Answered the phone quickly. Gave useful advice. Pricing was clear. Collection & return easy. The complete opposite of another hire firm in Northampton that had let me down at the last minute. I’ll be... See more
Company replied
Location
Switch location69 Tenter Road, Moulton Park Industrial Estate, NN3 6AX Northampton, GB
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Great tool hire company. Decent prices. The only thing that was a bit weird was the chaotic collection times, some of the things stayed with the customer for over a week, which they were not happy abo... See more
Ordered Tower weeks in advance, helpful advice on phone. Then Friday before Monday pick up told tower unavailable due to hire being extended, it would be available Wednesday. This put my own 1 week... See more
Company replied
Website is simple to use, service when collecting and dropping off was fantastic, with helpful, friendly staff. And on top of that, fantastic prices, very pleased all round
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
69 Tenter Road, Moulton Park Industrial Estate, NN3 6AX, Northampton, United Kingdom
- 01604 679 230
4.3
Excellent
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I haired a board lifter
I haired a board lifter. Item arrived earlier than expected. In T&C's it said driver would explain how to use. Hew did not know how to use it. The instructions that came with it were for a different model of lifter and were no help at all. It should have been picked up am Monday morning, but no one turned up. I had to contact the office and arrange for the next day.
Other than that it was a reasonably easy hire
June 17, 2024
Reply from Brandon Hire Station - Northampton
Hi Doug, thank you for your feedback. We apologise for the lack of support concerning equipment advice - this is not up to the standard of service we expect to deliver. We will take your comments about the advice and instructions on board to ensure our customers are getting all the support they need. We're glad to hear that the rest of the hire process was simple for you and we hope we will see you again in future. Kind regards, the Brandon Hire Station team.
Cert quick process
The process was very easy and quick. Tools in good condition. Friendly staff.
May 15, 2024
Reply from Brandon Hire Station - Northampton
Hi Aliona, thank you for your 5-star review! We're delighted to hear that you found our hire process easy and quick, and that our team provided friendly service throughout your hire. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Northampton
Good afternoon, thank you for your positive review. We're delighted to hear that you were impressed with all steps of our hire process, from ordering to delivery. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
Easy to place order online
Easy to place order online. Goods ready for collection on arrival.
April 9, 2024
Reply from Brandon Hire Station - Northampton
Hi Paul, thank you for your valuable feedback. We're pleased to hear that you found our online ordering system easy to use and were impressed with the collection service in branch. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Northampton
Hi William, thank you for your review. We're pleased to hear that you had a great experience with us. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Northampton
Hi James, thank you for your positive review and choosing to hire with us. We're delighted to hear that our Northampton team were very helpful during your visit and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Very helpful staff
September 12, 2023
Reply from Brandon Hire Station - Northampton
Good morning, thank you for your positive feedback. We're glad to hear that you found our team so helpful. Thank you for hiring with us and we hope we will see you again in future. Kind regards, the Brandon Hire Station team.
Great experience all round
Website is simple to use, service when collecting and dropping off was fantastic, with helpful, friendly staff. And on top of that, fantastic prices, very pleased all round
August 29, 2023
Hire date bumped
Ordered Tower weeks in advance, helpful advice on phone. Then Friday before Monday pick up told tower unavailable due to hire being extended, it would be available Wednesday.
This put my own 1 week job slot in jeopardy.
I guess regular bigger customers get priority, I understand this. Others should know that this can happen. So if you have a weeks hire maybe give yourself 2 weeks just in case your hire is bumped....hired elsewhere for the Tuesday start.
August 25, 2023
Reply from Brandon Hire Station - Northampton
Hi, thank you for your review and valuable feedback. We apologise for the late communication about your order, and the inconvenience this delay caused for you. We will take your feedback on board to understand how we can improve our service in the future. Kind regards, the Brandon Hire Station team.
Excellent service from helpful staff.
June 23, 2023
Simple
Needed to hire a carpet cleaner - easy hiring, best price and super friendly and helpful staff. Will use again.
June 21, 2023
Easy to book the item (Cable and pipe…
Easy to book the item (Cable and pipe detector)
Friendly staff.
I’d recommend them.
May 9, 2023
Dropped off and collected as we…
Dropped off and collected as we required without fuss. Tower did the job. Very happy thank you
April 13, 2023
Reply from Brandon Hire Station - Northampton
Good afternoon Adam, thank you for letting us know about your hire experience, it's good that the tower did what it needed to and that you were happy with your experience. We hope you choose Brandon Hire Station again in the future
Great tool hire company
Great tool hire company. Decent prices. The only thing that was a bit weird was the chaotic collection times, some of the things stayed with the customer for over a week, which they were not happy about. But oh well, definitely recommend them & will continue to use their tool hire services.
March 21, 2023
Manager of the shop gives great…
Manager of the shop gives great customer service was really helpful
I will definitely go back to that branch again when I need tool hire
Based on the customer service
October 7, 2022
Excellent service
Excellent service
Ordered on line good delivery and collection
Will be using again
Highly recommend
September 5, 2022
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