I booked a set of floor sanders. Really easy to book, collect and return. Equipment was clean and working. The staff member at the depot was friendly and helpful. Overall a very positive experience a... See more
Company replied
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Booked am delivery, arrived late afternoon, just getting dark,so could not use till next morning. Was due to be collected,so did not manage to complete job.
Company replied
I hired floor sanding equipment in Newcastle over the weekend. I got good advice on what I needed to purchase and it was easy to return extra sanding paper that wasn’t used. All round a good service t... See more
They were friendly and helpful. Helped me to get the wacker plate into the car. Good pricing and well maintained equipment. Available immediately. I would recommend and use them again.
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Fisher Street, Newcastle Upon Tyne, NE6 4LT, Newcastle, United Kingdom
- 01912 625 246
4.7
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Very friendly service
Very friendly service, happy to help. Decent prices.
Would definitely use again.
August 21, 2023
Staff really helpful.
August 9, 2023
Excellent service and guidance in the…
Excellent service and guidance in the use of a carpet cleaner I hired from the Wallsend branch
July 17, 2023
I've hired a petrol post hole borer and…
I've hired a petrol post hole borer and requested 200mm borer. The machine was delivered with 150mm, the delivery guy rang the office to check if it's by mistake and was told 200mm. was not available?!?! He then said it is up to me if I want to use it or not?!?! I had planned my work so I had no other choice but to use the 150mm borer and then do the rest by hand. But you ask yourself why they accept the order if they can't fulfil it?
The machine was in very poor condition! Basically can't start the engine. Took ages to try and make it run! The machine came with no instructions, the delivery guy had no idea how to operate it so it was up to me to research and waste time on how the machine operates! They have charged me for 2 stroke oil which I couldn't use as the machine came with petrol in the tank (I guess it was already premixed).Then why charge me extra for oil that I don't need? It was added automatically so you have no option. At this point I still haven't finished my job as like I said the machine doesn't work properly. Let's hope I can finish by the end of the day. The machine and the service is not worth the £130 they have charged me! I would stay away from this company.....
August 13, 2023
Unprompted review
Reply from Brandon Hire Station - Newcastle
Hi Karen, thank you for your valuable feedback. We're sorry to hear that your experience fell below the standards we expect our customers to receive and apologise for any inconvenience caused. Please can you contact our customer service team on 0370 99 00 999 or contact your local branch directly so we can address these issues for you? Kind regards, the Brandon Hire Station team.
Great Customer Service & Reliable
Easy to arrange, good customer service, reliable, flexible and very helpful, nothing is a bother! Great value and much better priced than the large hire companies.
June 15, 2023
Unprompted review
Recommended!
Really good advice, great communication and lower prices than most other hire places around. Would really recommend it!
March 28, 2023
Reply from Brandon Hire Station - Newcastle
Good morning Zoe, I'm so glad you had a great experience with Brandon Hire Station and that our pricing was competitive. Thank you for leaving us a review and we hope you hire from us again soon
Simple to book and good customer…
Simple to book and good customer service all the way 👍
March 25, 2023
Reply from Brandon Hire Station - Newcastle
Good morning Steven, that's great to hear, Brandon Hire Station strives to provide great customer service, thank you for letting us know
Will use them again
Will use them again, had what I needed. Delivery and pick up spot on. 10 out of 10 for the driver and his help
February 21, 2023
From booking to collecting to all the…
From booking to collecting to all the help we needed in between and finally returning, everything was perfect! I couldn’t recommend enough.
January 16, 2023
I rang the store to book a…
I rang the store to book a dehumidifier. I was told there was one available but had to book online. I then booked online and paid. Then later received a message saying there was none in stock. Just a waste of my time!!
December 28, 2022
Reply from Brandon Hire Station - Newcastle
Gillian, I am really sorry about this experience. You should have received accurate information at the start of your query. I will be logging this for review by management to improve future service. I do hope you managed to find the equipment you were wanting without any further inconvenience. Thank you for leaving this review to let us know - Regards, Emma
Floor sanding equipment hire
I hired floor sanding equipment in Newcastle over the weekend. I got good advice on what I needed to purchase and it was easy to return extra sanding paper that wasn’t used. All round a good service that was easy to book and the staff were friendly.
December 9, 2022
Needed to hire acoustic barrier to keep…
Needed to hire acoustic barrier to keep the neighbours happy(er). Brandon were great helping me through what I needed order and when one piece was missing the Newcastle team got the bits here the same day. Great customer experience.
November 8, 2022
Unprompted review
Really helpful staff
September 13, 2022
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