hire Acrow Props with us. We're glad to hear that you found our prices competitive and had a positive experience with our team. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Theives!!
Theives! They stole items from our garden whilst they collected their scaffolding!! Also very unreliable, caused a lot of delays to our builders. Couldn't believe they had the cheek to help themselves to our things as well!! Cannot be trusted alone on your property!
July 22, 2023
Unprompted review
Reply from Brandon Hire Station - Ipswich
Hi, thank you for making us aware of this. We take these allegations very seriously and want to ensure this is investigated as a matter of urgency. As there are no order or contact details with your review, please can we request that you contact our team on 0370 99 00 999 or at customercare@brandonhirestation.com so we can look into this for you. Kind regards, the Brandon Hire Station team.
Very poor service
Very poor service. I ordered equipment for a morning delivery. Late morning I rang to find out where it was and it wasn't on their delivery list. Equipment was delivered in the afternoon and hire ended early the next morning. I was charged 3 days hire instead of the same day hire that I should have had. I contacted them multiple times for a refund and got nowhere. I eventually had to get my credit card company to pursue them.
June 11, 2023
Reply from Brandon Hire Station - Ipswich
Hi Jon, thank you for your review. We are very sorry to hear that you were not satisfied with your experience and the communication you received. Kind regards, the Brandon Hire Station team.
Very fair charges
Needed a large saw to cut concrete for a day and Brandon had both the right kit and at a good price. The job took me longer then expected so I needed the saw for a longer than I thought. Expected to be charged more but it wasn’t an issue. Great service, fair and good instruction on how to use the machinery. Will be my first choice from now on.
July 5, 2023
Reply from Brandon Hire Station - Ipswich
Good afternoon Kevin. It's good to hear the mixer you hired arrived when it should and that the Brandon Hire Station driver was helpful, I will pass your comments onto him. Thank you for your 5* review.
Reply from Brandon Hire Station - Ipswich
Good afternoon Richard, thank you for your 5* review of Brandon Hire Station. We hope to see you again soon in the future
Great experience
Easy online process, opted to collect. Really quick and helpful staff too.
April 12, 2023
Reply from Brandon Hire Station - Ipswich
Good morning, thank you for leaving Brandon Hire Station a 5* review. I will pass your comment onto the branch staff, it's great that you had a quick and easy experience with us
The staff were very helpful and…
The staff were very helpful and knowledgeable. The whole process was very easy.
March 25, 2023
Reply from Brandon Hire Station - Ipswich
Good morning Richard, thank you for reviewing Brandon Hire Station. It's great to know the staff are doing a great job and that the process was easy, we hope to see you again soon
Did it online and found it easy and the…
Did it online and found it easy and the communication I received was very good
September 24, 2022
Excellent telephone service for booking…
Excellent telephone service for booking equipment on the central number and very helpful (Ipswich) shop staff. Thank you.
September 28, 2022
Unprompted review
The process of ordering the equipment I…
The process of ordering the equipment I wanted to hire was so easy, and the delivery and collection went like clockwork with an extremely helpful driver.
August 16, 2022
Friendly staff and top notch service!
Really easy to navigate the website and recommendations to accompany the sanders was extremely helpful for a beginner!
I needed to get some stronger sanding pads to remove paint and tar and the help, knowledge and service was amazing.
The whole experience from hiring, delivery and friendly service was fantastic! I highly recommend giving it a go yourself (sanding floors) it saved me thousands of pounds and the labour of love is so worth it. Massive thanks to the whole team who were amazing!
August 15, 2022
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