Brandon Hire Station - Leeds Reviews 

27
TrustScore 4.5 out of 5

4.4

Unit 1, Stadium Way, Elland Road, LS11 0EW Leeds, GB


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Rated 5 out of 5 stars

Great service both for delivery of hire equipment and collection. Brandon were also very helpful in allowing a last minute extension of the equipment hire due to unforeseen circumstances. Company seem... See more

Company replied

Rated 5 out of 5 stars

I recently hired 4 builders trestle from Brandon Leeds branch, and I’ve been impressed with their service. The team has been professional, friendly, and easy to work with throughout the project. A spe... See more

Company replied

Rated 1 out of 5 stars

Staff were terrible. Get a phone call the day before telling me that the cutter I'd ordered needed a transformer because they couldn't give me the one I ordered and it would be extra. When challenged... See more

Company replied

Rated 5 out of 5 stars

It is always a pleasure to hire equipment from Brandon Hire. Everyone is very helpful from the team and appreciative. I never turn to any other company cause I am always certain that Brandon will deli... See more

Company replied


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • Unit 1, Stadium Way, Elland Road, LS11 0EW, Leeds, United Kingdom

  • 01132 707 372

4.4

Excellent

TrustScore 4.5 out of 5

27 reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(27)

657 reviews in the last 12 months

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Rated 1 out of 5 stars

Staff were terrible

Staff were terrible. Get a phone call the day before telling me that the cutter I'd ordered needed a transformer because they couldn't give me the one I ordered and it would be extra. When challenged on this the person became very argumentative. Ended up cancelling my order because of this (although the guy on the phone had pretty much done this anyway). Only positive was Chloe on the helpdesk who speedily processed the refund

March 15, 2023
Brandon Hire Station - Leeds logo

Reply from Brandon Hire Station - Leeds

Good morning Andrew, thank you for leaving a review and bringing this issue to our attention. I am sorry that you had a bad experience with a member of staff. Could you please provide me with details of which Brandon Hire Station you used so that I can forward this information onto the relevant manager and ensure this doesn't happen again. I will also pass on the comment about Chloe.

Rated 5 out of 5 stars

Perfect personal service from the people at Leeds Brandon Hire

Thank you so much to Brandon Hire Station Stadium Way Leeds - the service was absolutely brilliant and tailored to the needs of our community picnic - they worked out the best generator - the Honda suitcase - brilliant - portable and so quiet we never heard it at all - just right for our singer/guitarist in an open field - it was very near to him but none of us heard it and we could move it straight after the performance, very easy to start and came with enough petrol!
Service from Brandon excellent from start to finish - it was the best thing to speak to people there so used their Leeds number - couldn't be faulted and I am glad to be able to thank them all in this review - they all went the extra mile!

June 8, 2022

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